IDEAS home Printed from https://ideas.repec.org/a/eee/anture/v90y2021ics0160738320302723.html
   My bibliography  Save this article

Do hotel financial factors influence satisfaction?

Author

Listed:
  • Alexakis, Christos
  • Dowling, Michael
  • Pappas, Vasileios
  • Ramachandiran, Manimozhi
  • Skalvos, Favianos

Abstract

•Financial measures are related to hotel guest satisfaction.•Investment in guest amenities is particularly important for satisfaction.•Long-term is preferred to short-term investment.

Suggested Citation

  • Alexakis, Christos & Dowling, Michael & Pappas, Vasileios & Ramachandiran, Manimozhi & Skalvos, Favianos, 2021. "Do hotel financial factors influence satisfaction?," Annals of Tourism Research, Elsevier, vol. 90(C).
    • Handle: RePEc:eee:anture:v:90:y:2021:i:c:s0160738320302723
    DOI: 10.1016/j.annals.2020.103128
    as

    Download full text from publisher

    File URL: http://www.sciencedirect.com/science/article/pii/S0160738320302723
    Download Restriction: Full text for ScienceDirect subscribers only
    File URL: https://libkey.io/10.1016/j.annals.2020.103128?utm_source=ideas
    LibKey link: if access is restricted and if your library uses this service, LibKey will redirect you to where you can use your library subscription to access this item
    ---><---

    As the access to this document is restricted, you may want to search for a different version of it.

    References listed on IDEAS

    as
    1. Andreas Papatheodorou & Zheng Lei & Alexandros Apostolakis, 2012. "Hedonic Price Analysis," Chapters, in: Larry Dwyer & Alison Gill & Neelu Seetaram (ed.), Handbook of Research Methods in Tourism, chapter 9, Edward Elgar Publishing.
    2. Banerjee, Snehasish & Chua, Alton Y.K., 2016. "In search of patterns among travellers' hotel ratings in TripAdvisor," Tourism Management, Elsevier, vol. 53(C), pages 125-131.
    3. Filieri, Raffaele, 2016. "What makes an online consumer review trustworthy?," Annals of Tourism Research, Elsevier, vol. 58(C), pages 46-64.
    4. Liang, Sai & Li, Chunxiao & Zhang, Xiaoxia & Li, Hui, 2020. "The snowball effect in online travel platforms: How does peer influence affect review posting decisions?," Annals of Tourism Research, Elsevier, vol. 85(C).
    5. Hyunjeong Spring Han, 2012. "The Relationship among Corporate Culture, Strategic Orientation, and Financial Performance," Post-Print hal-02311938, HAL.
    6. Mellinas, Juan Pedro & Nicolau, Juan Luis, 2020. "Let's hook up fast! Hotel reviews and Wi-Fi flaws," Annals of Tourism Research, Elsevier, vol. 80(C).
    7. De Vita, Glauco & Kyaw, Khine S., 2016. "Tourism development and growth," Annals of Tourism Research, Elsevier, vol. 60(C), pages 23-26.
    Full references (including those not matched with items on IDEAS)

    Citations

    Citations are extracted by the CitEc Project, subscribe to its RSS feed for this item.
    as


    Cited by:

    1. Liu, Ya-Fei & Li, Hui & Liang, Sai, 2022. "Any reputation is a good reputation: influence of investor-perceived reputation in restructuring on hospitality firm performance," Annals of Tourism Research, Elsevier, vol. 92(C).

