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Effects of general and particular online hotel ratings

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  • Park, Sangwon
  • Nicolau, Juan L.

Abstract

•General hotel ratings influence reviews’ usefulness.•Specific hotel attributes ratings differently affect reviews’ usefulness.•A U-shaped effect is generally found in the hotel review ratings.•In rating for location, directional reviews are not different from each other.

Suggested Citation

  • Park, Sangwon & Nicolau, Juan L., 2017. "Effects of general and particular online hotel ratings," Annals of Tourism Research, Elsevier, vol. 62(C), pages 114-116.
    • Handle: RePEc:eee:anture:v:62:y:2017:i:c:p:114-116
    DOI: 10.1016/j.annals.2016.10.010
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    References listed on IDEAS

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    1. Chris Forman & Anindya Ghose & Batia Wiesenfeld, 2008. "Examining the Relationship Between Reviews and Sales: The Role of Reviewer Identity Disclosure in Electronic Markets," Information Systems Research, INFORMS, vol. 19(3), pages 291-313, September.
    2. Park, Sangwon & Nicolau, Juan L., 2015. "Asymmetric effects of online consumer reviews," Annals of Tourism Research, Elsevier, vol. 50(C), pages 67-83.
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    Cited by:

    1. Stamolampros, Panagiotis & Korfiatis, Nikolaos & Chalvatzis, Konstantinos & Buhalis, Dimitrios, 2020. "Harnessing the “wisdom of employees” from online reviews," Annals of Tourism Research, Elsevier, vol. 80(C).
    2. Liu, Xianwei & Law, Rob & Xu, Yukuan, 2019. "Does identity disclosure affect review extremity?," Annals of Tourism Research, Elsevier, vol. 77(C), pages 171-174.
    3. Daniel Kaimann, 2020. "Behind the Review Curtain: Decomposition of Online Consumer Ratings in Peer-to-Peer Markets," Sustainability, MDPI, vol. 12(15), pages 1-17, July.
    4. Evangelinos, Christos & Obermeyer, Andy & Bartel, Aaron, 2020. "The individual monetary valuation of online hotel ratings," IU Discussion Papers - Hospitality, Tourism & Event 3/2020, IU International University of Applied Sciences.
    5. Assiouras, Ioannis & Skourtis, George & Giannopoulos, Antonios & Buhalis, Dimitrios & Koniordos, Michalis, 2019. "Value co-creation and customer citizenship behavior," Annals of Tourism Research, Elsevier, vol. 78(C), pages 1-1.
    6. Tassiello, Vito & Viglia, Giampaolo & Mattila, Anna S., 2018. "How handwriting reduces negative online ratings," Annals of Tourism Research, Elsevier, vol. 73(C), pages 171-179.
    7. Nicolau, Juan Luis & Mellinas, Juan Pedro & Martín-Fuentes, Eva, 2020. "The halo effect: A longitudinal approach," Annals of Tourism Research, Elsevier, vol. 83(C).
    8. Zajadacz Alina & Minkwitz Aleksandra, 2020. "Using Social Media Data to Plan for Tourism," Quaestiones Geographicae, Sciendo, vol. 39(3), pages 125-138, September.

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