IDEAS home Printed from https://ideas.repec.org/p/pra/mprapa/119006.html
   My bibliography  Save this paper

Modeling and Optimization of Service Investigation Services: Empirical Study Using Pop-Hrm Approach at Head of Private Smk School in Bogor District, Indonesia

Author

Listed:
  • Hermawan, Andi
  • Muhammadi, A. Muwahid
  • Indrati, Briliantina

Abstract

The Head of School as head of the school is a contributing factor to success in efforts to strengthen governance, accountability, and public image. This success is not independent of competence and ability in tasks, roles, and functions. Providing primary service to all school citizens, optimizing the empowerment and development of the school citizen, focusing on performance and growth, and impacting school progress and society, this leadership is called serving leadership. Based on preliminary research, it is known that the head of a private SMK school in the Bogor district has not optimally demonstrated serving leadership. This research aims to produce ways and strategies for strengthening leadership serves by analyzing the influence of positive and dominant influence variables on serving leadership. The research uses the POP-HRM approach (Modeling and Management Resource Enhancement Optimization) with SITOREM analysis to produce optimal solutions from existing solutions. Implications of the research are, that if serving leadership wants to be empowered then it requires the development of adversity intelligence, proactive personality, teamwork, and increased commitment to the organization, as well as work motivation.

Suggested Citation

  • Hermawan, Andi & Muhammadi, A. Muwahid & Indrati, Briliantina, 2023. "Modeling and Optimization of Service Investigation Services: Empirical Study Using Pop-Hrm Approach at Head of Private Smk School in Bogor District, Indonesia," MPRA Paper 119006, University Library of Munich, Germany, revised 19 Sep 2023.
    • Handle: RePEc:pra:mprapa:119006
    as

    Download full text from publisher

    File URL: https://mpra.ub.uni-muenchen.de/119006/2/MPRA_paper_119006.pdf
    File Function: original version
    Download Restriction: no
    ---><---

    References listed on IDEAS

    as
    1. Sen Sendjaya & James C. Sarros & Joseph C. Santora, 2008. "Defining and Measuring Servant Leadership Behaviour in Organizations," Journal of Management Studies, Wiley Blackwell, vol. 45(2), pages 402-424, March.
    Full references (including those not matched with items on IDEAS)

