IDEAS home Printed from https://ideas.repec.org/p/zbw/itse23/277999.html
   My bibliography  Save this paper

How can chatbots effectively comfort humans? Exploring the interaction of emoji and identity cues for perceived emotional support

Author

Listed:
  • Liu, Yu-li
  • Song, Chuling
  • Huang, Dongpeng
  • Liu, Sunny Xun
  • Li, Zhuoyang
  • Hu, Bo

Abstract

No abstract is available for this item.

Suggested Citation

  • Liu, Yu-li & Song, Chuling & Huang, Dongpeng & Liu, Sunny Xun & Li, Zhuoyang & Hu, Bo, 2023. "How can chatbots effectively comfort humans? Exploring the interaction of emoji and identity cues for perceived emotional support," 32nd European Regional ITS Conference, Madrid 2023: Realising the digital decade in the European Union – Easier said than done? 277999, International Telecommunications Society (ITS).
    • Handle: RePEc:zbw:itse23:277999
    as

    Download full text from publisher

    To our knowledge, this item is not available for download. To find whether it is available, there are three options:
    1. Check below whether another version of this item is available online.
    2. Check on the provider's web page whether it is in fact available.
    3. Perform a search for a similarly titled item that would be available.

    References listed on IDEAS

    as
    1. Stephan Diederich & Alfred Benedikt Brendel & Lutz M. Kolbe, 2020. "Designing Anthropomorphic Enterprise Conversational Agents," Business & Information Systems Engineering: The International Journal of WIRTSCHAFTSINFORMATIK, Springer;Gesellschaft für Informatik e.V. (GI), vol. 62(3), pages 193-209, June.
    Full references (including those not matched with items on IDEAS)

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Tim Kollmer & Andreas Eckhardt, 2023. "Dark Patterns," Business & Information Systems Engineering: The International Journal of WIRTSCHAFTSINFORMATIK, Springer;Gesellschaft für Informatik e.V. (GI), vol. 65(2), pages 201-208, April.
    2. Justina Sidlauskiene & Yannick Joye & Vilte Auruskeviciene, 2023. "AI-based chatbots in conversational commerce and their effects on product and price perceptions," Electronic Markets, Springer;IIM University of St. Gallen, vol. 33(1), pages 1-21, December.
    3. Tom Lewandowski & Emir Kučević & Stephan Leible & Mathis Poser & Tilo Böhmann, 2023. "Enhancing conversational agents for successful operation: A multi-perspective evaluation approach for continuous improvement," Electronic Markets, Springer;IIM University of St. Gallen, vol. 33(1), pages 1-20, December.
    4. Ulrich Gnewuch & Stefan Morana & Marc T. P. Adam & Alexander Maedche, 2022. "Opposing Effects of Response Time in Human–Chatbot Interaction," Business & Information Systems Engineering: The International Journal of WIRTSCHAFTSINFORMATIK, Springer;Gesellschaft für Informatik e.V. (GI), vol. 64(6), pages 773-791, December.
    5. Thuy Duong Oesterreich & Eduard Anton & Julian Schuir & Alexander Brehm & Frank Teuteberg, 2023. "How can I help you? Design principles for task-oriented speech dialog systems in customer service," Information Systems and e-Business Management, Springer, vol. 21(1), pages 37-79, March.
    6. Tobias Wulfert, 2023. "Boundary resource management in innovation ecosystems: The case of e-commerce," Electronic Markets, Springer;IIM University of St. Gallen, vol. 33(1), pages 1-27, December.
    7. Zogaj, Adnan & Mähner, Philipp M. & Yang, Linyu & Tscheulin, Dieter K., 2023. "It’s a Match! The effects of chatbot anthropomorphization and chatbot gender on consumer behavior," Journal of Business Research, Elsevier, vol. 155(PA).
    8. Stefan Morana & Jella Pfeiffer & Marc T. P. Adam, 2020. "User Assistance for Intelligent Systems," Business & Information Systems Engineering: The International Journal of WIRTSCHAFTSINFORMATIK, Springer;Gesellschaft für Informatik e.V. (GI), vol. 62(3), pages 189-192, June.
    9. Stefan Stieglitz & Milad Mirbabaie & Nicholas R. J. Möllmann & Jannik Rzyski, 2022. "Collaborating with Virtual Assistants in Organizations: Analyzing Social Loafing Tendencies and Responsibility Attribution," Information Systems Frontiers, Springer, vol. 24(3), pages 745-770, June.
    10. Milad Mirbabaie & Stefan Stieglitz & Felix Brünker & Lennart Hofeditz & Björn Ross & Nicholas R. J. Frick, 2021. "Understanding Collaboration with Virtual Assistants – The Role of Social Identity and the Extended Self," Business & Information Systems Engineering: The International Journal of WIRTSCHAFTSINFORMATIK, Springer;Gesellschaft für Informatik e.V. (GI), vol. 63(1), pages 21-37, February.
    11. Severin Weiler & Christian Matt & Thomas Hess, 2022. "Immunizing with information – Inoculation messages against conversational agents’ response failures," Electronic Markets, Springer;IIM University of St. Gallen, vol. 32(1), pages 239-258, March.
    12. Ulrich Gnewuch & Marcel Ruoff & Christian Peukert & Alexander Maedche, 2022. "Multiexperience," Business & Information Systems Engineering: The International Journal of WIRTSCHAFTSINFORMATIK, Springer;Gesellschaft für Informatik e.V. (GI), vol. 64(6), pages 813-823, December.
    13. Aliya Tastemirova & Johannes Schneider & Leona Chandra Kruse & Simon Heinzle & Jan vom Brocke, 2022. "Microexpressions in digital humans: perceived affect, sincerity, and trustworthiness," Electronic Markets, Springer;IIM University of St. Gallen, vol. 32(3), pages 1603-1620, September.
    14. Song, Mengmeng & Xing, Xinyu & Duan, Yucong & Cohen, Jason & Mou, Jian, 2022. "Will artificial intelligence replace human customer service? The impact of communication quality and privacy risks on adoption intention," Journal of Retailing and Consumer Services, Elsevier, vol. 66(C).

    More about this item

    Keywords

    identity cues; social presence; CASA paradigm; emojis; chatbots; emotional support;
    All these keywords.

    NEP fields

    This paper has been announced in the following NEP Reports:

    Statistics

    Access and download statistics

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:zbw:itse23:277999. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: ZBW - Leibniz Information Centre for Economics (email available below). General contact details of provider: http://www.itseurope.org/ .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.