Content
2021, Volume 39, Issue 4
- 563-582 Developing dimensions of the marketing-operations alignment construct
by Kedwadee Sombultawee & Sakun Boon-itt - 583-599 A two period lot sizing and pricing model for a perishable/seasonal item
by Prakash Abad
2021, Volume 39, Issue 3
- 301-315 A case of 55 years of servitisation in the frozen concentrated orange juice industry
by Silvio R.I. Pires & João Batista De Camargo Junior & Pedro Domingos Antoniolli - 316-336 Big data project management by agile approach: in the case of the Seoul Metropolitan City Owl Bus
by Sung Hyun Kim & Chang Ik Song & Kyung Hoon Yang - 337-361 A decision problem for bank branch site selection: a GIS mapping perspective with maximal covering location problem: a case study of Isfahan, Iran
by Zahra Namazian & Emad Roghanian - 362-376 Horizontal collaboration in oligopoly supply chain
by Sonu Rajak & P. Parthiban & R. Dhanalakshmi - 377-398 Nursing service planning for the satisfaction of patients: models and algorithms
by Seyed Sirvan Sharifi & Mahdi Yousefi Nejad Attari & Ali Ebadi Torkayesh & Ensiyeh Neishabouri Jami - 399-414 Value stream mapping, a tool for optimum implementation of systemic lean intervention: a case study of a livestock commercial farm in Nigeria
by Daniel E. Ufua & Ayodotun Stephen Ibidunni & Mosunmola Olufunmi Akinbode & Chinyerem Grace Adeniji & Busola Elizabeth Kehinde - 415-437 Sustainable product development of tablet device using environmental conscious QFD - weighted decision matrix evaluation: a case study
by K.J. Manjunatheshwara & S. Vinodh - 438-450 New realities in services: challenges and opportunities
by Pratap Chandra Mandal
2021, Volume 39, Issue 2
- 151-180 A deterministic inventory model of aluminium refreshment cans in reverse supply chain
by Sasmita Mohapatra & Ajay Kumar Behera & Rabindra Narayan Mahapatra & Harish Chandra Das & Malay Kumar Pradhan - 181-211 A mathematical model for pollution and cost optimised logistics based on environmental vehicle standards for SMEs
by Anand Jaiswal & Cherian Samuel & G. Abhishek Ganesh - 212-234 The complementarity of lean manufacturing practices with importance-performance analysis: how does it leverage inventory performance?
by Gusman Nawanir & Yudi Fernando & Kong Teong Lim - 235-261 Working capital models: a generic framework
by Lotta Lind & Timo Kärri & Veli Matti Virolainen & Sari Monto - 262-282 Facility layout problem by integration of AHP and computer simulation with DEA
by Saeedeh Ketabi & Mahsa Ghandehari & Mehdi Poormostafa Khoshkrodi - 283-299 On the impact and sustainability of health information exchanges in the hospital supply chain
by Henry Aigbedo
2021, Volume 39, Issue 1
- 1-25 The home care districting problem: an application to family clinics
by Olavo Alves Diogo & Eduardo Raupp De Vargas & Peter F. Wanke & Henrique Correa - 26-36 The role of TQM in education: an empirical investigation of preparatory schools of Iraq
by Sami Abdullah Kadhim & Md Fauzi Bin Ahmad - 37-61 Managing operations in professional service organisations - identifying roles and tasks of professionals and managers in courts
by Tiina Puolakka & Petra Pekkanen & Timo Pirttilä - 62-80 An empirical study on supply chain management practices within the hotel segment in Spain using an artificial intelligence technique
by Luís E. Carretero Díaz & Alba Araujo Abreu & Pablo García Estevez & Silvio R.I. Pires - 81-97 The path to digital transformation: overcoming prejudice in the digital era with service operations
by João Reis & Nuno Melão - 98-120 Optimal inventory management system for deteriorating items with linear demand, shortages and partial backlogging in a triangular fuzzy setup
by Saurabh Srivastava & Rakesh Kumar Bajaj - 121-149 Connecting business centres and establishing central nodal centres considering distance, population and real GDP as weights using the Weiszfeld algorithm and concept of minimum cost spanning tree - an analysis
by A. Baskar & M.A. Sai Balaji & N. Nithyanandan & A. Krishnamoorthy
2021, Volume 38, Issue 4
- 467-489 A capability perspective on service provision in project-based organisations
