IDEAS home Printed from https://ideas.repec.org/a/eee/cysrev/v31y2009i9p957-962.html
   My bibliography  Save this article

Causal relationships between background characteristics, service utilization, satisfaction, and service outcomes (school performance): A path analysis

Author

Listed:
  • Cheon, Jeong Woong

Abstract

This study develops a causal model to examine the relationships between service outcome (school performance) and consumer satisfaction, service utilization, and demographic characteristics of the youth receiving mental health services. Data for 281 children, aged 12-18, served from April 2003 to December 2004 were used for the analyses. Causal relationships among variables of the proposed model were tested by using AMOS, and the respecified model was accepted as the final model with good fit to the data (*2 = 5.099, df = 8, NFI = .951, CFI = .998, RMSEA = .001). Results of the model test point to the importance of the children's age, service intensity, and consumer satisfaction as determinants of school performance outcome. In particular, increased worker satisfaction and overall satisfaction lead to increases in the perceived success satisfaction and this satisfaction, in turn, leads improvement in grades. Efforts to improve service satisfaction are emphasized and studies based on a more dynamic perspective are needed.

Suggested Citation

  • Cheon, Jeong Woong, 2009. "Causal relationships between background characteristics, service utilization, satisfaction, and service outcomes (school performance): A path analysis," Children and Youth Services Review, Elsevier, vol. 31(9), pages 957-962, September.
    • Handle: RePEc:eee:cysrev:v:31:y:2009:i:9:p:957-962
    as

    Download full text from publisher

    File URL: http://www.sciencedirect.com/science/article/pii/S0190-7409(09)00107-8
    Download Restriction: Full text for ScienceDirect subscribers only
    ---><---

    As the access to this document is restricted, you may want to search for a different version of it.

    References listed on IDEAS

    as
    1. Garland, Ann F. & Haine, Rachel A. & Lewczyk Boxmeyer, Caroline, 2007. "Determinates of youth and parent satisfaction in usual care psychotherapy," Evaluation and Program Planning, Elsevier, vol. 30(1), pages 45-54, February.
    2. Godley, Susan Harrington & Fiedler, Elisa Mustari & Funk, Rodney R., 1998. "Consumer satisfaction of parents and their children with child/adolescent mental health services," Evaluation and Program Planning, Elsevier, vol. 21(1), pages 31-45, February.
    3. Brannan, Ana Maria & Sonnichsen, Susan Elizabeth & Heflinger, Craig Anne, 1996. "Measuring satisfaction with children's mental health services: Validity and reliability of the satisfaction scales," Evaluation and Program Planning, Elsevier, vol. 19(2), pages 131-141, May.
    Full references (including those not matched with items on IDEAS)

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Garland, Ann F. & Haine, Rachel A. & Lewczyk Boxmeyer, Caroline, 2007. "Determinates of youth and parent satisfaction in usual care psychotherapy," Evaluation and Program Planning, Elsevier, vol. 30(1), pages 45-54, February.
    2. Becker, Kimberly D. & Kiser, Laurel J. & Herr, Steven R. & Stapleton, Laura M. & Barksdale, Crystal L. & Buckingham, Sara, 2014. "Changes in treatment engagement of youths and families with complex needs," Children and Youth Services Review, Elsevier, vol. 46(C), pages 276-284.
    3. Scott Jr., Lionel D. & Munson, Michelle R. & White, Tony, 2009. "Satisfaction with counseling among black males in transition from the foster care system," Children and Youth Services Review, Elsevier, vol. 31(1), pages 161-168, January.
    4. Godley, Susan Harrington & Fiedler, Elisa Mustari & Funk, Rodney R., 1998. "Consumer satisfaction of parents and their children with child/adolescent mental health services," Evaluation and Program Planning, Elsevier, vol. 21(1), pages 31-45, February.
    5. Robillos, Eliza & Lale, Rachel & Wooldridge, Jennalee & Heller, Richard & Sarkin, Andrew, 2014. "Gender and the relative importance of mental health satisfaction domains," Evaluation and Program Planning, Elsevier, vol. 43(C), pages 9-15.
    6. Heinze, Hillary J., 2013. "Beyond a bed: Support for positive development for youth residing in emergency shelters," Children and Youth Services Review, Elsevier, vol. 35(2), pages 278-286.
    7. Bryant, Deborah M. & Bickman, Leonard, 1996. "Methodology for evaluating mental health case management," Evaluation and Program Planning, Elsevier, vol. 19(2), pages 121-129, May.
    8. Bunge, Eduardo L. & Maglio, Ana L. & Musich, Francisco M. & Savage, Ceri, 2014. "Consumer satisfaction with private child and adolescent mental health services in Buenos Aires," Children and Youth Services Review, Elsevier, vol. 47(P3), pages 291-296.
    9. Garland, Ann F. & Saltzman, Marla D. & Aarons, Gregory A., 2000. "Adolescent satisfaction with mental health services: development of a multidimensional scale," Evaluation and Program Planning, Elsevier, vol. 23(2), pages 165-175, May.
    10. Suzanne Meeks & Kimberly Van Haitsma & Ben Schoenbachler & Stephen W. Looney, 2015. "BE-ACTIV for Depression in Nursing Homes: Primary Outcomes of a Randomized Clinical Trial," The Journals of Gerontology: Series B, The Gerontological Society of America, vol. 70(1), pages 13-23.
    11. Hundt, Natalie E. & Armento, Maria E.A. & Porter, Bennett & Cully, Jeffrey A. & Kunik, Mark E. & Stanley, Melinda, 2013. "Predictors of treatment satisfaction among older adults with anxiety in a primary care psychology program," Evaluation and Program Planning, Elsevier, vol. 37(C), pages 58-63.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:eee:cysrev:v:31:y:2009:i:9:p:957-962. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Catherine Liu (email available below). General contact details of provider: http://www.elsevier.com/locate/childyouth .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.