This paper examines how american and new zealand (nz) unions have responded to the challenges of organising workers in low-wage service sectors. Different approaches to organising are examined, with particular focus on the "organising" model of unionism. American and NZ unions were found to have developed both similar and contrasting approaches to organising low-wage service workers, and the underlying factors are analysed. The article concludes with a discussion of the relevance of organising model methods for british unions in the context of the new employment relations act.
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