by Saad Zighan & Ziad Al-Kalha & David Bamford & Iain Reid - 490-507 Operational excellence, regulatory framework and firm characteristics in the oil sector: the role of enterprise risk management implementation
by Muazu Hassan Muazu & Rosmaini Tasmin & Mudaser Javaid - 508-535 Key factors of service quality of B-2-B technology providers
by Fredric William Swierczek & Theerawut Monta - 536-565 CEO human capital and economic performance: evidence from Vietnam
by Thi Hai Ly Tran & Duc Nam Phung & Thi Bich Nguyet Phan & Thi Thao Luong - 566-593 Design of lean manufacturing-based strategies to improve the production process of a metalworking company
by Vanessa Valle Mercado & Dayana Benitez Acosta & Dionicio Neira Rodado & Juan Cabarcas Reyes & Aurora Piñeres Castillo & Guilherme Luz Tortorella - 594-609 Consumers' preferences in purchasing recycled/refurbished products: an empirical investigation
by Hediyeh Mahmoodi & Jafar Heydari
2021, Volume 38, Issue 3
- 309-335 Operational capabilities dissemination for sustainable competitiveness: towards an integrated framework
by Cristiane Biazzin & Ely Laureano Paiva & Julio Cesar Bastos De Figueiredo - 336-359 Bi-objective optimisation of the joint replenishment problem in a two-echelon supply chain
by Pejman Ahmadi & Seyed Hamid Reza Pasandideh & Leopoldo Eduardo Cárdenas-Barrón & Seyed Taghi Akhavan Niaki - 360-378 An efficient supplier selection model for the pump industry through best-worst method
by Vishnu Raghunathan & Rajesh Ranganathan & Manivel Palanisamy - 379-394 A novel multi-objective mathematical model for designing a strategy map with goal programming approach
by Meghdad Haji Mohammad Ali Jahromi - 395-418 A two-step dynamic scheduling and assignment method for tooling original design manufacturers
by Chieh Lee & Xun Xu & Ming-Feng Yang & Yaning Yang - 419-440 Responsiveness model of the textile supply chain - a structural equation modelling-based investigation
by P. Raghuram & P.G. Saleeshya - 441-465 System dynamics modelling for the chemical supply chain - a case study
by Azeen Shahna Khan & Sunith Hebbar
2021, Volume 38, Issue 2
- 153-160 A new efficient learning approach E-PDLA in assessing the knowledge of breast cancer dataset
by M. Mehfooza & V. Pattabiraman - 161-187 Accuracy in measuring customer satisfaction
by Peter Madzík & Miroslav Hrnčiar - 188-200 An examination of the dynamics of operating efficiency of wholesale and retail firms
by Xun Xu & Yinfei Chen & Wenhui Liu - 201-219 Achieving leanness: the relationship of lean practices with process exploitation and exploration
by Mantas Vilkas & Inga Stankevice & Jurga Duobiene & Rimantas Rauleckas - 220-230 Moderator effect of Islamic work ethics on the relationship between authentic leadership and organisational citizenship behaviour
by Mudaser Javaid & Nor Hazana Abdullah & Muhammad Saeed Shahbaz & Muazu Hassan Muazu - 231-243 The influence of total quality management on non-academic performance: public sector institutions of Jordan
by Jamal Ahmed Al-Doori - 244-275 Development of an adapted framework for lean product development
by Naga Vamsi Krishna Jasti & Srinivas Kota - 276-298 An empirical bivariate study on work life balance of women labours with special reference to tannery industry
by Arumugam Vasumathi & Prithi Arun & P. Kameswara Rao - 299-307 Top-down knowledge hiding in buying and supplying firms: causes and some suggestions
by Atif Saleem Butt
2021, Volume 38, Issue 1
- 1-21 Economic ordering model for multiple items with stochastic demand and budget constraint
by Mahadev Ota & S. Srinivasan & C.D. Nandakumar - 22-39 A comparative study of online review management in hospitality services
by Run H. Niu & Ying Fan - 40-72 A Pareto-based optimisation algorithm for a multi-objective integrated production-distribution planning problem of a multi-echelon supply chain network design
by Keyvan Sarrafha & Abolfazl Kazemi & Alireza Alinezhad & Seyed Taghi Akhavan Niaki - 73-91 A heuristic and GRASP algorithm for three-dimensional multiple bin-size bin packing problem based on the needs of a spare-part company
by Ali Shoja Sangchooli & Seyed Mehdi Sajadifar - 92-109 Factors predicting employee engagement in Indian manufacturing sector
