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Doing Business with Strangers: Reputation in Online Service Marketplaces

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Cited by:

  1. Gérard P. Cachon & Kaitlin M. Daniels & Ruben Lobel, 2017. "The Role of Surge Pricing on a Service Platform with Self-Scheduling Capacity," Manufacturing & Service Operations Management, INFORMS, vol. 19(3), pages 368-384, July.
  2. Sulin Ba & Yuan Jin & Xinxin Li & Xianghua Lu, 2020. "One Size Fits All? The Differential Impact of Online Reviews and Coupons," Production and Operations Management, Production and Operations Management Society, vol. 29(10), pages 2403-2424, October.
  3. Apostolos Filippas & John J. Horton & Richard J. Zeckhauser, 2020. "Owning, Using, and Renting: Some Simple Economics of the “Sharing Economy”," Management Science, INFORMS, vol. 66(9), pages 4152-4172, September.
  4. Gordon Burtch & Edward McFowland III & Mochen Yang & Gediminas Adomavicius, 2023. "EnsembleIV: Creating Instrumental Variables from Ensemble Learners for Robust Statistical Inference," Papers 2303.02820, arXiv.org.
  5. Taeuscher, Karl, 2019. "Reputation and new venture performance in online markets: The moderating role of market crowding," Journal of Business Venturing, Elsevier, vol. 34(6).
  6. Yili Hong & Chong (Alex) Wang & Paul A. Pavlou, 2016. "Comparing Open and Sealed Bid Auctions: Evidence from Online Labor Markets," Information Systems Research, INFORMS, vol. 27(1), pages 49-69, March.
  7. Apostolos Filippas & John Horton & Joseph M. Golden, 2017. "Reputation in the Long-Run," CESifo Working Paper Series 6750, CESifo.
  8. Moritz T. Bruckner & Dennis M. Steininger & Jason Bennett Thatcher & Daniel J. Veit, 2023. "The effect of lockup and persuasion on online investment decisions: An experimental study in ICOs," Electronic Markets, Springer;IIM University of St. Gallen, vol. 33(1), pages 1-25, December.
  9. Ruomeng Cui & Jun Li & Dennis J. Zhang, 2020. "Reducing Discrimination with Reviews in the Sharing Economy: Evidence from Field Experiments on Airbnb," Management Science, INFORMS, vol. 66(3), pages 1071-1094, March.
  10. Gordon Burtch & Yili Hong & Senthil Kumar, 2021. "When Does Dispute Resolution Substitute for a Reputation System? Empirical Evidence from a Service Procurement Platform," Production and Operations Management, Production and Operations Management Society, vol. 30(6), pages 1565-1582, June.
  11. Lu Huang & Xiang Chen & Yi Zhang & Changtian Wang & Xiaoli Cao & Jiarun Liu, 2022. "Identification of topic evolution: network analytics with piecewise linear representation and word embedding," Scientometrics, Springer;Akadémiai Kiadó, vol. 127(9), pages 5353-5383, September.
  12. Mochen Yang & Edward McFowland & Gordon Burtch & Gediminas Adomavicius, 2022. "Achieving Reliable Causal Inference with Data-Mined Variables: A Random Forest Approach to the Measurement Error Problem," INFORMS Joural on Data Science, INFORMS, vol. 1(2), pages 138-155, October.
  13. Li, Zhipeng & Zhou, Xiaoyu & Huang, Shoujun, 2021. "Managing skill certification in online outsourcing platforms: A perspective of buyer-determined reverse auctions," International Journal of Production Economics, Elsevier, vol. 238(C).
  14. Alan Benson & Aaron Sojourner & Akhmed Umyarov, 2020. "Can Reputation Discipline the Gig Economy? Experimental Evidence from an Online Labor Market," Management Science, INFORMS, vol. 66(5), pages 1802-1825, May.
