Content
2014, Volume 18, Issue 1
- 99-113 JIT-scheduling in unrelated parallel-machine environment with aging effect and multi-maintenance activities
by Yaser Zarook & Mehdi Abedi
2014, Volume 17, Issue 4
- 367-384 Mechanics of humanitarian supply chain agility and resilience and its empirical validation
by Rameshwar Dubey & Sadia Samar Ali & Padmanabha Aital & V.G. Venkatesh - 385-403 Impact of information on newsvendor ordering and incentive contract for retailer in a two-level supply chain
by Asif Muzaffar & Shiming Deng - 404-420 Analysis of 3PL sustainable relationship framework
by Sadia Samar Ali & R. Kaur & Rameshwar Dubey - 421-438 Application of hybrid MCDM techniques for prioritising the gaps in an agile manufacturing implementation project
by S. Aravind Raj & S. Vinodh & W.S. Gaurav & S. Shiva Sundaram - 439-452 Customer input failures in service processes
by Kaisa Seppänen & Janne Huiskonen & Henri Karppinen - 453-478 Development and validation of quality management constructs for software industries: an empirical investigation from India
by A.K. Digalwar & P. Haridas & I. Nelson Joseph
2014, Volume 17, Issue 3
- 257-279 A bi-objective stochastic single facility location model for a supermarket
by Arousha Haghighian Roudsari & Kuan Yew Wong - 280-293 A new model for ranking suppliers in the presence of both undesirable and non-discretionary outputs
by Abdollah Noorizadeh & Mahdi Mahdiloo & Reza Farzipoor Saen - 294-310 Identifying product and process configuration requirements in a decentralised service delivery system
by Henri Karppinen & Kaisa Seppänen & Janne Huiskonen - 311-329 Studying the effect of organisational culture and structure on knowledge sharing: a case study in Lahijan food industry companies
by Reza Esmaeilpour & Meysam Taheri - 330-349 Supply chain strategy and organisational performance: role of core operational functions
by Muhammad Shakeel Sadiq Jajja & Shaukat Ali Brah & Syed Zahoor Hassan - 350-365 Logistics implications of electric car manufacturing
by Florian Klug
2014, Volume 17, Issue 2
- 119-141 Analysis of the gap between customers' perceptions and employees' expectations of service quality based on fuzzy SERVQUAL logic (case study: Mofid children's hospital in Tehran, Iran)
by Maryam Mashhadiabdol & Seyed Mojtaba Sajadi & Kambiz Talebi - 142-167 A web-based multi-optimisation approach for convergent product networks using the Steiner tree
by Reza Hassanzadeh & Iraj Mahdavi & Nezam Mahdavi-Amiri - 168-193 Development and analysis of hybrid genetic algorithms for flow shop scheduling with sequence dependent setup time
by Rajesh Vanchipura & R. Sridharan - 194-220 An integrated approach for designing office chair with ergonomic consideration
by Pragyan Paramita Mohanty & Siba Sankar Mahapatra - 221-256 A neuro-fuzzy regression approach for estimation and optimisation of gasoline consumption
by Ali Azadeh & S. Mohammad Hasan Manzour Alajdad & Tahereh Aliheidari Bioki
2014, Volume 17, Issue 1
- 1-16 Ranking and measuring efficiency using secondary goals of cross-efficiency evaluation - a study of railway efficiency in Iran
by Mohammad Mahallati Rayeni & Faranak Hosseinzadeh Saljooghi - 17-37 Responsible tourism management as an integrated approach for enhancing the standards of living of local people in Egypt
by Mohammed I. Eraqi - 38-49 An integrated stochastic multi-criteria acceptability analysis and mathematical optimisation for service marketing
by Hamed Fazlollahtabar & Ermia Aghasi - 50-66 Simulation process of Isfahan post office using Arena
by Somaye Sharifi & Sayed Mojtaba Sajadi & Mohammad Mahdi Tavakoli - 67-87 Inter-cell movement minimisation in a cellular manufacturing system having stochastic parameters
by Reza Salarian & Hamed Fazlollahtabar & Iraj Mahdavi - 88-106 Alignment of dimensions towards modelling organisational supply chain agility