by Sasmita Choudhury & A.K. Das Mohapatra & Manoj Kumar Mohanty - 110-134 Systematic literature review on application of business analytics and information technology in supply chain performances
by Mahendra Singh & Rajkiran Prabhakar - 135-152 Superiority of fuzzy AHP-VIKOR approach in an agile environment
by K. Jayakrishna & S. Aravind Raj & S. Vinodh & G. Rajyalakshmi & Sanchitha Sharma
2020, Volume 37, Issue 4
- 427-454 Developing a bi-objective location-allocation-inventory problem for humanitarian relief logistics considering maximum allowed distances limitations
by Armin Cheraghalipour & Saba Farsad & Mohammad Mahdi Paydar - 455-476 Measuring social sustainable practices in Middle Eastern airlines: the employees' perspective
by Rawdha E. AlSuwaidi & Matloub Hussain & Mian M. Ajmal - 477-508 Development and validation of service quality scale for Indian telecom sector
by Arun Kumar Agariya & Jyoti Tikoria - 509-529 The impact of ERP systems on operational performance in Lebanese wholesale engineering companies
by Tony Saleh & Mira Thoumy - 530-548 An integrated approach for solving cell formation and intra-cell machine layout problem considering operation sequence and alternative process routing
by S. Raja - 549-566 Green manufacturing in garment industry through the application of fundamental lean tools
by N. Senthil Prabhu & D. Rajenthirakumar & S.R. Devadasan & R. Gnanaguru - 567-580 A conceptual framework to measure operational efficiency of apparel industry in emerging economies
by Nirma Sadamali Jayawardena
2020, Volume 37, Issue 3
- 285-310 Improving innovation and performance in professional service outsourcing - an empirical study in emerging market
by Zuoming Liu - 311-319 The mediating role of employee productivity for determining relationship between human resources management factors and cleaner production (case study: Shahid Bahonar Copper Industries Company)
by Ali Nazeri & Razieh Zarei & Farshid Faraji - 320-342 Evaluation of the airport service quality indicators using fuzzy AHP framework: an Indian perspective
by Chandra Prakash Garg - 343-371 Stochastic modelling and analysis of maximum entropy of M X / G /1 queuing system with balking, startup and vacation interruption
by R.P. Nithya & M. Haridass - 372-406 A review of the literature on mixed make-to-stock/make-to-order production systems: major findings and directions for future research
by Thyagaraj S. Kuthambalayan & Samiran Bera - 407-425 Ant lion optimisation algorithm for two stage supply chain network associated with fixed charges
by P. Manimaran & M.K. Marichelvam
2020, Volume 37, Issue 2
- 145-169 The management of customer requirements in a product-service system context: a case study in the medical equipment sector
by Nicolas Haber & Mario Fargnoli - 170-196 A comprehensive model to prioritise lean tools for manufacturing industries: a fuzzy FMEA, AHP and QFD-based approach
by M. Bhuvanesh Kumar & R. Parameshwaran - 197-219 An empirical study on Kaizen events in Indian small and medium enterprises
by Thirumani Muniswami Iyer Venkatesan & Goutam Kumar Kundu - 220-240 Performance evaluation methods in the services sector: empirical study in hotels
by Maria João Cardoso Vieira Machado & Catarina Rosa Nunes - 241-263 Analysing brand awareness as a driver for determining brand value: a study in telecommunications service marketing
by Ananya Rajagopal - 264-283 Mapping heritage tourism service quality using the Kano model: a case study of Indian tourism
by Ashutosh Pandey & Rajendra Sahu
2020, Volume 37, Issue 1
- 1-26 An integrated mathematical programming model for a dynamic cellular manufacturing system with limited resources
by Esmaeil Mehdizadeh & Mansour Shamoradifar & Seyed Taghi Akhavan Niaki - 27-39 The impact of lean practices on operational performance in the banking sector: an empirical investigation
by Jamal Ahmed Al-Doori - 40-55 Kaizen costing as a culturally-based tool: a Portuguese case-study
by Amelia Ferreira-da-Silva & José Pereira & José Vale & Vera Morais & Carla Magalhães - 56-89 Enhancing the operational performance of mail processing facility layout selection using multi-criteria decision making methods
