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Student Satisfaction During and After Higher Education Service Consump tion


Author Info

  • Alves, Helena
  • Duarte, Paulo
  • Raposo, Mario


This investigation tries to study which factors influence current student satisfaction during higher education consumption, as well as their level of satisfaction, and at the same time to check whether these factors and their level of satisfaction change when students are already in the labour market. For this, a study on two occasions, 2002 and 2008, was performed to test a conceptual model of satisfaction formation trough structural equations. Conclusions suggest that the level of satisfaction from 2002 to 2008 declined by one percentage point, still, the weights in the explanatory model of satisfaction changed between the two samples.

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Bibliographic Info

Paper provided by Academic Public Administration Studies Archive - APAS in its series Apas Papers with number 168.

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Date of creation: 05 Jul 2010
Date of revision:
Handle: RePEc:nsu:apasro:168

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Keywords: Customer satisfaction index; former students; current student; Higher education; Student satisfaction;


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