by Swagatika Mishra & Saurav Datta & Siba Sankar Mahapatra & Bikash Ranjan Debata - 107-118 A conceptual framework for capturing supportability attributes of a mechanical system
by Mohammad Asjad & Makarand S. Kulkarni & O.P. Gandhi
2013, Volume 16, Issue 4
- 427-442 Efficiency evaluation of a private bank's branches with service quality approach by data envelopment analysis
by Mohammad Mahdi Tavakoli & Hadi Shirouyehzad & Reza Dabestani - 443-459 An optimal replenishment policy for EOQ models with time-varying demand and shortages
by Taniya Sarkar Roy & Santanu Kumar Ghosh & Kripasindhu Chaudhuri - 460-477 Benchmarking of rapid prototyping systems using grey relational analysis
by Siba Sankar Mahapatra & Biranchi Narayan Panda - 478-505 Agility appraisement and identification of agile barriers in a supply chain
by Chhabi Ram Matawale & Saurav Datta & Siba Sankar Mahapatra - 506-524 Lean implementation through value stream mapping: a case study in an Indian pump manufacturing company
by S. Thirunavukkarasu & Balaji Visvanath Bheeman & R. Ashwin & M. Varadharajan & S.R. Devadasan & R. Murugesh - 525-547 Modelling the customer relationship management in a multi-layer supply chain considering product life cycle
by Hassan Mehrmanesh & Sahar Parikhi & Hamed Fazlollahtabar
2013, Volume 16, Issue 3
- 289-309 A cost-oriented model for balancing mixed-model assembly lines with multi-manned workstations
by Abolfazl Kazemi & Abdolhossein Sedighi - 310-336 The sustainable routing problem
by Maurizio Faccio & Alessandro Persona & Giorgia Zanin - 337-351 Traffic control in Canada-USA border checkpoint operations: impacts on supply chain velocity, infrastructure spending, and national security
by Michael A. Haughton & K.P. Sapna Isotupa - 352-372 Optimising a multi-objective reliability assessment in multiple AGV manufacturing system
by Hamed Fazlollahtabar & Mohammad Saidi-Mehrabad - 373-406 Analysis of queue with two phases of service and m phases of repair for server breakdown under N-policy
by Charan Jeet Singh & Madhu Jain & Binay Kumar - 407-425 Guidelines for reporting productivity studies - a review of the reproducibility of data envelopment analysis in the service sector
by Jörg Becker & Daniel Beverungen & Dominic Breuker & Hanns-Alexander Dietrich & Hans Peter Rauer
2013, Volume 16, Issue 2
- 145-173 Effect of supply chain management practices on supply chain profitability: an empirical investigation using structural equation modelling in Indian retail sector
by Shradha Gawankar & Sachin S. Kamble & Rakesh Verma - 174-204 Modularity and customisation in LSPs' service strategies
by Mervi Rajahonka & Anu Bask & Mervi Lipponen - 205-224 Ranking organisational units with a human capital management approach using fuzzy TOPSIS: a case study
by Mohammad Mehdi Tavakoli & Ali Nasr Esfahani & Hadi Shirouyehzad - 225-239 Performance evaluation of HESA laboratory units: an integrated DEA-BSC approach
by S. Mohammad Arabzad & Ahmad Kamali & Badia Naji & Mohammad Mehdi Tavakoli - 240-261 Evaluating the effect of machine and routing flexibility on flexible manufacturing system performance
by Ajay Singholi & Mohammed Ali & Chitra Sharma - 262-288 Time variability analysis in multi-production value stream
by Ahmad Ebrahimi Taleghani & Seyed Mohammad Seyedhosseini & Seyed Mohammad Ghoreyshi
2013, Volume 16, Issue 1
- 1-41 Supplier evaluation in agile supply chain in fuzzy paradigm
by Swagatika Mishra & Chitrasen Samantra & Saurav Datta & Siba Sankar Mahapatra - 42-85 Proposed typologies of banking operations strategy
by Yazan Khalid Abed-Allah Migdadi - 86-104 A case study on mapping air dryer capabilities from agile manufacturing perspectives
by C.G. Sreenivasa & S.R. Devadasan & N.M. Sivaram & S. Karthi - 105-122 Learning effect on an inventory model with two-level storage and partial backlogging under inflation
by Neeraj Kumar & S.R. Singh & Rachna Kumari - 123-144 Evaluation and selection of flexible manufacturing systems using MACBETH method
by Prasad Karande & Shankar Chakraborty
