What Comes First In Ict Transformations?

We live in the age of technology. This technology and information era emerged in the early 1970s and is growing exponentially ever since. In this context, we are no strangers to the slogan: Technology that will change your life. Or even better: Technology that will change the world! But does technology and information really have the power to trigger this desired, beneficial change in our lives? Did our lives and the societies that we live in, notably improved during the last decades, as a result of technological advancements? Or, even more important: can technological innovation be considered a driver of behavioral and organizational change? Many organizations nowadays rely on ITC transformations to create a shift towards a culture of performance and to repeal the counter-productive, obsolete behaviors which constantly hamper and undermine progress. The purpose of this paper is to investigate if ITC innovations really have the potential of changing people’s behaviors, to support organizational development, or conversely, if behavioral and cultural change should be prerequisites for successful implementation of ITC transformations in modern organizations. We will explore this topic through analysis of change management methodologies and literature review, identifying examples of recent, large-scale ITC transformations and their associated success criteria.