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The service-productivity learning cockpit: A business intelligence tool for service enterprises

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  • Walther, Sebastian
  • Phadke, Gaurang
  • Eymann, Torsten

Abstract

The paper describes the development of an agent-based simulation tool for hospital managers to manage their productivity of services, especially in the context of supporting services like patient transport logistics. The learning cockpit allows hospital managers to see how the change of inputs changes the overall perceived customer values of all stakeholders and therefore to get a visualization of the impacts their decisions cause. The paper introduces the general research domain service-productivity, followed by a description of the development steps of artefact creation. The learning cockpit is part of a research project called BELOUGA, which is funded by the German government.

Suggested Citation

  • Walther, Sebastian & Phadke, Gaurang & Eymann, Torsten, 2012. "The service-productivity learning cockpit: A business intelligence tool for service enterprises," Bayreuth Reports on Information Systems Management 53, University of Bayreuth, Chair of Information Systems Management.
    • Handle: RePEc:zbw:bayism:53
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    References listed on IDEAS

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    1. Viswanath Venkatesh & Fred D. Davis, 2000. "A Theoretical Extension of the Technology Acceptance Model: Four Longitudinal Field Studies," Management Science, INFORMS, vol. 46(2), pages 186-204, February.
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