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Assessing Human And Technological Dimensions In Virtual Team’S Operational Competences

Author

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  • Sampaio, José
  • Moniz, António

Abstract

Cognitive task automation may lead to over trust, complacency and loss of the necessary work environment situation awareness. This is a major constraint in complex work organizations teamwork, ending up into an operational gap, between system developments and its understanding and usability, by operators. This document presents a summary of the main results of author’s research on operational decision processes and occupational competences, applied to the air traffic control operational reality. Introducing a human/technological complementary approach to virtual team’s conceptualisation, the results show there is a dimension to be followed in human/machine integration, which stands beyond interface design, and calls for a deeper human comprehension of technological agent’s structure and functionalities, which will, ultimately, require the development of an operational cognitive framework, where work processes and technological behaviour are integrated in professional competences, as he two faces of the same coin.

Suggested Citation

  • Sampaio, José & Moniz, António, 2007. "Assessing Human And Technological Dimensions In Virtual Team’S Operational Competences," MPRA Paper 6942, University Library of Munich, Germany, revised Sep 2007.
    • Handle: RePEc:pra:mprapa:6942
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    File URL: https://mpra.ub.uni-muenchen.de/8049/1/MPRA_paper_8049.pdf
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    File URL: https://mpra.ub.uni-muenchen.de/18325/3/MPRA_paper_18325.pdf
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    References listed on IDEAS

    as
    1. Sampaio, José & Guerra, Antonio, 2004. "The Day “God” Failed Or Overtrust In Automation. A Portuguese Case Study," MPRA Paper 7115, University Library of Munich, Germany.
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    Cited by:

    1. António B. Moniz, 2013. "Robots and humans as co-workers? The human-centred perspective of work with autonomous systems," IET Working Papers Series 03/2013, Universidade Nova de Lisboa, IET/CICS.NOVA-Interdisciplinary Centre on Social Sciences, Faculty of Science and Technology.

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      More about this item

      Keywords

      automation; situation awareness; work organization; teamwork; decision process; occupational competences; human/machine interface;
      All these keywords.

      JEL classification:

      • D81 - Microeconomics - - Information, Knowledge, and Uncertainty - - - Criteria for Decision-Making under Risk and Uncertainty
      • C92 - Mathematical and Quantitative Methods - - Design of Experiments - - - Laboratory, Group Behavior
      • L86 - Industrial Organization - - Industry Studies: Services - - - Information and Internet Services; Computer Software
      • J20 - Labor and Demographic Economics - - Demand and Supply of Labor - - - General

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      1. Industrial Sociology (FCT-UNL)

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