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The Effects of Information Overload on Consumer Confusion: An Examination on User Generated Content

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  • Erdem Özkan
  • Metehan Tolon

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  • Erdem Özkan & Metehan Tolon, 2015. "The Effects of Information Overload on Consumer Confusion: An Examination on User Generated Content," Bogazici Journal, Review of Social, Economic and Administrative Studies, Bogazici University, Department of Economics, vol. 29(1), pages 27-51.
    • Handle: RePEc:boz:journl:v:29:y:2015:i:1:p:27-51
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    File URL: http://www.bujournal.boun.edu.tr/docs/14520875602015_2.pdf
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    References listed on IDEAS

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    1. Gruen, Thomas W. & Osmonbekov, Talai & Czaplewski, Andrew J., 2006. "eWOM: The impact of customer-to-customer online know-how exchange on customer value and loyalty," Journal of Business Research, Elsevier, vol. 59(4), pages 449-456, April.
    2. Jacoby, Jacob & Speller, Donald E & Berning, Carol A Kohn, 1974. "Brand Choice Behavior as a Function of Information Load: Replication and Extension," Journal of Consumer Research, Journal of Consumer Research Inc., vol. 1(1), pages 33-42, June.
    3. Quentin Jones & Gilad Ravid & Sheizaf Rafaeli, 2004. "Information Overload and the Message Dynamics of Online Interaction Spaces: A Theoretical Model and Empirical Exploration," Information Systems Research, INFORMS, vol. 15(2), pages 194-210, June.
    4. Kaplan, Andreas M. & Haenlein, Michael, 2010. "Users of the world, unite! The challenges and opportunities of Social Media," Business Horizons, Elsevier, vol. 53(1), pages 59-68, January.
    5. Malhotra, Naresh K, 1982. "Information Load and Consumer Decision Making," Journal of Consumer Research, Journal of Consumer Research Inc., vol. 8(4), pages 419-430, March.
    6. Mangold, W. Glynn & Faulds, David J., 2009. "Social media: The new hybrid element of the promotion mix," Business Horizons, Elsevier, vol. 52(4), pages 357-365, July.
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    Cited by:

    1. Herjanto, Halimin & Amin, Muslim & Purington, Elizabeth F., 2021. "Panic buying: The effect of thinking style and situational ambiguity," Journal of Retailing and Consumer Services, Elsevier, vol. 60(C).
    2. Erdem Özkan, 2018. "Why Do Consumers Behave Differently in Personal Information Disclosure and Self-Disclosure? The Role of Personality Traits and Privacy Concern," Alphanumeric Journal, Bahadir Fatih Yildirim, vol. 6(2), pages 257-276, December.

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