Effect of financial capability on customer relationship management in private hospitals in Kenya
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DOI: 10.36096/ijbes.v4i1.310
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References listed on IDEAS
- Christian Homburg & Danijel Jozić & Christina Kuehnl, 2017. "Customer experience management: toward implementing an evolving marketing concept," Journal of the Academy of Marketing Science, Springer, vol. 45(3), pages 377-401, May.
- Wang, Yichuan & Kung, LeeAnn & Byrd, Terry Anthony, 2018. "Big data analytics: Understanding its capabilities and potential benefits for healthcare organizations," Technological Forecasting and Social Change, Elsevier, vol. 126(C), pages 3-13.
- Shadi Hajikhani & Seyed Jamaledin Tabibi & Leila Riahi, 2016. "The Relationship Between the Customer Relationship Management and Patients’ Loyalty to Hospitals," Global Journal of Health Science, Canadian Center of Science and Education, vol. 8(3), pages 1-65, March.
- Meesala, Appalayya & Paul, Justin, 2018. "Service quality, consumer satisfaction and loyalty in hospitals: Thinking for the future," Journal of Retailing and Consumer Services, Elsevier, vol. 40(C), pages 261-269.
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Keywords
Financial Capabilities; Customer Relationship Management; Private Hospitals;All these keywords.
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