2013, Volume 15, Issue 4
- 389-410 Applying TOC thinking process tools in managing challenges of supply chain finance: a case study
by Arqum Mateen & Dileep More - 411-429 Lean manufacturing implementation in an automated production line: a case study
by Jaiprakash Bhamu & Ankit Khandelwal & Kuldip Singh Sangwan - 430-448 Optimal production and inventory decisions for supply chains with one producer and multiple newsvendors
by Majid M. Aldaihani & M.A. Darwish - 449-466 Impact of service co-creation on performance of firms: the mediating role of market oriented strategies
by Rajeev Verma & Rajagopal & Pável Reyes Mercado - 467-481 A multi-objective optimisation model for university course timetabling problem using a mixed integer dynamic non-linear programming
by Ali Azadeh & Hassan Gholizadeh & M. Jeihoonian - 482-506 The impact of total quality management (TQM) on the hospital's performance: an empirical research
by Khairul Anuar Mohd Ali & Main Naser Alolayyan - 507-527 The effect of slot-code optimisation on travel times in common unit-load warehouses
by Andrea Fumi & Laura Scarabotti & Massimiliano M. Schiraldi
2013, Volume 15, Issue 3
- 259-274 Antecedents of customer satisfaction and purchase intention with mobile shopping system use
by Lisa Y. Chen - 275-292 Lean concept implementation in a consulting company
by Nenad Balazin & Nedeljko Stefanic - 293-312 Supply chain risk management and organisational decision making: a case study of a major Japanese automotive firm
by Takashi Shimizu & Youngwon Park & Paul Hong - 313-337 The impact of internal marketing practices on services quality of commercial banks in Jordan
by Amal Metabis & Sulieman Ibraheem Shelash Al-Hawary - 338-357 Exploratory study of adoption of lean management practices in Pakistani textile firms
by M. Khurrum S. Bhutta & Ana L. Rosado-Feger & Faizul Huq & Asif Muzaffar - 358-373 Modelling effect of perceived service quality dimensions on customer satisfaction in Indian bank settings
by Mohd Adil - 374-388 A unified framework for the design of service systems
by Truong Hong Trinh & Voratas Kachitvichyanukul
2013, Volume 15, Issue 2
- 123-139 Fuzzy optimisation of multi-objective job shop scheduling based on inventory information
by Mohammad Nouroz Islam & Sanjoy Kumar Paul & Abdullahil Azeem - 140-156 Multi-objective capacitated location-routing problem: modelling and a simulated annealing heuristic
by Nader Ghaffari-Nasab & M. Saeed Jabalameli & Ali Saboury - 157-175 Enhancing total agility level in the manufacturing of regenerative air dryer
by C.G. Sreenivasa & S.R. Devadasan & S. Karthi & N.M. Sivaram - 176-195 A novel multi-criteria decision making approach for selection of reverse manufacturing alternative
by Siba Sankar Mahapatara & S.K. Sharma & M.B. Parappagoudar - 196-214 Simulation for OTOP supply chain with hybrid push-pull flow control
by Seksan Phonsuwan & Voratas Kachitvichyanukul - 215-237 Assessment of the performance of physical education organisation of Isfahan Province using data envelopment analysis
by Zohreh Pourakbar & Behrouz Arbabshirani & Seyed Reza Hejazi & Hadi Shirouyehzad - 238-258 A robust optimisation model for manufacturing cell design problem under uncertainty
by Majid Soolaki & Alireza Izadi
2013, Volume 15, Issue 1
- 1-27 Applying operations management models for facility location problem in cloud computing environments
by L.D. Dhinesh Babu & P. Venkata Krishna - 28-43 Modelling critical success factors of business process reengineering and business performance of Nigerian oil and gas companies
by Nnamdi Asika & Olawumi Dele Awolusi - 44-57 Sustainable sequencing of N jobs on one machine: a fuzzy approach
by Sanjoy Kumar Paul - 58-77 Fuzzy modelling and simulation of an emergency department for improvement of nursing schedules with noisy and uncertain inputs
