ICT Governance: Towards Federalized Structure and Solution
AbstractThe ICT (Information and Communication Technology) Governance means actively identifying the service needs of the Government and her customers and to focus on planning and delivering these services to meet availability, performance, and security requirements. It also aims at managing service level agreements to meet agreed-upon security, quality and cost targets. Successful operation of an ICT unit of the government would require it to be fully integrated with the complete lifecycle of Government’s processes, improving service quality and Government agility. The paper identifies appropriate international standards for ICT Governance, and ICT Management around which solutions for ICT governance should be built.
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Bibliographic InfoPaper provided by University Library of Munich, Germany in its series MPRA Paper with number 12365.
Date of creation: 2008
Date of revision:
ict; governance; management; service delivery;
Find related papers by JEL classification:
- H80 - Public Economics - - Miscellaneous Issues - - - General
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- Sharma, Chanchal Kumar, 2003. "The Federal Approach to FiscalDecentralisation: Conceptual Contours for Policy Makers," MPRA Paper 178, University Library of Munich, Germany, revised May 2005.
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