  15. Meijian Yang & Enjun Xia & Yang Yang, 2023. "Deterring Sellers’ Cheap Talk Actions via Online Rating Schemes," Mathematics, MDPI, vol. 11(6), pages 1-16, March.
  16. Terry A. Taylor, 2018. "On-Demand Service Platforms," Manufacturing & Service Operations Management, INFORMS, vol. 20(4), pages 704-720, October.
  17. T. Tony Ke & Yuting Zhu, 2021. "Cheap Talk on Freelance Platforms," Management Science, INFORMS, vol. 67(9), pages 5901-5920, September.
  18. Jing Wang & Panagiotis G. Ipeirotis & Foster Provost, 2017. "Cost-Effective Quality Assurance in Crowd Labeling," Information Systems Research, INFORMS, vol. 28(1), pages 137-158, March.
  19. Yili Hong & Paul A. Pavlou, 2017. "On Buyer Selection of Service Providers in Online Outsourcing Platforms for IT Services," Information Systems Research, INFORMS, vol. 28(3), pages 547-562, September.
  20. Mengke Qiao & Ke-Wei Huang, 2021. "Correcting Misclassification Bias in Regression Models with Variables Generated via Data Mining," Information Systems Research, INFORMS, vol. 32(2), pages 462-480, June.
  21. Irfan Kanat & Yili Hong & T. S. Raghu, 2018. "Surviving in Global Online Labor Markets for IT Services: A Geo-Economic Analysis," Information Systems Research, INFORMS, vol. 29(4), pages 893-909, December.
  22. Ni Huang & Gordon Burtch & Yili Hong & Paul A. Pavlou, 2020. "Unemployment and Worker Participation in the Gig Economy: Evidence from an Online Labor Market," Information Systems Research, INFORMS, vol. 31(2), pages 431-448, June.
  23. Arvind K. Tripathi & Young-Jin Lee & Amit Basu, 2022. "Analyzing the Impact of Public Buyer–Seller Engagement During Online Auctions," Information Systems Research, INFORMS, vol. 33(4), pages 1264-1286, December.
  24. Dominik Gutt & Jürgen Neumann & Steffen Zimmermann & Dennis Kundisch & Jianqing Chen, 2018. "Design of Review Systems - A Strategic Instrument to shape Online Review Behavior and Economic Outcomes," Working Papers Dissertations 42, Paderborn University, Faculty of Business Administration and Economics.
  25. Jiaru Bai & Kut C. So & Christopher S. Tang & Xiqun (Michael) Chen & Hai Wang, 2019. "Coordinating Supply and Demand on an On-Demand Service Platform with Impatient Customers," Manufacturing & Service Operations Management, INFORMS, vol. 21(3), pages 556-570, July.
  26. Yuting Chen & Rong Zhang & Bin Liu, 2021. "Fixed, flexible, and dynamics pricing decisions of Airbnb mode with social learning," Tourism Economics, , vol. 27(5), pages 893-914, August.
  27. Tedi Skiti & Xueming Luo & Zhijie Lin, 2022. "When More is Less: Quality and Variety Trade‐off in Sharing Economy Platforms," Journal of Management Studies, Wiley Blackwell, vol. 59(7), pages 1817-1838, November.
  28. Yu, Jianjun & Fang, Yanli & Zhong, Yuanguang & Zhang, Xiong & Zhang, Ruijie, 2022. "Pricing and quality strategies for an on-demand housekeeping platform with customer-intensive services," Transportation Research Part E: Logistics and Transportation Review, Elsevier, vol. 164(C).
  29. Choi, Tsan-Ming & He, Yanyan, 2019. "Peer-to-peer collaborative consumption for fashion products in the sharing economy: Platform operations," Transportation Research Part E: Logistics and Transportation Review, Elsevier, vol. 126(C), pages 49-65.
  30. Lin, Meiyan & Ma, Lijun & Ying, Chengshuo, 2021. "Matching daily home health-care demands with supply in service-sharing platforms," Transportation Research Part E: Logistics and Transportation Review, Elsevier, vol. 145(C).