by Ali Azadeh & Fatemeh Rouhollah & Fatemeh Davoudpour & Iraj Mohammadfam - 78-94 A new mixed-integer programming model for joint inventory-transportation problem in a social responsible supply chain
by J. Razmi & A. Amini & M.S. Pishvaee - 95-122 Combined contract for coordinating an RFID enabled supply chain
by G. Partha Sarathi & S.P. Sarmah & M. Jenamani
2013, Volume 14, Issue 4
- 399-420 Exploring value co-creation in the emerging business service context
by Hanna Komulainen & Jarkko Tapio - 421-444 Impact of varying levels of setup time on the performance of algorithms for scheduling a flow shop with sequence dependent setup time
by Rajesh Vanchipura & R. Sridharan - 445-465 Virtual job shop approach based on reconfigurable machines
by Paolo Renna - 466-490 Application of fuzzy sets theory in an EOQ model for items with imperfect quality and shortage backordering
by Gour Chandra Mahata - 491-508 Building a Six Sigma model for the Italian public healthcare sector using grounded theory
by Andrea Chiarini - 509-543 Continuous maintenance quality improvement using analytic maintenance quality function deployment technique
by C. Sugumaran & S. Muthu & S.R. Devadasan & V.R. Pramod & K. Srinivasan
2013, Volume 14, Issue 3
- 277-297 Optimisation of distribution quantity in a multi-product multi-period supply chain using genetic algorithm
by Farshid Sobhani & Kuan Yew Wong - 298-320 Employees or technology-based services: a practical study of predicting brand equity within the UAE retail banking context
by Mohammad Al-Hawari & Maen Ahmad Al-hawari - 321-335 A new fuzzy goal directed benchmarking for supplier selection
by Majid Azadi & Seyed Mostafa Mirhedayatian & Reza Farzipoor Saen - 336-354 Refinement of internet banking service quality scale: a confirmatory factor analysis approach
by Mohd Adil & Asif Akhtar & Mohammed Naved Khan - 355-372 Solving a generalised precedence multi-objective multi-mode time-cost-quality trade-off project scheduling problem using a modified NSGA-II algorithm
by Maghsoud Amiri & Amir-Reza Abtahi & Kaveh Khalili-Damghani - 373-397 3PL selection using hybrid model of AHP-PROMETHEE
by Ankit Bansal & Pravin Kumar
2013, Volume 14, Issue 2
- 131-156 Corporate reputation as strategic competitive advantage of manufacturing and service-based firms: multi-industry case study
by Alan D. Smith & William T. Rupp & Darlene Motley - 157-174 Buffer design for availability: a new simulative study in case of infant and random failures
by Daria Battini & Maurizio Faccio & Alessandro Persona & Alberto Regattieri - 175-196 Decision-making in selecting reverse logistics alternative using interval-valued fuzzy sets combined with VIKOR approach
by Chitrasen Samantra & Nitin Kumar Sahu & Saurav Datta & Siba Sankar Mahapatra - 197-220 Development and validation of performance measures for environmentally conscious manufacturing
by Perminder Jit Singh & Varinder Kumar Mittal & Kuldip Singh Sangwan - 221-235 Simulated annealing-based algorithm for the capacitated hub routing problem
by P.N. Ram Kumar & Appa Iyer Sivakumar - 236-251 An economic production quantity (EPQ) model for a customer-dominated supply chain with defective items, reworking and scrap
by Christoph H. Glock & Mohamad Y. Jaber - 252-275 Flexible approach to patients satisfaction: a case of Indian private hospitals
by Sadia Samar Ali & R.K. Bharadwaj & F. Ahmad
2013, Volume 14, Issue 1
- 1-53 On the trade-off between remanufacturing and recycling
by Tharanga Rajapakshe & Milind Dawande & Chelliah Sriskandarajah - 54-66 Internet banking adoption in a developing country - an empirical study
by G. Varaprasad & R. Sridharan & Anandakuttan B. Unnithan - 67-78 Global supply chain barriers of foreign subsidiaries: the case of Korean expatriate manufacturers in China
by Byung-In Park & Hokey Min - 79-84 Validating dimensions of operations flexibility in Malaysian service firms: a confirmatory factor analytics approach
