Why Do We Look Bad? A Consumer Perspective of Un/Ethical Corporate Behavior
AbstractThis research provides a much needed consumer perspective of corporate ethics. Based on twenty consumer interviews, the study conceptualizes potential sources of ‘consumer perceived ethicality (CPE) of a company/brand by investigating consumers’ ethical perceptions of business behavior. The developed taxonomy delineates six domains and sub-domains of CPE origin, relating to the impact corporate behavior has on: (1) consumers, (2) employees, (3) the environment, (4) the overseas community, (5) the local economy and community, and (6) the business community. The findings underscore that the consumer and company perspective on corporate ethics may differ. More importantly, the results highlight that dimensions of consumer perception of a company/brand’s ethics are far more diverse than previously assumed in the literature.
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Bibliographic InfoPaper provided by ULB -- Universite Libre de Bruxelles in its series Working Papers CEB with number 09-021.RS.
Length: 11 p.
Date of creation: 2009
Date of revision:
Publication status: Published by:
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Consumer Perceived Ethicality (CPE); Corporate Ethics; Corporate Social Responsibility (CSR); Brand perceptions; Qualitative Research; Ethical consumption.;
Find related papers by JEL classification:
- M39 - Business Administration and Business Economics; Marketing; Accounting - - Marketing and Advertising - - - Other
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