  31. Grace Gu & Feng Zhu, 2021. "Trust and Disintermediation: Evidence from an Online Freelance Marketplace," Management Science, INFORMS, vol. 67(2), pages 794-807, February.
  32. Chen Liang & Yili Hong & Pei-Yu Chen & Benjamin B. M. Shao, 2022. "The Screening Role of Design Parameters for Service Procurement Auctions in Online Service Outsourcing Platforms," Information Systems Research, INFORMS, vol. 33(4), pages 1324-1343, December.
  33. Jorge Mejia & Shawn Mankad & Anandasivam Gopal, 2019. "A for Effort? Using the Crowd to Identify Moral Hazard in New York City Restaurant Hygiene Inspections," Information Systems Research, INFORMS, vol. 30(4), pages 1363-1386, December.
  34. Fabrizio Ciotti & Lars Hornuf & Eliza Stenzhorn, 2021. "Lock-In Effects in Online Labor Markets," CESifo Working Paper Series 9379, CESifo.
  35. Daniel L. Chen & John J. Horton, 2016. "Research Note—Are Online Labor Markets Spot Markets for Tasks? A Field Experiment on the Behavioral Response to Wage Cuts," Information Systems Research, INFORMS, vol. 27(2), pages 403-423, June.
  36. Apostolos Filippas & John J. Horton & Joseph M. Golden, 2019. "Reputation Inflation," NBER Working Papers 25857, National Bureau of Economic Research, Inc.
  37. Chris Forman & John Leslie King & Kalle Lyytinen, 2014. "Special Section Introduction—Information, Technology, and the Changing Nature of Work," Information Systems Research, INFORMS, vol. 25(4), pages 789-795, December.
  38. Valentin M. Antohi & Monica L. Zlati & Riana I. Radu & Cristina G. Cosmulese & Marian Socoliuc, 2021. "Viability of liberal professions' economic effectiveness in the context of the new fiscal changes in Romania," International Journal of Finance & Economics, John Wiley & Sons, Ltd., vol. 26(1), pages 1236-1255, January.
  39. Zhan, Yuanzhu & Tan, Kim Hua, 2020. "An analytic infrastructure for harvesting big data to enhance supply chain performance," European Journal of Operational Research, Elsevier, vol. 281(3), pages 559-574.
  40. Gérard P. Cachon & Karan Girotra & Serguei Netessine, 2020. "Interesting, Important, and Impactful Operations Management," Manufacturing & Service Operations Management, INFORMS, vol. 22(1), pages 214-222, January.
  41. Zhijuan Hong & Ruhai Wu & Yan Sun & Kunxiang Dong, 2020. "Buyer preferences for auction pricing rules in online outsourcing markets: fixed price vs. open price," Electronic Markets, Springer;IIM University of St. Gallen, vol. 30(1), pages 163-179, March.
  42. Jiaying Deng & Hossein Ghasemkhani & Yong Tan & Arvind K Tripathi, 2023. "Actions speak louder than words: Imputing users’ reputation from transaction history," Production and Operations Management, Production and Operations Management Society, vol. 32(4), pages 1096-1111, April.
  43. Herrmann, Andrea M. & Zaal, Petra M. & Chappin, Maryse M.H. & Schemmann, Brita & Lühmann, Amelie, 2023. "“We don't need no (higher) education” - How the gig economy challenges the education-income paradigm," Technological Forecasting and Social Change, Elsevier, vol. 186(PA).
  44. Stenzel, André & Wolf, Christoph, 2016. "Consumer Rating Dynamics," VfS Annual Conference 2016 (Augsburg): Demographic Change 145694, Verein für Socialpolitik / German Economic Association.
  45. Koutroumpis, Pantelis & Leiponen, Aija & Thomas, Llewellyn D W, 2017. "The (Unfulfilled) Potential of Data Marketplaces," ETLA Working Papers 53, The Research Institute of the Finnish Economy.