by Fazli Idris & Nik Mutasim Nik Abd Rahman & Mohd Ezani Mat Hassan & Norsiah Aminudin & Main Naser Alolayyan - 95-114 Successful green-based initiatives among large corporate entities: a case study from a stakeholder perspective
by Alan D. Smith - 115-130 Environmental practices and performance and their relationships among Kosovo construction companies: a framework for analysis in transition economies
by Panayiotis H. Ketikidis & Odran Peter Hayes & Lambros Lazuras & Angappa Gunasekaran & S.C. Lenny Koh
2012, Volume 13, Issue 4
- 415-440 Designing retailer's replenishment policies for non-instantaneous deteriorating items under fuzzy costs
by M. Valliathal & R. Uthayakumar - 441-456 Particle swarm optimisation in development of component families using classification and coding system: a case study in an Indian manufacturing firm
by Tamal Ghosh & Pranab K. Dan - 457-477 Effect of manufacturing system on business objectives of the organisations
by Seema & Darshan Kumar - 478-497 The influence of operational flexibility on hospital performance results: a structural equation modelling (SEM) approaches
by Main Naser Alolayyan & Khairul Anuar Mohd Ali & Fazli Idris - 498-524 Humanitarian supply chain management: a critical review
by Lijo John & A. Ramesh & R. Sridharan - 525-553 Customer satisfaction with call centre care: an explanatory empirical study of service encounters in Germany
by Torsten J. Gerpott
2012, Volume 13, Issue 3
- 279-309 Gender preferences concerning identity theft and technology-related issues with sports e-ticketing
by Amber A. Smith & Alan D. Smith & Venugopal Gopalakrishna-Remani & O. Felix Offodile - 310-328 Optimisation of train scheduling in complex railways with imprecise and ambiguous input data by an improved integrated model
by Ali Azadeh & Shahrzad Faghihroohi & Hamidreza R. Izadbakhsh - 329-360 The order winners' operations strategy of mobile phone service providers in developing economies: the case of Jordan
by Yazan Khalid Abed-Allah Migdadi - 361-391 Economic order quantity model under fuzzy sense when demand follows innovation diffusion process having dynamic potential market size
by K.K. Aggarwal & Chandra K. Jaggi & Alok Kumar - 392-414 Sustainability metrics for a supply chain: the case of small and medium enterprises
by Mohd Nishat Faisal
2012, Volume 13, Issue 2
- 147-188 A three-stage fuzzy DEA approach to measure performance of a serial process including JIT practices, agility indices, and goals in supply chains
by Kaveh Khalili-Damghani & Mohammad Taghavifard - 189-207 Alleviating the negative waiting experience through the moderating role of service environment: an empirical study
by Erlinda N. Yunus & Sumartoyo - 208-225 An integrated multi-supplier, multi-buyer and dual vendors inventory model with stochastic demand
by B.C. Giri & A. Chakraborty - 226-246 Quantifying the factors affecting the reconfigurable manufacturing system
by Vasdev Malhotra & Tilak Raj - 247-266 CLING: heuristic to solve integrated resource allocation and routing problem with time window
by R.A. Malairajan & K. Ganesh & Matti Muhos & Päivi Iskanius - 267-278 An optimal policy for a single-vendor single-buyer integrated inventory system based on vendor's strategy of shipments to buyer
by B.C. Giri & R. Bhattacharjee
2012, Volume 13, Issue 1
- 1-18 Energy consumption forecasting using a bi-objective fuzzy linear regression model
by Masoud Rabbani & S.M. Ghoreyshi & H. Rafiei & M. Ghazanfari - 19-41 Supply chain risk prioritisation using a hybrid AHP and PROMETHEE approach
by S. Prasanna Venkatesan & S. Kumanan - 42-64 Using working capital management to improve profitability in the value chain of automotive industry
by Sari Viskari & Lotta Lind & Timo Kärri & Florian Schupp - 65-97 Scope of Six Sigma in Indian foundry operations: a case study
by Bikram Jit Singh & Dinesh Khanduja - 98-118 Three echelon supply chain inventory model for deteriorating items with limited storage facility and lead-time under inflation
