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Geração computacional de recomendações para o desenvolvimento dos serviços de informação das autarquias

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Author Info
Luís M. Ribeiro Vieira

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Abstract

This study, based on data about internet available functionalities of Portuguese municipalities, determines, using computational facilities supported by a data base and a query language, and analyzes a large number of recommendations in order to provide a better service to user. It concludes that it’s necessary to consider relationship management as a way to provide a better service and that many municipalities, eventually associated, need to accomplish a large revision of its site.

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File URL: http://pascal.iseg.utl.pt/~depeco/wp/wp232006.pdf
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Publisher Info
Paper provided by Department of Economics at the School of Economics and Management (ISEG), Technical University of Lisbon. in its series Working Papers with number 2006/23.

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Date of creation: 2006
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Handle: RePEc:ise:isegwp:wp232006

Contact details of provider:
Postal: Department of Economics, School of Economics and Management (ISEG), Technical University of Lisbon, Rua do Quelhas 6, 1200-781 LISBON, PORTUGAL
Web page: http://www.iseg.utl.pt/departamentos/economia/

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Related research
Keywords: maturity egovernment information service municipality functionality CRM.

Find related papers by JEL classification:
D73 - Microeconomics - - Analysis of Collective Decision-Making - - - Bureaucracy; Administrative Processes in Public Organizations; Corruption
H76 - Public Economics - - State and Local Government; Intergovernmental Relations - - - Other Expenditure Categories
L86 - Industrial Organization - - Industry Studies: Services - - - Information and Internet Services; Computer Software

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This page was last updated on 2008-7-2.

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