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Les communautés de pratique, un nouvel instrument pour la GRH ?

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  • Lamine Mebarki

    ()
    (LEST - Laboratoire d'économie et de sociologie du travail - CNRS : UMR6123 - Université de Provence - Aix-Marseille I - Université de la Méditerranée - Aix-Marseille II)

  • Ewan Oiry

    ()
    (LEST - Laboratoire d'économie et de sociologie du travail - CNRS : UMR6123 - Université de Provence - Aix-Marseille I - Université de la Méditerranée - Aix-Marseille II)

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    Abstract

    Malgré ses profonds changements et son développement qui se poursuit, la GRH est toujours en quête de méthodes et d'outils pour améliorer ses pratiques. Cet article montre que les communautés de pratique (CP) pourrait être l'un d'entre eux. En effet, les CP constituent une source d'information et de soutien social qui facilité l'intégration des novices. Les CP permettent de combler certaines défaillances de la formation formelle et elles permettent enfin d'enrichir les processus d'appréciation des salariés. Après une revue de la littérature sur les liens - encore ténus - qui existent entre CP et GRH, cet article propose une étude de cas imbriqués (2 centres d'appels et deux guichet d'accueil physique étudiés dans deux sites différents d'une même organisation) permettant de donner un contenu concret à cette perspective. Les spécificités des CP conduisent à redéfinir la GRH dans un sens plus émergent. Elles apparaissent donc comme un outil particulièrement intéressant pour lui permettre de relever les défis de demain.

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    Bibliographic Info

    Paper provided by HAL in its series Post-Print with number halshs-00626875.

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    Date of creation: 2011
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    Publication status: Published, La gestion des ressources humaines en devenir, L'Harmattan (Ed.), 2011, 91-131
    Handle: RePEc:hal:journl:halshs-00626875

    Note: View the original document on HAL open archive server: http://halshs.archives-ouvertes.fr/halshs-00626875/en/
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    Keywords: communautés de pratique; pratiques de GRH; Intégration; formation; évaluation;

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    1. Joanne Roberts, 2006. "Limits to Communities of Practice," Journal of Management Studies, Wiley Blackwell, Wiley Blackwell, vol. 43(3), pages 623-639, 05.
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