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Le contrôle des temps et des délais dans les services communaux

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Author Info

  • François Meyssonnier

    ()
    (LEMNA - Laboratoire d'économie et de management de Nantes Atlantique - Université de Nantes : EA4272)

  • Caroline Tahar

    ()
    (LEMNA - Laboratoire d'économie et de management de Nantes Atlantique - Université de Nantes : EA4272)

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    Abstract

    L'étude de la gestion des temps et des délais dans les services communaux de deux mairies françaises innovantes permet de mettre en évidence les activités qui peuvent être pilotées avec les concepts et les outils classiques du contrôle de gestion des services et les activités plus spécifiquement liées au caractère public pour lesquelles le transfert instrumental en provenance des entreprises privées est moins convainquant.

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    File URL: http://hal.archives-ouvertes.fr/docs/00/65/05/56/PDF/Meyssonnier_Tahar.pdf
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    Bibliographic Info

    Paper provided by HAL in its series Post-Print with number hal-00650556.

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    Date of creation: 2011
    Date of revision:
    Publication status: Published - Presented, Comptabilités, économie et société, 2011, Montpellier, France
    Handle: RePEc:hal:journl:hal-00650556

    Note: View the original document on HAL open archive server: http://hal.archives-ouvertes.fr/hal-00650556/en/
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    Web page: http://hal.archives-ouvertes.fr/

    Related research

    Keywords: Contrôle de gestion ; services ; mairies ; temps ; délais;

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    References

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    Please report citation or reference errors to , or , if you are the registered author of the cited work, log in to your RePEc Author Service profile, click on "citations" and make appropriate adjustments.:
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    1. Chenhall, Robert H., 2003. "Management control systems design within its organizational context: findings from contingency-based research and directions for the future," Accounting, Organizations and Society, Elsevier, vol. 28(2-3), pages 127-168.
    2. Kenneth J Klassen & Randolph M Russell & James J Chrisman, 1998. "Efficiency and Productivity Measures for High Contact Services," The Service Industries Journal, Taylor & Francis Journals, vol. 18(4), pages 1-18, October.
    3. Gabriel R. Bitran & Juan-Carlos Ferrer & Paulo Rocha e Oliveira, 2008. "OM Forum--Managing Customer Experiences: Perspectives on the Temporal Aspects of Service Encounters," Manufacturing & Service Operations Management, INFORMS, vol. 10(1), pages 61-83, July.
    4. K.J. Klassen & T.R. Rohleder, 2001. "Combining Operations and Marketing to Manage Capacity and Demand in Services," The Service Industries Journal, Taylor & Francis Journals, vol. 21(2), pages 1-30, April.
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    Cited by:
    1. Bouchra Fninou & François Meyssonnier, 2013. "Un système de pilotage de la performance publique à dominante managériale : analyse de l'expérience de Dubaï," Working Papers hal-00781973, HAL.
    2. Jean-François Meyssonnier, 2013. "Nouveaux Reperes Et Nouveaux Espaces Du Controle De Gestion : Le Cas Des Activites De Service," Post-Print hal-00991905, HAL.

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