IDEAS home Printed from https://ideas.repec.org/p/pra/mprapa/90650.html
   My bibliography  Save this paper

Pengaruh Komunikasi Dan Kualitas Pelayanan Terhadap Kinerja Perawat Di Rumah Sakit Bhayangkara Palembang
[The Effect of Communication and Service Quality on Nurse's Performance at Bhayangkara Hospital Palembang]

Author

Listed:
  • Hadiwijaya, Hendra

Abstract

This study aims to determine and analyze the influence of communication and service quality on the performance of nurses at Bhayangkara Hospital Palembang. Sample of research is nurse of Bhayangkara Palembang Hospital counted 110 respondents by using purposive sampling method. The analysis of this research using Structural Equation Modeling (SEM), which is operated through Lisrel Program. The results showed that Communication Variables and Service Quality have a positive and significant impact on the Performance of Nurse Hospital Bhayangkara Palembang. Communication Variables more dominant influence on the Performance of Nurse Hospital Bhayangkara Palembang in comparison of service quality variable.

Suggested Citation

  • Hadiwijaya, Hendra, 2018. "Pengaruh Komunikasi Dan Kualitas Pelayanan Terhadap Kinerja Perawat Di Rumah Sakit Bhayangkara Palembang [The Effect of Communication and Service Quality on Nurse's Performance at Bhayangkara Hospi," MPRA Paper 90650, University Library of Munich, Germany, revised 17 Jun 2018.
    • Handle: RePEc:pra:mprapa:90650
    as

    Download full text from publisher

    File URL: https://mpra.ub.uni-muenchen.de/90650/1/MPRA_paper_90650.pdf
    File Function: original version
    Download Restriction: no
    ---><---

    References listed on IDEAS

    as
    1. Hadiwijaya, Hendra, 2011. "Persepsi Siswa Terhadap Pelayanan Jasa Pendidikan Pada Lembaga Pendidikan El Rahma Palembang [Student Perception On Education Services Services In Educational Agency El Rahma Palembang]," MPRA Paper 81588, University Library of Munich, Germany.
    2. -, Marismiati & Hadiwijaya, Hendra, 2013. "Pengaruh Kualitas Pelayanan Terhadap Kepuasan Pelanggan Jasa Brt Transmusi Palembang [Effect Of Service Quality On Customer Satisfaction Service Brt Transmusi Palembang]," MPRA Paper 81617, University Library of Munich, Germany.
    3. Hadiwijaya, Hendra, 2013. "Pengaruh Gaya Kepemimpinan Dan Motivasi Terhadap Kinerja Karyawan Pada Unit Usaha Pengembangan Dan Lingkungan Pt. Perkebunan Mitra Ogan Baturaja [Effect Of Styles Of Leadership And Motivation To Em," MPRA Paper 81483, University Library of Munich, Germany.
    Full references (including those not matched with items on IDEAS)

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Hanafi, Agustina & Hadiwijaya, Hendra, 2017. "Pengaruh Transformational Leadership Dan Quality Of Work Life Terhadap Interpersonal Communication Implikasinya Pada Performance Karyawan [The Effect Of Transformational Leadership And Quality Of W," MPRA Paper 90976, University Library of Munich, Germany, revised Nov 2017.

    More about this item

    Keywords

    Communication; Service quality; Performance;
    All these keywords.

    JEL classification:

    • H1 - Public Economics - - Structure and Scope of Government
    • M1 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Business Administration
    • M11 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Business Administration - - - Production Management
    • M12 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Business Administration - - - Personnel Management; Executives; Executive Compensation

    Statistics

    Access and download statistics

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:pra:mprapa:90650. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Joachim Winter (email available below). General contact details of provider: https://edirc.repec.org/data/vfmunde.html .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.