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The Role Of Database Marketing In The Operationalization Of The Services Relationship Marketing

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Author Info

  • Luigi Dumitrescu

    (Lucian Blaga University of Sibiu)

  • Mircea Fuciu

Abstract

The relationship marketing aims the construction of a durable relation between the enterprise and the final client, identified at an individual level. The particular part of the relationship marketing has two main concepts: individuality and the relation. This paper presents the concepts of relationship marketing, database marketing and geomarketing. We present the importance of implementing a marketing database in a service providing enterprise and its implications on one hand for the client and on the other hand for the enterprise. The paper point out the marketing database instruments and the advantages for the elements of the marketing mix. The implementation of a marketing database will aid the enterprise to better target and attract the client, to transform them into loyal consumers and in the same time it can help refresh the image of the enterprise.

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File URL: http://eccsf.ulbsibiu.ro/RePEc/blg/journl/516dumitrescu&fuciu.pdf
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Bibliographic Info

Article provided by Lucian Blaga University of Sibiu, Faculty of Economic Sciences in its journal Studies in Business and Economics.

Volume (Year): 5 (2010)
Issue (Month): 1 (april)
Pages: 80-91

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Handle: RePEc:blg:journl:v:5:y:2010:i:1:p:80-91

Contact details of provider:
Postal: Lucian Blaga University of Sibiu, Faculty of Economic Sciences Dumbravii Avenue, No 17, postal code 550324, Sibiu, Romania
Phone: 004 0269 210375
Fax: 004 0269 210375
Email:
Web page: http://economice.ulbsibiu.ro/
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Related research

Keywords: relationship marketing; one-to-one marketing; customer relationship management; database marketing;

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Cited by:
  1. Remus Mircea Sabau, 2012. "The Intelectual Capital In Knowledge-Based Society And Economy," Annals of Faculty of Economics, University of Oradea, Faculty of Economics, vol. 1(1), pages 1072-1080, July.

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