by Sengazhani Murugesan Vadivel & Aloysius Henry Sequeira - 90-113 Quantifying the factors affecting the 5S implementation in manufacturing organisations using graph theory and matrix method
by Rajesh Attri & Noor Zaman Khan & Arshad Noor Siddiquee & Zahid A. Khan - 114-132 Restoration of manager's work identity in service departments: the role of service operations design
by Ayham A.M. Jaaron - 133-143 Lean supply chain management in garment industry using value stream mapping
by D. Vasanth Kumar & G. Madhan Mohan & K.M. Mohanasundaram
2020, Volume 36, Issue 4
- 403-424 A study on the impact of backorder sales on an integrated supply chain
by K. Ratna Kumar & T. Radha Ramanan & R. Sridharan - 425-439 Investigating the role of moderating the quality of working life on the relationship between psychological capital and organisational citizenship behaviour
by Seyed Hasan Hosseini & Ammar Arabi-Jeshvaghani & Alireza Akbarzadeh & Mohsen Habibi - 440-454 Operational efficiency to financial efficiency - a case study on 'apparel sector' in Sri Lanka
by N.S. Jayawardena - 455-479 'Recycle versus buy' scenarios in manufacturing strategy decisions: an empirical study
by Shellyanne Wilson - 480-504 A Lagrangian-relaxation-based bounding approach for the convoy movement problem in military logistics
by S.A. Ezhil & Chandrasekharan Rajendran - 505-530 Customer-focused supply chain strategy: developing 4Rs framework for enhancing competitive advantages
by Pankaj M. Madhani - 531-557 A mathematical model and NSGA-II algorithm for bi-objective grid scheduling problem with quality of service satisfaction
by Kamran Kianfar & Shayan Barafkandeh
2020, Volume 36, Issue 3
- 271-302 Two echelon supply chain with permissible delay in payments under exponential lead time involving investment for quality improvement and ordering cost reduction
by S. Hemapriya & R. Uthayakumar - 303-326 Lean management in hospitality: methods, applications and future directions
by Erwin Rauch & Dominik T. Matt & Christian Linder - 327-347 The effect of scenario planning on non-financial performance in Malaysia hotel industry
by Joshua Teck Khun Loo & Rajendran Muthuvelo & Shaian Kiumarsi & Fadzil Ali - 348-359 Models of satisfaction antecedents: a brief review. An integrative literature review of the most discussed satisfaction models in marketing studies
by Fernando Macieira & Tiago Oliveira & Mitsuru Yanaze - 360-380 Nature of effects of dynamics of team control on project team effectiveness in construction project delivery
by Titus Ebenezer Kwofie & Clinton Ohis Aigbavboa & Ellence Dipolelo Molobela - 381-402 Service facilities and hotel performance: empirical evidence from hotel-level data in Thailand
by Jordi Meya Domínguez & Piriya Pholphirul
2020, Volume 36, Issue 2
- 131-160 Game theoretical approach to price a product under two-echelon supply chain containing e-tail selling channel
by Hamed Jafari & Seyed Reza Hejazi & Morteza Rasti-Barzoki - 161-188 Service operations in public sector agencies: evidence from NCDMV
by James B. Martin & Joyendu Bhadury & Kwasi Amoako-Gyampah & Steve Bert & Eugene Murray - 189-203 Modelling and optimisation of facility layout problem using firefly algorithm
by Ferdous Sarwar & Noman H. Chowdhury & Syed Helal Uddin - 204-227 Socio-demographic characteristics and the level of importance that consumers attach to services offered in the passenger airline industry
by Philemon Oyewole - 228-246 Operational capabilities, performance, and strategic alignment in Brazilian micro and small enterprises
by Fernando Luiz Emerenciano Viana & Roger Augusto Luna - 247-270 Explore and evaluate organisational culture aspects that affect lean implementation within manufacturing SMEs: the case of Saudi Arabia
by Abdullah A. Alkhoraif & Patrick McLaughlin
2020, Volume 36, Issue 1
- 1-19 Hidden structure and value network: shedding light on position assessment
by Elina Karttunen & Mika Immonen & Mikko Pynnönen & Jouni Koivuniemi - 20-41 Implementing lean paradigm in an Indian foundry facility: a case study
