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The Matrix of Change: A Tool for Business Process Reengineering

Author

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  • Erik Brynjolfsson
  • Amy Austin Renshaw
  • Marshall van Alstyne

Abstract

Business process reengineering efforts suffer from low success rates, due in part to a lack of tools for managing the change process. The Matrix of Change can help managers identify critical interactions among processes. In particular, this tool helps managers deal with issues such as how quickly change should proceed, the order in which changes should take place, whether to start at a new site, and whether the proposed systems are stable and coherent. When applied at a medical products manufacturer, the Matrix of Change provided unique and useful guidelines for change management.

Suggested Citation

  • Erik Brynjolfsson & Amy Austin Renshaw & Marshall van Alstyne, 1996. "The Matrix of Change: A Tool for Business Process Reengineering," Working Paper Series 189, MIT Center for Coordination Science.
    • Handle: RePEc:wop:mitccs:189
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    File URL: http://ccs.mit.edu/papers/CCSWP189/CCSWP189.html
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    Cited by:

    1. Takahito Kanamori & Kazuyuki Motohashi, 2006. "Centralization or Decentralization of Decision Rights? Impact on IT Performance of Firms," Discussion papers 06032, Research Institute of Economy, Trade and Industry (RIETI).
    2. Anitesh Barua & Deepa Mani, 2018. "Reexamining the Market Value of Information Technology Events," Information Systems Research, INFORMS, vol. 29(1), pages 225-240, March.
    3. Andrew Atkeson & Patrick J. Kehoe, 2007. "Modeling the Transition to a New Economy: Lessons from Two Technological Revolutions," American Economic Review, American Economic Association, vol. 97(1), pages 64-88, March.

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