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Drivers of organizational adoption of automation

Author

Listed:
  • Tussyadiah, Iis P.
  • Tuomi, Aarni
  • Ling, Erin Chao
  • Miller, Graham
  • Lee, Geunhee

Abstract

•Organizational adoption of automation is made possible by technological progress•Labor shortage, due to demographic change, livability, and labor mobility, calls for automation.•Customer characteristics and culture determine how automation is designed and implemented.•Transformational leadership is key to successful realization of business model innovation.•These factors can be employed to improve adoption of best practices of automation in tourism.

Suggested Citation

  • Tussyadiah, Iis P. & Tuomi, Aarni & Ling, Erin Chao & Miller, Graham & Lee, Geunhee, 2022. "Drivers of organizational adoption of automation," Annals of Tourism Research, Elsevier, vol. 93(C).
    • Handle: RePEc:eee:anture:v:93:y:2022:i:c:s0160738321001869
    DOI: 10.1016/j.annals.2021.103308
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    References listed on IDEAS

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    1. García-Morales, Víctor Jesús & Jiménez-Barrionuevo, María Magdalena & Gutiérrez-Gutiérrez, Leopoldo, 2012. "Transformational leadership influence on organizational performance through organizational learning and innovation," Journal of Business Research, Elsevier, vol. 65(7), pages 1040-1050.
    2. Tuomi, Aarni & Tussyadiah, Iis & Ling, Erin Chao & Miller, Graham & Lee, Geunhee, 2020. "x=(tourism_work) y=(sdg8) while y=true: automate(x)," Annals of Tourism Research, Elsevier, vol. 84(C).
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