by Sanjiv Kumar Tiwari & Ritesh Kumar Singh & Sharad Chandra Srivastava - 42-71 Behavioural operations management - identification of its research program
by Jure Erjavec & Peter Trkman - 72-93 Optimising emergency medical centres location with a response-time-decreasing approach using hybrid methods of optimisation and simulation
by Ahmad Kamali & Seyed Mojtaba Sajadi & Fariborz Jolai - 94-109 Employee perception towards the retention strategy of IT industry in Coimbatore
by N. Shani & U.S. Senthilkumar - 110-129 Critical success factors concerning the management of industrial services
by Isabelle Confort Machado & Rosley Anholon & Osvaldo Luiz Gonçalves Quelhas & Olívio Novaski & Jefferson De Souza Pinto
2020, Volume 35, Issue 4
- 399-420 Analytical evaluation of relation between alignment and performance in service triads – three differing contexts
by Mohan Gopalakrishnan & Srimathy Mohan - 421-439 Gender and worker productivity issues associated with sport betting from an ethical perspective
by Amber A. Smith-Ditizio & Leslie Graham & David L. Nichols & Kerry S. Webb - 440-460 Decision-making improvement in petroleum rigs: a service assessment
by Cláudio Benevenuto De Campos Lima & Rodrigo Nunes Ferreira & Danilo Garbazza Vieira & José Francisco Tebaldi De Castro & Gilson Brito Alves Lima & Julio Cesar De Faria Alvim Wasserman - 461-481 Sourcing analytics for evaluating and selecting suppliers using DEA and AHP: a case of the aerospace company
by Seong-Jong Joo & Bradley C. Boehmke & Hokey Min & Ozden Bayazit - 482-503 Towards a new model of work passion
by Waed Ensour & Dia Zeglat & Hadeel Al-Maaitah - 504-527 Supply chain risk management and the role of project managers: a comparative analysis of US and Japanese firms
by Takashi Shimizu & Kihyun Park & Youngwon Park & Mark H. Haney - 528-556 Inventory model optimisation for a closed-loop retailer-manufacturer-supplier system with imperfect production, reworks and quality dependent return rate
by Anindya Rachma Dwicahyani & Eva Kholisoh & Cucuk Nur Rosyidi & Pringgo Widyo Laksono & Wakhid Ahmad Jauhari
2020, Volume 35, Issue 3
- 269-288 Socio-economic determinants of support and brand value perception: a survey of microfranchisees
by Mariângela Carli Santiago & Andrea Giovani Lanfranchi & Pedro Lucas De Resende Melo & Julio Araujo Carneiro-da-Cunha & Renato Telles - 289-306 Identification and ranking of factors affecting customer loyalty – a case study: Mehre-e-Eghtesad bank customers
by Ali Nazeri & Mohsen Ebrahimi & Rahman Soofifard - 307-320 Identification and empirical characterisation of flight arrival variation and the impact on departure punctuality
by Jenaro Nosedal-Sánchez & Miquel Angel Piera-Eroles & Diederik Lebbink - 321-338 Feedback mode preference and performance improvement with a handheld scanning device
by Elizabeth Copeland Beckham & Reuben F. Burch & Lesley Strawderman & Kari Babski-Reeves & Linkan Bian & Katherine King - 339-358 Modelling patient satisfaction in healthcare
by Sanjeev Bordoloi - 359-397 Indian public distribution system in a supply chain perspective: a critical review and the way forward
by Ajay Bohtan & K. Mathiyazhagan & Prem Vrat
2020, Volume 35, Issue 2
- 137-158 Healthcare relational coordination: a review on parameter selection for modified high performance work practices
by T. Kamatchi & P.L.K. Palaniappan - 159-171 Lean strategies to overcome low volume and high variety for enhanced delivery performance
by G.M. Ramachandran & S. Neelakrishnan - 172-188 Women's emotional intelligence and power structure in family (case study: school teachers of Khoy City)
by Seyed Hasan Hosseini & Yaser Sayadi & Mahdi Samimi & Ali Darikandeh - 189-206 Case study of SAP implementation in a corporation network plant
by Zach Bochek & David L. Olson - 207-222 Strategy for enhancing ferry service in Ceuta Port
by Iñigo L. Ansorena & César López-Ansorena - 223-247 E-banking service quality and customer satisfaction: an exploratory study on India
by Shivani Sardana & V.N. Bajpai - 248-267 Distribution of profit in a smart phone supply chain under isoelastic demand
by Pradipta Patra
2020, Volume 35, Issue 1
