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Sustainable Skills for the World of Work in the Digital Age

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  • Maria José Sousa
  • Daniela Wilks

Abstract

The skills that small and medium‐sized enterprises will need in the near future are an essential research topic that has not yet been appropriately addressed. The current paper aims to fill this gap in the literature. Explicitly, the study aimed to identify the critical skills for organizations and the disruptive technological skills. To this end, a literature review was conducted, and an online survey explored the main critical skills for the future and the disruptive technological skills contributing to achieving sustainable employability. The critical skills identified in the study were complex problem‐solving, critical thinking, creativity, people management, coordinating with others, emotional intelligence, judgement and decision making, service orientation and negotiating and cognitive flexibility. As for the disruptive technological skills, these were artificial intelligence, nanotechnology, robotization, internet of things, augmented reality and digitalization. Findings may assist companies to develop the skills needed to respond to the challenges of a continuously changing business environment. © 2018 John Wiley & Sons, Ltd.

Suggested Citation

  • Maria José Sousa & Daniela Wilks, 2018. "Sustainable Skills for the World of Work in the Digital Age," Systems Research and Behavioral Science, Wiley Blackwell, vol. 35(4), pages 399-405, July.
    • Handle: RePEc:bla:srbeha:v:35:y:2018:i:4:p:399-405
    DOI: 10.1002/sres.2540
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    Cited by:

    1. Eller, Robert & Alford, Philip & Kallmünzer, Andreas & Peters, Mike, 2020. "Antecedents, consequences, and challenges of small and medium-sized enterprise digitalization," Journal of Business Research, Elsevier, vol. 112(C), pages 119-127.
    2. Loureiro, Sandra Maria Correia & Guerreiro, João & Tussyadiah, Iis, 2021. "Artificial intelligence in business: State of the art and future research agenda," Journal of Business Research, Elsevier, vol. 129(C), pages 911-926.
    3. Wise Mainga & Marlo B Murphy-Braynen & Remelda Moxey & Syed Abdul Quddus, 2022. "Graduate Employability of Business Students," Administrative Sciences, MDPI, vol. 12(3), pages 1-35, June.
    4. Zirar, Araz & Ali, Syed Imran & Islam, Nazrul, 2023. "Worker and workplace Artificial Intelligence (AI) coexistence: Emerging themes and research agenda," Technovation, Elsevier, vol. 124(C).
    5. Araz Zirar, 2023. "Can artificial intelligence’s limitations drive innovative work behaviour?," Review of Managerial Science, Springer, vol. 17(6), pages 2005-2034, August.
    6. Mónica Santana & Mirta Díaz-Fernández, 2023. "Competencies for the artificial intelligence age: visualisation of the state of the art and future perspectives," Review of Managerial Science, Springer, vol. 17(6), pages 1971-2004, August.
    7. Shivam Gupta & Sachin Modgil & Samadrita Bhattacharyya & Indranil Bose, 2022. "Artificial intelligence for decision support systems in the field of operations research: review and future scope of research," Annals of Operations Research, Springer, vol. 308(1), pages 215-274, January.

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