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Contribution à une théorie de la gestion de la qualité totale:les déterminants de l'efficacité

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  • Youssef Fahmi

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    (Université de Bretagne-Sud)

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    Abstract

    Dans cet article, nous appliquons la théorie de l'architecture organisationnelle à la gestion de la qualité totale (GQT) pour comprendre la complexité des mécanismes de son fonctionnement et de son efficacité. Nous montrons que le rôle joué par la GQT dans la création de valeur passe par une analyse approfondie des gains et des coûts qu'elle induit, et par la mise en place d'une architecture organisationnelle cohérente. Un test empirique a été effectué sur un échantillon de 171 firmes françaises en recourant à la méthode de corrélation canonique ainsi qu'à la méthode du bootstrap. Ce test a permis de valider les trois hypothèses testées.

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    Bibliographic Info

    Paper provided by Université de Bourgogne - CREGO EA7317 Centre de recherches en gestion des organisations in its series Working Papers CREGO with number 1020501.

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    Length: 29 pages
    Date of creation: May 2002
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    Publication status: published in Finance Contrôle Stratégie, vol.5, n°3, septembre 2002,p.115-140.
    Handle: RePEc:dij:wpfarg:1020501

    Note: article publié dans Finance Contrôle Stratégie, vol.5, n°3, septembre 2002,p.115-140.
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    Postal: 2 Bd Gabriel, BP 26611, 21066 Dijon Cedex, France

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    Postal: Angèle Renaud, CREGO, 2 Bd Gabriel, BP 26611, 21066 Dijon Cedex, France
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    Keywords: gestion de la qualité totale; information spécifique; valeur de la firme; architecture organisationnelle;

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