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Christos Alexakis & Michael Dowling & Vasileios Pappas & Manimozhi Ramachandiran & Favianos Skalvos, 2021. "Do hotel financial factors influence satisfaction?," Post-Print hal-03358054, HAL.
    2. Kashmala Latif & Muhammad Yousaf Malik & Abdul Hameed Pitafi & Shamsa Kanwal & Zara Latif, 2020. "If You Travel, I Travel: Testing a Model of When and How Travel-Related Content Exposure on Facebook Triggers the Intention to Visit a Tourist Destination," SAGE Open, , vol. 10(2), pages 21582440209, May.
    3. Zajadacz Alina & Minkwitz Aleksandra, 2020. "Using Social Media Data to Plan for Tourism," Quaestiones Geographicae, Sciendo, vol. 39(3), pages 125-138, September.
    4. Yu, Joanne & Egger, Roman, 2021. "Color and engagement in touristic Instagram pictures: A machine learning approach," Annals of Tourism Research, Elsevier, vol. 89(C).
    5. Garrod Brian & Almeida António & Machado Luiz, 2023. "Modelling of nonlinear asymmetric effects of changes in tourism on economic growth in an autonomous small-island economy," European Journal of Tourism, Hospitality and Recreation, Sciendo, vol. 13(2), pages 154-172, December.
    6. Ngozi Helen Oguchi & Fen Luo, 2021. "Estimating the Nexus of Tourism on Sustainable Development Goals in Nigeria," Technium Social Sciences Journal, Technium Science, vol. 20(1), pages 751-771, June.
    7. Liu, Yong & Teichert, Thorsten & Rossi, Matti & Li, Hongxiu & Hu, Feng, 2017. "Big data for big insights: Investigating language-specific drivers of hotel satisfaction with 412,784 user-generated reviews," Tourism Management, Elsevier, vol. 59(C), pages 554-563.
    8. Josef Zelenka & Tracy Azubuike & Martina Pásková, 2021. "Trust Model for Online Reviews of Tourism Services and Evaluation of Destinations," Administrative Sciences, MDPI, vol. 11(2), pages 1-21, March.
    9. Sunyoung Hlee & Hanna Lee & Chulmo Koo, 2018. "Hospitality and Tourism Online Review Research: A Systematic Analysis and Heuristic-Systematic Model," Sustainability, MDPI, vol. 10(4), pages 1-27, April.
    10. Chen, Ke & Chen, Jianxun & Zhan, Wu & Sharma, Piyush, 2020. "When in Rome! Complaint contagion effect in multi-actor service ecosystems," Journal of Business Research, Elsevier, vol. 121(C), pages 628-641.
    11. Agrawal, Shiv Ratan & Mittal, Divya, 2022. "Optimizing customer engagement content strategy in retail and E-tail: Available on online product review videos," Journal of Retailing and Consumer Services, Elsevier, vol. 67(C).
    12. Raoofpanah, Iman & Zamudio, César & Groening, Christopher, 2023. "Review reader segmentation based on the heterogeneous impacts of review and reviewer attributes on review helpfulness: A study involving ZIP code data," Journal of Retailing and Consumer Services, Elsevier, vol. 72(C).
    13. Ketron, Seth, 2017. "Investigating the effect of quality of grammar and mechanics (QGAM) in online reviews: The mediating role of reviewer crediblity," Journal of Business Research, Elsevier, vol. 81(C), pages 51-59.
    14. Javornik, Ana & Filieri, Raffaele & Gumann, Ralph, 2020. "“Don't Forget that Others Are Watching, Too!” The Effect of Conversational Human Voice and Reply Length on Observers' Perceptions of Complaint Handling in Social Media," Journal of Interactive Marketing, Elsevier, vol. 50(C), pages 100-119.
    15. Raffaele Filieri & Elisabetta Raguseo & Claudio Vitari, 2018. "What moderates the influence of extremely negative ratings? The role of review and reviewer characteristics," Post-Print halshs-01923196, HAL.
    16. Chatterjee, Swagato & Goyal, Divesh & Prakash, Atul & Sharma, Jiwan, 2021. "Exploring healthcare/health-product ecommerce satisfaction: A text mining and machine learning application," Journal of Business Research, Elsevier, vol. 131(C), pages 815-825.
    17. Ahani, Ali & Nilashi, Mehrbakhsh & Yadegaridehkordi, Elaheh & Sanzogni, Louis & Tarik, A. Rashid & Knox, Kathy & Samad, Sarminah & Ibrahim, Othman, 2019. "Revealing customers’ satisfaction and preferences through online review analysis: The case of Canary Islands hotels," Journal of Retailing and Consumer Services, Elsevier, vol. 51(C), pages 331-343.
    18. Yi Feng & Yunqiang Yin & Dujuan Wang & Lalitha Dhamotharan & Joshua Ignatius & Ajay Kumar, 2023. "Diabetic patient review helpfulness: unpacking online drug treatment reviews by text analytics and design science approach," Annals of Operations Research, Springer, vol. 328(1), pages 387-418, September.
    19. Önder, Irem & Treiblmaier, Horst, 2018. "Blockchain and tourism: Three research propositions," Annals of Tourism Research, Elsevier, vol. 72(C), pages 180-182.
    20. Ioannis Kostakis, 2020. "Is Tourism a Key Factor for Economic Growth? Fresh Evidence from South Europe Using Panel Cointegration and PVAR Analyses," World Journal of Applied Economics, WERI-World Economic Research Institute, vol. 6(2), pages 123-138, December.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:eee:anture:v:90:y:2021:i:c:s0160738320302723. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Catherine Liu (email available below). General contact details of provider: http://www.journals.elsevier.com/annals-of-tourism-research/ .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.