IDEAS home Printed from https://ideas.repec.org/a/eco/journ3/2016-04-19.html
   My bibliography  Save this article

The Moderating Role of Knowledge Management on the Relationship between Employees’ Commitment and Total Quality Management: A Study on the Public Healthcare Sector in Saudi Arabia

Author

Listed:
  • Abdulrahman Ahmad Al Ghamdi

    (Ministry of Health Saudi Arabia and School of Business Management, College of Business, University Utara Malaysia, 06010 UUM, Kedah, Malaysia,)

  • Fadzli Shah Bin Abd. Aziz

    (School of Business Management, College of Business, University Utara Malaysia, 06010 UUM, Kedah, Malaysia,)

  • Rushami Zien Yusoff

    (School of Business Management, College of Business, University Utara Malaysia, 06010 UUM, Kedah, Malaysia,)

  • Munauwar Bin Mustafa

    (School of Business Management, College of Business, University Utara Malaysia, 06010 UUM, Kedah, Malaysia.)

Abstract

This current study investigated the relationship between employees’ commitment and total quality management (TQM) in the public healthcare sector of Saudi Arabia. Furthermore moderating effect of knowledge management (KM) on the relationship between employees’ commitment and TQM has been examined. The core of the paper showed the effectiveness of public health sectors employee’s commitment to improve the TQM. Quantitative methodology for data analyses were employed to test the hypothesized model. A total of 259 questionnaires were distributed among the respondents, out of which 165 questionnaires were returned and only 154 were found useful in sense of completeness and usefulness for further analysis. The results of the analyses confirmed that there is significant direct effect of employees’ commitment to improve the TQM and KM moderates the relationship between employees’ commitment and TQM

Suggested Citation

  • Abdulrahman Ahmad Al Ghamdi & Fadzli Shah Bin Abd. Aziz & Rushami Zien Yusoff & Munauwar Bin Mustafa, 2016. "The Moderating Role of Knowledge Management on the Relationship between Employees’ Commitment and Total Quality Management: A Study on the Public Healthcare Sector in Saudi Arabia," International Review of Management and Marketing, Econjournals, vol. 6(4), pages 790-797.
    • Handle: RePEc:eco:journ3:2016-04-19
    as

    Download full text from publisher

    File URL: http://www.econjournals.com/index.php/irmm/article/download/3020/pdf
    Download Restriction: no
    File URL: http://www.econjournals.com/index.php/irmm/article/view/3020/pdf
    Download Restriction: no
    ---><---

    Citations

    Citations are extracted by the CitEc Project, subscribe to its RSS feed for this item.
    as


    Cited by:

    1. Shahida Mariam & Farooq Ahmad & Muhammad Nawaz Qaisar, 2019. "Managerial Coaching Induces Psychological Engagement of Employees: Moderating Effect of Knowledge Management," Global Economics Review, Humanity Only, vol. 4(1), pages 60-73, March.
    2. Akram Hasan Aljaffan, 2017. "A Review of the Tripartite Model Linking Associations between TQM, Organizational Learning, and Performance," International Business Research, Canadian Center of Science and Education, vol. 10(8), pages 11-30, August.

    More about this item

    Keywords

    Total Quality Management; Employees’ Commitment; Knowledge Management; Partial Least Squares; Public Healthcare;
    All these keywords.

    JEL classification:

    • M1 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Business Administration
    • M12 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Business Administration - - - Personnel Management; Executives; Executive Compensation

    Statistics

    Access and download statistics

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:eco:journ3:2016-04-19. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    We have no bibliographic references for this item. You can help adding them by using this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Ilhan Ozturk (email available below). General contact details of provider: http://www.econjournals.com .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.