- 1-11 A neural networks model for green supplier selection
by Hansa Lysander Manohar & R. Ganesh Kumar - 12-35 Waste management by application of quality control tools in the manufacturing industry – a case study
by Jagdeep Singh & Harwinder Singh & Deepinder Singh & Vinod Kumar - 36-57 Carsharing customer demand forecasting using causal, time series and neural network methods: a case study
by Elnaz Moein & Anjali Awasthi - 58-77 Impact of consumer education and knowledge on purchase intentions within services industry: a study of symbiotic analysis in Mexico
by Rajagopal & Ananya Rajagopal - 78-99 Work life balance of women labours in Tannery Industry – a comparative empirical study
by S. Prithi & A. Vasumathi - 100-114 An effective model and algorithm for two-stage assembly flow shop problems
by Mina Mahabadpour & Bahman Naderi & Mohammad Mohammadi - 115-135 Modelling the drilling crew induced process disruption factors using an ISM – MICMAC approach
by Gowri Rajagopal & Raju Ramasamy
2019, Volume 34, Issue 4
- 421-446 Exploring consumer power triggers in retail and service settings
by Apiradee Wongkitrungrueng - 447-464 Organisational management through performance indicators
by Liane Mahlmann Kipper & Elpidio Oscar Benitez Nara & Julio Cesar Mairesse Siluk & Cristian Caurio & André Luiz Emmel Silva & Juliana Ipê Da Silva - 465-479 Towards the criteria for product-service system: new challenges and contributions
by Daniel Battaglia & Miriam Borchardt & Giancarlo Medeiros Pereira - 480-499 Sport industry service attributes, service experiences, relationship quality and behavioural intentions
by Wei-San Su & Chao-Chun Hsu & Wen-Hung Lia & Lan-Fang Chang & Cheng-Hung Huang - 500-535 Supply chain management in the services industry: a study from a middle-eastern country
by Arthur DeSouza & Abubaker Haddud - 536-553 The impact of knowledge management on firm performance: direct impact vs. the mediating impact of strategic human resource practices: an empirical case study
by Ali Rezaei & Reza Shirani
2019, Volume 34, Issue 3
- 279-305 The impact of modern information technology on customer satisfaction considering the mediating role of organisational health
by Naser Moghaddasi & Mojtaba Heidari - 306-322 Improvising the six row manually operated paddy seedling transplanter through value engineering
by M. Mohan & G. Sundararaj & S.R. Devadasan & R. Murugesh - 323-340 Application of fuzzy axiomatic design for prioritisation of sustainable manufacturing strategies for an automotive component manufacturing scenario
by R.M. Thirupathi & S. Vinodh & Priyanka Shinde - 341-360 Linkages of QMS and soft EMS: perceptions of operations managers as modelled by SEM
by Amjad Khalili & Md Yusof Ismail & A.N.M. Karim & Mohd Radzi Che Daud - 361-384 A conceptual framework for the assessment of sustainability indicators using IF-THEN rules approach: a case study
by K. Jayakrishna & S. Vinodh & K.E.K. Vimal - 385-404 Collaboration impact on social well-being for business sustainability: a case study of a Malaysian water treatment SME company
by H.M. Belal & Siti Norezam Othman & Mohamad Faizal Ahmad Zaidi & Kunio Shirahada - 405-420 Examining the service value chain of hypermarket retail brand value in Malaysia
by Hasliza Hassan & Muhammad Sabbir Rahman & Abu Bakar Sade
2019, Volume 34, Issue 2
- 141-158 Design of cellular manufacturing system for power press industry to reduce total travelling time by hybrid algorithm
by M. Shunmugasundaram & V. Anbumalar & P. Anand & P. Sivakumar & S. Nagarajan - 159-179 Classification of the critical success factors in sustainable supply chain management using interpretive structural modelling
by Marsa Ghafourian & Hadi Shirouyehzad - 180-196 Manufacturing excellence in the Indian automobile industry through sustainable lean manufacturing: a case study
by Naveen Kumar & Kaliyan Mathiyazhagan - 197-209 The impact of management social intelligence on socio-cultural advertising effectiveness (case study: socio-cultural advertising of Isfahan city)
by Seyed Fathollah Amiri Aghdaie & Hadi Teimouri & Seyed Hasan Hosseini - 210-227 Identifying and evaluating cognitive factors influencing the acceptance of mobile payment services