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Franco GANDOLFI & Seth STONE & Frank DENO, 2017. "Servant Leadership: An Ancient Style with 21st Century Relevance," REVISTA DE MANAGEMENT COMPARAT INTERNATIONAL/REVIEW OF INTERNATIONAL COMPARATIVE MANAGEMENT, Faculty of Management, Academy of Economic Studies, Bucharest, Romania, vol. 18(4), pages 350-361, October.
    2. Suzana Dobric Veiss, 2016. "Charismatic, Transformational, and Servant Leadership in the United States, Mexico, and Croatia," International Journal of Business and Social Research, MIR Center for Socio-Economic Research, vol. 6(12), pages 25-34, December.
    3. Sami Jabarkhail, 2020. "Servant Leadership in the Context of Mosque: A Qualitative Case Study of Muslim Women’s Perspectives," Administrative Sciences, MDPI, vol. 10(3), pages 1-19, September.
    4. Lora Reed & Deborah Vidaver-Cohen & Scott Colwell, 2011. "A New Scale to Measure Executive Servant Leadership: Development, Analysis, and Implications for Research," Journal of Business Ethics, Springer, vol. 101(3), pages 415-434, July.
    5. Arz, Christopher, 2019. "Bridging the micro-macro gap: A multi-layer culture framework for understanding entrepreneurial orientation in family firms," Journal of Family Business Strategy, Elsevier, vol. 10(3), pages 1-1.
    6. Mar Ortiz-Gómez & Gabriele Giorgi & Horacio Molina-Sánchez & Antonio Ariza-Montes, 2020. "Development and Validation of a Spanish Short Servant Leadership Survey (SSLS6-3F) among Spanish Workers in Religious Non-Profit Organizations," Sustainability, MDPI, vol. 12(9), pages 1-18, May.
    7. Ling, Qian & Lin, Meizhen & Wu, Xiaoyi, 2016. "The trickle-down effect of servant leadership on frontline employee service behaviors and performance: A multilevel study of Chinese hotels," Tourism Management, Elsevier, vol. 52(C), pages 341-368.
    8. Émilie Lapointe & Christian Vandenberghe, 2018. "Examination of the Relationships Between Servant Leadership, Organizational Commitment, and Voice and Antisocial Behaviors," Journal of Business Ethics, Springer, vol. 148(1), pages 99-115, March.
    9. Mariana NICOLAE & Irina ION & Elena NICOLAE, 2013. "The Research Agenda of Spiritual Leadership. Where Do We Stand?," REVISTA DE MANAGEMENT COMPARAT INTERNATIONAL/REVIEW OF INTERNATIONAL COMPARATIVE MANAGEMENT, Faculty of Management, Academy of Economic Studies, Bucharest, Romania, vol. 14(4), pages 551-566, October.
    10. Alexandrina Maria Pauceanu & Nada Rabie & Ayman Moustafa & Daniel Constantin Jiroveanu, 2021. "Entrepreneurial Leadership and Sustainable Development—A Systematic Literature Review," Sustainability, MDPI, vol. 13(21), pages 1-18, October.
    11. Michiel Frederick Coetzer & Mark Bussin & Madelyn Geldenhuys, 2017. "The Functions of a Servant Leader," Administrative Sciences, MDPI, vol. 7(1), pages 1-32, February.
    12. Sai Bhargavi Vedula & Rakesh Kumar Agrawal, 2024. "Mapping Spiritual Leadership: A Bibliometric Analysis and Synthesis of Past Milestones and Future Research Agenda," Journal of Business Ethics, Springer, vol. 189(2), pages 301-328, January.
    13. Muhammad Azeem Qureshi & Muhammad Sufyan Ramish & Junaid Ansari & Muhammad Adnan Bashir, 2022. "Leader’s Toxicity at Workplace: How Leader’s Decadence Affect Employees? A Pakistani Perspective," SAGE Open, , vol. 12(2), pages 21582440221, May.
    14. Vincent J. Giolito & Robert C. Liden & Dirk Dierendonck & Gordon W. Cheung, 2021. "Servant Leadership Influencing Store-Level Profit: The Mediating Effect of Employee Flourishing," Journal of Business Ethics, Springer, vol. 172(3), pages 503-524, September.
    15. Muhammad Azeem Qureshi & Abdur Rahman Aleemi & Syed Irfan Hyder, 2019. "Servant Leadership: A Taxonomic Approach Towards Systematic Literature Review," IBT Journal of Business Studies (JBS), Ilma University, Faculty of Management Science, vol. 15(1), pages 219-230.
    16. Justin A. Irving & Julie Berndt, 2017. "Leader Purposefulness within Servant Leadership: Examining the Effect of Servant Leadership, Leader Follower-Focus, Leader Goal-Orientation, and Leader Purposefulness in a Large U.S. Healthcare Organi," Administrative Sciences, MDPI, vol. 7(2), pages 1-20, May.
    17. Blom, Martin & Alvesson, Mats, 2015. "All-inclusive and all good: The hegemonic ambiguity of leadership," Scandinavian Journal of Management, Elsevier, vol. 31(4), pages 480-492.
    18. Rebecca VanMeter & Lawrence B. Chonko & Douglas B. Grisaffe & Emily A. Goad, 2016. "In search of clarity on servant leadership: domain specification and reconceptualization," AMS Review, Springer;Academy of Marketing Science, vol. 6(1), pages 59-78, June.
    19. Nicola Pless & Thomas Maak, 2011. "Responsible Leadership: Pathways to the Future," Journal of Business Ethics, Springer, vol. 98(1), pages 3-13, January.
    20. Thomas Tang & Hsi Liu, 2012. "Love of Money and Unethical Behavior Intention: Does an Authentic Supervisor’s Personal Integrity and Character (ASPIRE) Make a Difference?," Journal of Business Ethics, Springer, vol. 107(3), pages 295-312, May.

    More about this item

    Keywords

    Serving Leadership; Adversity Intelligence; Proactive Personality; Teamwork; Organizational Commitment; Work Motivation; SITOREM Analysis;
    All these keywords.

    JEL classification:

    • M1 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Business Administration

    NEP fields

    This paper has been announced in the following NEP Reports:

    Statistics

    Access and download statistics

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:pra:mprapa:119006. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Joachim Winter (email available below). General contact details of provider: https://edirc.repec.org/data/vfmunde.html .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.