by Neeraj Kumar & S.R. Singh & Rachna Kumari - 119-145 An integrated approach for service quality improvement in medical tourism: an Indian perspective
by Bikash Ranjan Debata & Bhaswati Patnaik & S.S. Mahapatra & Sreekumar
2012, Volume 12, Issue 4
- 387-404 Using queuing theory for evaluating flexibility performance in banking services
by Wuttigrai Ngamsirijit - 405-430 Machine tool component manufacturing - a lean approach
by B. John & V. Selladurai & Rajesh Ranganathan - 431-446 Risk in collaborative networks: relationships analysis
by Mohammad Alawamleh & Keith Popplewell - 447-467 Performance evaluation of hotels by data envelopment analysis based on customers' perception and gap analysis
by Hadi Shirouyehzad & F. Hosseinzadeh Lotfi & Arash Shahin & Mir. B. Aryanezhad & Reza Dabestani - 468-489 Discriminate analysis and neural network approach in water utility service
by Suchismita Satapathy & S.K. Patel & P.D. Mishra - 490-508 A typology for frontline employee adaptability to gain insights in service customisation: a viewpoint
by Michael Sony & Nandakumar Mekoth
2012, Volume 12, Issue 3
- 269-288 Channel coordination and variance reduction in a newsvendor setting
by Christoph H. Glock & Jörg M. Ries - 289-308 A DEA approach for comparative analysis of service quality dimensions with a case study in hotel industry
by Hadi Shirouyehzad & F. Hosseinzadeh Lotfi & Arash Shahin & Mir. B. Aryanezhad & Reza Dabestani - 309-331 Expanding the quality paradigm for contemporary realignment: an ethics perspective
by Sunil Babbar & Xenophon Koufteros & Jayanth Jayaram - 332-347 A combined extent fuzzy AHP and simulation method for selecting stacking layout type in marine container terminals
by Ali Reza Moazen Jahromi & Amir Saeed Nooramin & Aboozar Adljooy Safaei - 348-367 Comparison of meta-heuristics for container ship routing problem
by S. Santhanakrishnan & T.T. Narendran & K. Ganesh & S.P. Anbuudayasankar - 368-386 Optimum maintenance strategy: a case study in the mining industry
by Arash Shahin & Hadi Shirouyehzad & Ehsan Pourjavad
2012, Volume 12, Issue 2
- 139-164 A two-phase quorum queueing system with Bernoulli vacation schedule, setup, and N-policy for an unreliable server with delaying repair
by Lotfi Tadj & Gautam Choudhury & Kamel Rekab - 165-187 Buyer perceptions on the buyer-supplier collaborative relationship and performance: a service example
by Hulya Julie Yazici - 188-220 Class of sustainable supply chain routing problems - framework and comprehensive review
by P. Sivakumar & K. Ganesh & Yves Ducq & S.P. Anbuudayasankar - 221-243 Performance optimisation of automobile service centre using Taguchi approach
by Rishu Sharma & Suresh Garg - 244-268 Development and analysis of heuristic algorithms for a two-stage supply chain allocation problem with a fixed transportation cost
by V.P. Vinay & R. Sridharan
2012, Volume 12, Issue 1
- 1-19 Design of fractal information coordination system in a supply chain network
by Navin K. Dev & Ravi Shankar - 20-34 Developing the concept of pricing in a deterministic homogenous vehicle routing problem with comprehensive sensitivity analysis
by Borna Rezaie & Farhad Esmaeili & Hamed Fazlollahtabar - 35-66 An application of analytic network process for selection of a plant location: a case study
by G. Anand & Rambabu Kodali & Chandra Sekhar Dhanekula - 67-89 Multi-attribute group decision-making (MAGDM) for supplier selection using fuzzy linguistic modelling integrated with VIKOR method
by Swagatika Mishra & Chitrasen Samantra & Saurav Datta & Siba Sankar Mahapatra - 90-100 An EOQ model with fuzzy demand and learning in fuzziness
by Christoph H. Glock & Kurt Schwindl & Mohamad Y. Jaber - 101-117 A framework for organisational change management in lean manufacturing implementation
by Norani Nordin & Baba Md Deros & Dzuraidah Abdul Wahab & Mohd Nizam Ab. Rahman - 118-138 Non-greedy systematic neighbourhood search heuristic for multi-objective facility layout problem