by Arash Shahin & Hamze Kazemi Mahyari - 228-240 Evaluation and improvement of service quality in information technology department of a detergent production company using the SERVQUAL approach
by Mohammad Javad Ershadi & Seyed Taghi Akhavan Niaki & Razieh Sadeghee - 241-258 Evaluation of improvement programmes in a job-shop context by simulation models
by Paolo Renna - 259-277 An empirical study on integrated manufacturing system practiced in Indian industries - a structural equation modelling approach
by K.P. Paranitharan & T. Ramesh Babu
2019, Volume 34, Issue 1
- 1-20 The impact of emotional intelligence on work life balance among the faculty members' performance in the private universities using multivariate analysis, Tamil Nadu, India - an empirical study
by A. Vasumathi & Mary T. Sagaya & Kameswara Rao Poranki - 21-32 Element-capacity difference algorithm for optimal bin packing
by Deep Shah & A. Aakash & R. Vimal Samsingh - 33-47 Multi-objective assembly line balancing problem under uncertainty using genetic algorithm
by Ferdous Sarwar - 48-64 A study on the supplier selection for outsourcing in Iran's railway
by Mohammad Mehdi Movahedi & Nima Saeidi & Mehdi Fathabadi - 65-80 The effect of the internet banking service quality on customer satisfaction (case study: Refah bank in Tehran)
by Ali Nazeri & Rahman Soofifard & Mohsen Ebrahimi & Ladan Babayof - 81-110 Electronic word-of-mouth in the mobile service sector: the role of service quality and customer emotional response
by Mohammed Alsaggaf & Kevin Lü & Xiaoying Li - 111-140 Inventory lot-size policies for deteriorating items with expiration dates, advance payments and shortages under trade credit
by R. Uthayakumar & S. Tharani
2019, Volume 33, Issue 4
- 423-441 Do IT integration and decision-making integration influence service operation performance? Empirical evidence from electrical and electronics distribution firms
by Cheng Ling Tan & Wei Lip Tan & Sook Fern Yeo - 442-467 Green supply chain performance evaluation model for automotive manufacturing industries by using eco-balanced scorecard
by S. Amaladhasan & P. Parthiban & R. Dhanalakshmi - 468-493 An efficient supplier selection model for hospital pharmacy through fuzzy AHP and fuzzy TOPSIS
by P. Manivel & Rajesh Ranganathan - 494-511 A multi-objective genetic algorithm to solve a single machine scheduling problem with setup-times
by Youssef Harrath & Amine Mahjoub & Jihene Kaabi - 512-528 An empirical study of the performance of Canadian-owned chains of retail stores
by Pawoumodom M. Takouda & Mohamed Dia - 529-544 A hyper-heuristic framework for solving the delivery problem with time windows
by Hiba Yahyaoui & Saoussen Krichen & Abdelkader Dekdouk - 545-562 Business process reengineering impact on SMEs operations: evidences from GCC region
by Waleed A. Aziz
2019, Volume 33, Issue 3
- 287-310 An optimal policy for three-tier supply chain for processing an agricultural product with a stochastic demand
by S.M. Shahidul Islam & Mohammad Abdul Hoque - 311-330 Leader member exchange leading service employee desired job outcomes and performance: an Indian evidence
by Mushtaq A. Siddiqi & Manvinder Singh Tandon & Owais Ahmed - 331-350 Automated banks' service quality in developing economy: empirical evidences from India
by Mohd Sadiq & Mohd Adil & Mohammed Naved Khan - 351-368 Maximising manufacturer's profit in a dual-channel supply chain with disruption risk
by Chieh Lee & Xun Xu & Chia-Chi Hsu - 369-394 A checklist for readiness evaluation of participants area of AACSB standards
by Goutam Kumar Kundu & Jyoti Prakas Majumdar - 395-419 The impact of service quality in postal services: the mediating role of self-service technology
by Salmi Mohd Isa & Shaian Kiumarsi
2019, Volume 33, Issue 2
- 135-158 Application of value stream mapping for cycle time reduction in production of link and roller assembly
by Vijay Kumar Manupati & Chaitanya Gangal & M.L.R. Varela & Mohammadsadegh Mobin - 159-186 Drivers of supply chain transparency and its effects on performance measures in the automotive industry: case of a developing country
