Designing a sound GRM: Principles and International Experience
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Note: Working Paper 366, 2022
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References listed on IDEAS
- World Bank Group, 2017. "Good Practices for Financial Consumer Protection, 2017 Edition," World Bank Publications - Reports 28996, The World Bank Group.
- World Bank Group, 2017. "Global Financial Inclusion and Consumer Protection Survey, 2017 Report," World Bank Publications - Reports 28998, The World Bank Group.
- Roy, Shubho & Shah, Ajay & Srikrishna, B.N. & Sundaresan, Somasekhar, 2018. "Building State capacity for regulation in India," Working Papers 18/237, National Institute of Public Finance and Policy.
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More about this item
Keywords
GRM ; redress agency ; financial ombudsman ; dispute resolution ; consumer protection in finance;All these keywords.
NEP fields
This paper has been announced in the following NEP Reports:- NEP-BAN-2022-02-14 (Banking)
- NEP-HIS-2022-02-14 (Business, Economic and Financial History)
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