How do consumers overcome ambivalence toward hedonic purchases ? a typology of consumer strategies
AbstractPurchase decisions for hedonic products and services are often characterized by ambivalence -sensory benefits make them attractive, but consumers may feel guilty about bying them. To overcome this ambivalence, consumers frequently adopt strategies that allow them to enloy hedonic benefits while limiting their negative feelings. Combining an extensive literature review with an interpretive study, the authors identify 23 consumer strategies and propose a typology in four groups on the basis of strategy antecedents: two groups of objective strategies (obtaining consumption benefits without purchasing, objectively contining purchasing costs) and two groups of subjective strategies (manipulating the mental accounting of costs and benefits, relinquishing responsability).
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Bibliographic InfoPaper provided by HEC Paris in its series Les Cahiers de Recherche with number 819.
Length: 58 pages
Date of creation: 06 Feb 2006
Date of revision:
consumer behavior; hedonic purchase; consumer strategies;
Find related papers by JEL classification:
- D12 - Microeconomics - - Household Behavior - - - Consumer Economics: Empirical Analysis
This paper has been announced in the following NEP Reports:
- NEP-ALL-2006-02-12 (All new papers)
- NEP-CBE-2006-02-12 (Cognitive & Behavioural Economics)
- NEP-MIC-2006-02-12 (Microeconomics)
- NEP-MKT-2006-02-12 (Marketing)
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