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Mathematical programming models for revenue management under customer choice

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  • Chen, Lijian
  • Homem-de-Mello, Tito

Abstract

We study a network airline revenue management problem with discrete customer choice behavior. We discuss a choice model based on the concept of preference orders, in which customers can be grouped according to a list of options in decreasing order of preference. If a customer's preferred option is not available, the customer moves to the next choice on the list with some probability. If that option is not available, the customer moves to the third choice on the list with some probability, and so forth until either the customer has no other choice but to leave or his/her request is accepted. Using this choice model as an input, we propose some mathematical programs to determine seat allocations. We also propose a post-optimization heuristic to refine the allocation suggested by the optimization model. Simulation results are presented to illustrate the effectiveness of our method, including comparisons with other models.

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  • Chen, Lijian & Homem-de-Mello, Tito, 2010. "Mathematical programming models for revenue management under customer choice," European Journal of Operational Research, Elsevier, vol. 203(2), pages 294-305, June.
    • Handle: RePEc:eee:ejores:v:203:y:2010:i:2:p:294-305
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    References listed on IDEAS

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    Cited by:

    1. Meissner, Joern & Strauss, Arne, 2012. "Network revenue management with inventory-sensitive bid prices and customer choice," European Journal of Operational Research, Elsevier, vol. 216(2), pages 459-468.
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    4. Meissner, Joern & Strauss, Arne, 2012. "Improved bid prices for choice-based network revenue management," European Journal of Operational Research, Elsevier, vol. 217(2), pages 417-427.
    5. Qi Feng & J. George Shanthikumar & Mengying Xue, 2022. "Consumer Choice Models and Estimation: A Review and Extension," Production and Operations Management, Production and Operations Management Society, vol. 31(2), pages 847-867, February.
    6. Milad HajMirzaei & Koorush Ziarati & Alireza Nikseresht, 0. "Discovering customer types using sales transactions and product availability data of 5 hotel datasets with genetic algorithm," Journal of Revenue and Pricing Management, Palgrave Macmillan, vol. 0, pages 1-15.
    7. Garrett van Ryzin & Gustavo Vulcano, 2015. "A Market Discovery Algorithm to Estimate a General Class of Nonparametric Choice Models," Management Science, INFORMS, vol. 61(2), pages 281-300, February.
    8. Srikanth Jagabathula & Gustavo Vulcano, 2018. "A Partial-Order-Based Model to Estimate Individual Preferences Using Panel Data," Management Science, INFORMS, vol. 64(4), pages 1609-1628, April.
    9. Milad HajMirzaei & Koorush Ziarati & Alireza Nikseresht, 2020. "Discovering customer types using sales transactions and product availability data of 5 hotel datasets with genetic algorithm," Journal of Revenue and Pricing Management, Palgrave Macmillan, vol. 19(6), pages 386-400, December.
    10. Milad HajMirzaei & Koorush Ziarati & Alireza Nikseresht, 2022. "A customer type discovery algorithm in hotel revenue management systems," Journal of Revenue and Pricing Management, Palgrave Macmillan, vol. 21(2), pages 200-211, April.
    11. Hamed Sherafat Moula & S. Hadi Yaghoubyan & Razieh Malekhosseini & Karamollah Bagherifard, 2023. "Customer type discovery in hotel revenue management by Memetic algorithm," Journal of Revenue and Pricing Management, Palgrave Macmillan, vol. 22(6), pages 470-481, December.
    12. Morad Hosseinalifam & Gilles Savard & Patrice Marcotte, 2016. "Computing booking limits under a non-parametric demand model: A mathematical programming approach," Journal of Revenue and Pricing Management, Palgrave Macmillan, vol. 15(2), pages 170-184, April.
    13. Garrett van Ryzin & Gustavo Vulcano, 2017. "Technical Note—An Expectation-Maximization Method to Estimate a Rank-Based Choice Model of Demand," Operations Research, INFORMS, vol. 65(2), pages 396-407, April.
    14. Sumit Kunnumkal & Kalyan Talluri, 2019. "A strong Lagrangian relaxation for general discrete-choice network revenue management," Computational Optimization and Applications, Springer, vol. 73(1), pages 275-310, May.
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    16. Strauss, Arne K. & Klein, Robert & Steinhardt, Claudius, 2018. "A review of choice-based revenue management: Theory and methods," European Journal of Operational Research, Elsevier, vol. 271(2), pages 375-387.

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