by Rajesh Matai & Surya Prakash Singh & Murari Lal Mittal
2012, Volume 11, Issue 4
- 359-384 Influence of learning design for implementation of knowledge management solution
by S. Nagarajan & K. Ganesh & A.T. Resmi & Manoj K. Jha & Päivi Iskanius - 385-406 Lean implementation in non-repetitive companies: a survey and analysis
by Alberto Portioli-Staudacher & Marco Tantardini - 407-427 An implementation strategy for collaboration in supply chain: an investigation and suggestions
by Gopal Kumar & R.N. Banerjee - 428-448 Identifying the effective banking service delivery process design strategy in developing economies (the case of Jordan)
by Yazan Khalid Abed-Allah Migdadi - 449-480 Investigation of supply chain flexibility using a forced field analysis - a case study
by Dileep More & A. Subash Babu - 481-500 Management of product change projects: a supply chain perspective
by Michael Slamanig & Herwig Winkler
2012, Volume 11, Issue 3
- 237-254 Suppliers ranking by cross-efficiency evaluation in the presence of volume discount offers
by Mahdi Mahdiloo & Abdollah Noorizadeh & Reza Farzipoor Saen - 255-266 The reconfiguration issue of stochastic facility layout design in cellular manufacturing systems
by Shahram Ariafar & Napsiah Ismail & Sai Hong Tang & Mohd Khairol Anuar Mohd Ariffin & Zahra Firoozi - 267-291 A classification of service facilities, servicescapes and service factories
by Markku Tinnilä - 292-313 Project-based learning course design: a service design approach
by Rui M. Lima & João Mello Da Silva & Natascha Van Hattum-Janssen & Simone Borges Simão Monteiro & João Carlos Félix De Souza - 314-334 Critical success factors for experiential marketing: evidences from the Indian hospitality industry
by Saranjit Gupta & Samrat Dasgupta & Ranjan Chaudhuri - 335-357 Literature snapshot on Six Sigma project selection for future research
by Muthuswamy Shanmugaraja & Muthuswamy Nataraj & Nallasamy Gunasekaran
2012, Volume 11, Issue 2
- 123-150 An integrated method using AHP, DEA and GP for evaluating supply sources
by K. Sunil Kumar & A. Subash Babu - 151-169 Performance evaluation of metro stations in Shanghai: a service contact perspective
by Wenjun Gu & Sanjeev Bordoloi - 170-200 Exploring the degree of commercialisation associated with sports marketing activities
by Amber A. Smith & David P. Synowka & John S. Clark & Alan D. Smith - 201-221 Thirty criteria-based assessment of agility in a pneumatic enabling products manufacturing company
by C.G. Sreenivasa & S.R. Devadasan & R. Murugesh - 222-236 Relationships among ISO 9001, competitive dimensions and profitability
by S. Bruce Han & Khim L. Sim & Maling Ebrahimpour
2012, Volume 11, Issue 1
- 1-12 Labour management for a restaurant using data envelopment analysis
by Seong-Jong Joo & Peter J. Billington & Philipp A. Stoeberl - 13-34 An extension of internal service quality concept: lesson from the best low-cost carrier in the six regions of the world
by Yudi Fernando & Norizan Mat Saad & Mahmod Sabri Haron - 35-48 Interrelationship of drivers for agile manufacturing: an Indian experience
by Swagatika Mishra & Saurav Datta & S.S. Mahapatra - 49-69 Develop a commercial aircraft pilot job stress model through an experience ability perspective: considering the work experience
by Jiun-Hung Lin - 70-86 Simulation-based tool to analyse the effect of order acceptance policy in a make-to-order manufacturing system
by Paolo Renna - 87-106 Investigating the main problems in implementing Lean in supply chains of service companies
by Alberto Portioli-Staudacher & Marco Tantardini - 107-122 Indian customers' attitude towards trust and convenience dimensions of internet banking
by Arpita Khare & Ankita Mishra & Anurag B. Singh
2011, Volume 10, Issue 4
- 379-399 Modularity in logistics services: a business model and process view
by A. Bask & M. Lipponen & M. Rajahonka & M. Tinnilä - 400-425 An integrated fuzzy-AHP-LP (FAHLP) approach for supplier selection and purchasing decisions
