Geração computacional de recomendações para o desenvolvimento dos serviços de informação das autarquias
AbstractThis study, based on data about internet available functionalities of Portuguese municipalities, determines, using computational facilities supported by a data base and a query language, and analyzes a large number of recommendations in order to provide a better service to user. It concludes that it’s necessary to consider relationship management as a way to provide a better service and that many municipalities, eventually associated, need to accomplish a large revision of its site.
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Bibliographic InfoPaper provided by ISEG - School of Economics and Management, Department of Economics, University of Lisbon in its series Working Papers Department of Economics with number 2006/23.
Date of creation: 2006
Date of revision:
Contact details of provider:
Postal: Department of Economics, ISEG - School of Economics and Management, University of Lisbon, Rua do Quelhas 6, 1200-781 LISBON, PORTUGAL
Web page: https://aquila1.iseg.ulisboa.pt/aquila/departamentos/EC
maturity; egovernment; information service; municipality; functionality; CRM.;
Find related papers by JEL classification:
- D73 - Microeconomics - - Analysis of Collective Decision-Making - - - Bureaucracy; Administrative Processes in Public Organizations; Corruption
- H76 - Public Economics - - State and Local Government; Intergovernmental Relations - - - Other Expenditure Categories
- L86 - Industrial Organization - - Industry Studies: Services - - - Information and Internet Services; Computer Software
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- NEP-ALL-2006-10-14 (All new papers)
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