by Waqar Ahmed & Mohammad Omar - 187-207 Emigrants' motivation business model for intention to participate in the Malaysia My Second Home program
by K. Jayaraman & Shin Yuin Khu & Shaian Kiumarsi - 208-238 Customers' perceptions and reactions in waiting lines: lessons from a contact service environment in a developing economy
by Alexander Appiah & Cosmos Benjamin Osei - 239-261 Application of multi-grade fuzzy and ANFIS approaches for performance analysis of Lean Six Sigma system with sustainable considerations
by R. Ben Ruben & S. Vinodh & P. Asokan - 262-285 Selling relationship quality to increase salesperson performance in the pharmacy industry
by Ida Bagus Nyoman Udayana & Naili Farida & Elia Ardyan
2019, Volume 33, Issue 1
- 1-25 Mergers and acquisitions strategic fit in Middle Eastern banking: an NDEA approach
by Peter Wanke & Md. Abul Kalam Azad & Henrique Correa - 26-48 Taxonomies of airline scheduling strategies: cross-regional worldwide analysis
by Saleh Fahed Saleh Alkhatib & Yazan Khalid Abed-Allah Migdadi - 49-68 An integrated conceptual model for achieving global quality service in healthcare establishments
by D. Gopi & A. Pal Pandi & P.V. Rajendra Sethupathi & K.P. Paranitharan & D. Jeyathilagar - 69-86 Reducing rejections using Six Sigma: a case from Indian automobile component manufacturing industry
by Mohit Kaushik & Gaurav Chauhan & K. Mathiyazhagan & Ravindra Ojha & Mayank Kumar - 87-112 A comparative study of the determinants of business and leisure travellers' satisfaction and dissatisfaction
by Xun Xu & Yibai Li & Allan Cheng Chieh Lu - 113-133 Pre and post implementation of integrated health system: a case study of leading gulf country
by Habib Ullah Khan & Diaa Eldin ELSaied
2019, Volume 32, Issue 4
- 405-430 Digitisation of traditional product using computer aided design technology: a case study on desiccant compressed air dryer
by D.T. Sunil & S.R. Devadasan & M. Vinod & K.S. Natarajan - 431-449 A pay-what-you-want pricing model for restaurants
by Vinaysingh Chawan - 450-467 Hybridising plant propagation and local search for uncapacitated exam scheduling problems
by Meryem Cheraitia & Salim Haddadi & Abdellah Salhi - 468-506 Predictive maintenance strategy to increase the availability of positive displacement pumps: a case study based in Ekurhuleni base metals in South Africa
by Surajit Bag & Lawrence Kau & Arie Wessels & Jan-Harm Pretorius - 507-521 Analysing the interactions of operational issues in sustainable supply chain: a framework
by Pawan Kumar & Darshan Kumar & Mahesh Chand - 522-538 Justification of technology innovation implementation in Indian MSMEs using AHP
by Davinder Singh & J.S. Khamba & Tarun Nanda
2019, Volume 32, Issue 3
- 269-284 An EOQ model for deteriorating items with partial backlogging and financial considerations
by M. Ghandehari & M. Dezhtaherian - 285-306 Literature review on lean healthcare implementation: assessment methods and practices
by Byanca Pinheiro Augusto & Guilherme Luz Tortorella - 307-326 An integrated approach for performance evaluation of suppliers in manufacturing industries
by H. Abdul Zubar & M.M. Ravikumar & P. Parthiban - 327-338 Green supplier selection problem using TOPSIS extended by D numbers in tractor manufacturing industry
by Amin Mohammadi & Soroush Avakh Darestani - 339-361 The facilitating dynamic of customer-employee satisfaction: contributions from the person-centred approach to service encounters
by Andrés Chinchilla & César J. Sepúlveda & Sergio Madero - 362-386 Causes of reluctance of Indian manufacturing SMEs in adopting total quality management
by Jyoti Prakas Majumdar & Goutam Kumar Kundu & B. Murali Manohar - 387-404 Agility in healthcare services: a systematic literature exploration
by Rojalin Patri & M. Suresh
2019, Volume 32, Issue 2
- 131-157 Framing transformation dynamics towards service-orientation: alternative trajectories of B2B relations
by Inka Lappalainen & Tiina Valjakka & Toni Ahonen & Maaria Nuutinen - 158-172 Multi-machine flow shop scheduling problems with rejection using genetic algorithm
by Mohammadreza Dabiri & Soroush Avakh Darestani & Bahman Naderi