  46. Marios Kokkodis & Sam Ransbotham, 2023. "Learning to Successfully Hire in Online Labor Markets," Management Science, INFORMS, vol. 69(3), pages 1597-1614, March.
  47. Kazakova, E. & Sandomirskaia, M. & Suvorov, A. & Khazhgerieva, A. & Shavshin, R., 2023. "Platforms, online labor markets, and crowdsourcing. Part 1. Traditional online labor market," Journal of the New Economic Association, New Economic Association, vol. 60(3), pages 120-148.
  48. Gediminas Adomavicius & Alok Gupta & Mochen Yang, 2022. "Bidder Support in Multi-item Multi-unit Continuous Combinatorial Auctions: A Unifying Theoretical Framework," Information Systems Research, INFORMS, vol. 33(4), pages 1174-1195, December.
  49. Marios Kokkodis, 2021. "Dynamic, Multidimensional, and Skillset-Specific Reputation Systems for Online Work," Information Systems Research, INFORMS, vol. 32(3), pages 688-712, September.
  50. Marios Kokkodis, 2023. "Adjusting Skillset Cohesion in Online Labor Markets: Reputation Gains and Opportunity Losses," Information Systems Research, INFORMS, vol. 34(3), pages 1245-1258, September.
  51. Chen, Daniel L. & Horton, John J., 2016. "Are Online Labor Markets Spot Markets for Tasks?: A Field Experiment on the Behavioral Response to Wage Cuts," IAST Working Papers 16-37, Institute for Advanced Study in Toulouse (IAST).
  52. Yili Hong & Jing Peng & Gordon Burtch & Ni Huang, 2021. "Just DM Me (Politely): Direct Messaging, Politeness, and Hiring Outcomes in Online Labor Markets," Information Systems Research, INFORMS, vol. 32(3), pages 786-800, September.
  53. Marios Kokkodis & Panagiotis G. Ipeirotis, 2021. "Demand-Aware Career Path Recommendations: A Reinforcement Learning Approach," Management Science, INFORMS, vol. 67(7), pages 4362-4383, July.
  54. Panos Constantinides & Ola Henfridsson & Geoffrey G. Parker, 2018. "Introduction—Platforms and Infrastructures in the Digital Age," Information Systems Research, INFORMS, vol. 29(2), pages 381-400, June.
  55. Chen Liang & Yili Hong & Bin Gu, 2016. "Effects of IT-enabled Monitoring on Labor Contracting in Online Platforms: Evidence from a Natural Experiment," Working Papers 16-01, NET Institute.
  56. Jun Li & Serguei Netessine, 2020. "Higher Market Thickness Reduces Matching Rate in Online Platforms: Evidence from a Quasiexperiment," Management Science, INFORMS, vol. 66(1), pages 271-289, January.
  57. Emaad Manzoor & George H. Chen & Dokyun Lee & Michael D. Smith, 2020. "Influence via Ethos: On the Persuasive Power of Reputation in Deliberation Online," Papers 2006.00707, arXiv.org.
  58. Foster, Joshua, 2022. "How rating mechanisms shape user search, quality inference and engagement in online platforms: Experimental evidence," Journal of Business Research, Elsevier, vol. 142(C), pages 791-807.
  59. Mochen Yang & Gediminas Adomavicius & Gordon Burtch & Yuqing Rena, 2018. "Mind the Gap: Accounting for Measurement Error and Misclassification in Variables Generated via Data Mining," Information Systems Research, INFORMS, vol. 29(1), pages 4-24, March.
  60. Zaggl, Michael A., 2017. "Manipulation of explicit reputation in innovation and knowledge exchange communities: The example of referencing in science," Research Policy, Elsevier, vol. 46(5), pages 970-983.
  61. Karl Taeuscher, 2019. "Uncertainty kills the long tail: demand concentration in peer-to-peer marketplaces," Electronic Markets, Springer;IIM University of St. Gallen, vol. 29(4), pages 649-660, December.
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