by Rakesh D. Raut & Harsh V. Bhasin & Sachin S. Kamble & Sayan Banerjee - 426-448 Determinants of competitiveness and their relative importance: a study of Indian auto-component industry
by Deepika Joshi & Ajay Pal Singh Rathore & Dipti Sharma & Bimal Nepal - 449-466 Leadership, trust, and marketing effectiveness in service businesses
by Luu Trong Tuan - 467-499 Workplace productivity and managerial support issues associated with March Madness
by Amber A. Smith & Alan D. Smith & O. Felix Offodile
2011, Volume 10, Issue 3
- 255-273 Using GIS for evaluating retail centres location at Jeddah City
by Abdulkader A. Murad - 274-293 Measurement of service quality in banks: a comparative study between public and private banks in India
by Sachin S. Kamble & Sudheer M. Dhume & Rakesh D. Raut & Ranjan Chaudhuri - 294-315 A comparison of competing structural models in call centres: prospects for value creation
by Ayham Jaaron & Chris Backhouse - 316-327 Two-warehouse inventory model for deteriorating items: a study with shortages under inflation and time value of money
by Soumendra Kumar Patra - 328-347 Interrelating operational and financial performance measurements in a multiproduct inventory system
by Margarita Protopappa-Sieke & Ralf W. Seifert - 348-377 Designing and pre-testing a questionnaire for two-wheeler services
by Virupaxi Bagodi & Biswajit Mahanty
2011, Volume 10, Issue 2
- 119-135 Strategic choices and operations strategy: a multiple cases study
by Ely Laureano Paiva & Luciana Marques Vieira - 136-167 Multi-criteria decision-making for automobile purchase using an integrated analytical quality fuzzy (AQF) technique
by Rakesh D. Raut & Harsh V. Bhasin & Sachin S. Kamble - 168-198 The influence of mall shopping environment and motives on shoppers' response: a conceptual model and empirical evidence
by Mamoun N. Akroush & Amjad A. Abu-ElSamen & Najwan A. Jaradat - 199-215 Customers' perception and attitude towards service quality in multinational banks in India
by Arpita Khare - 216-238 Waste elimination using quality function deployment
by Ibrahim A. Rawabdeh - 239-254 Toyota's A3 reports for improving 6-S activities: an aeronautical industry case study
by R. Gnanaguru & K. Puvaneswari & Jogendra Mallick & C. Jegadheesan & V. Mohan Sivakumar & S.R. Devadasan
2011, Volume 10, Issue 1
- 1-12 A queuing model with balking index and reneging rate
by Pen-Yuan Liao - 13-29 What is the right cash conversion cycle for your supply chain?
by Pan Theo Grosse-Ruyken & Stephan M. Wagner & Ruben Jonke - 30-51 Redesigning the design process through interactive simulation: a case study of life-cycle engineering in jet engine conceptual design
by Warren Kerley & David C. Wynn & Claudia Eckert & P. John Clarkson - 52-73 A novel swarm optimisation approach for risk-based partner selection in virtual enterprises
by S.S. Mahapatra & N.R. Nayak & K. Prasanna & G.S. Beriha - 74-93 Integrated framework for component variety management: a case study
by Gang Wang & Bimal Nepal & Leslie Monplaisir & Steve Ponsock - 94-118 Total quality management and service quality: an exploratory study of quality management practices and barriers in service industry
by Faisal Talib & Zillur Rahman & M.N. Qureshi & Jamshed Siddiqui
2011, Volume 9, Issue 4
- 389-410 A methodology for the implementation of lean thinking in manufacturing support services
by A. Jaaron & C.J. Backhouse - 411-428 Integrated supply chain: a survey of Indian textile organisations
by Darshan Kumar & Om Pal Singh & Jagdev Singh - 429-452 Developing an instrument for measuring Six Sigma implementation
by Erick C. Jones & Mahour Mellat Parast & Stephanie G. Adams - 453-490 An integrated model of perceived service quality and customer loyalty: an empirical examination of the mediation effects of customer satisfaction and customer trust
by Samer E. Dahiyat & Mamoun N. Akroush & Bayan N. Abu-Lail