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Flexibility in the Gig Economy: Managing Time on Three Online Piecework Platforms

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  • Lehdonvirta, Vili

Abstract

Gig economy platforms seem to provide extreme temporal flexibility to workers, giving them full control over how to spend each hour and minute of the day. What constraints do workers face when attempting to exercise this flexibility? We use 30 worker interviews and other data to compare three online piecework platforms with differing histories and worker demographics: Mechanical Turk, MobileWorks, and CloudFactory. We find that structural constraints (availability of work and degree of worker dependence on the work), as well as cultural-cognitive constraints (procrastination and presenteeism), limit worker control over scheduling in practice. The severity of these constraints varies significantly between platforms, the formally freest platform presenting the greatest structural and cultural-cognitive constraints. We also find that workers have developed informal practices, tools, and communities to address these constraints. We conclude that focusing on outcomes rather than control is a more fruitful way to assess flexible working arrangements.

Suggested Citation

  • Lehdonvirta, Vili, 2018. "Flexibility in the Gig Economy: Managing Time on Three Online Piecework Platforms," SocArXiv k3hy4, Center for Open Science.
    • Handle: RePEc:osf:socarx:k3hy4
    DOI: 10.31219/osf.io/k3hy4
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    References listed on IDEAS

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    4. Paul Edwards, 2012. "The hot house and the politics of production: Piecework Bargaining in retrospect," Industrial Relations Journal, Wiley Blackwell, vol. 43(4), pages 317-331, July.
    5. Siou Chew Kuek & Cecilia Paradi-Guilford & Toks Fayomi & Saori Imaizumi & Panos Ipeirotis & Patricia Pina & Manpreet Singh, 2015. "The Global Opportunity in Online Outsourcing," World Bank Publications - Reports 22284, The World Bank Group.
    6. Sundararajan, Arun, 2016. "The Sharing Economy: The End of Employment and the Rise of Crowd-Based Capitalism," MIT Press Books, The MIT Press, edition 1, volume 1, number 0262034573, December.
    7. Rajagopal, 2014. "The Human Factors," Palgrave Macmillan Books, in: Architecting Enterprise, chapter 9, pages 225-249, Palgrave Macmillan.
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