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Crisis management in the media society – Communicative integrity as the key to safeguarding reputation in a crisis

In: Reputation Capital

Author

Listed:
  • Ansgar Thießen

    (Institute of Media and Communication Science Fribourg University)

Abstract

The value of reputation is unquestionable: an organisation with a good reputation attracts better people, is perceived as providing better value or even has more loyal customers or members respectively. Reputation is therefore to be protected carefully, since at times when value to a great extent comes from intangible assets such as goodwill or intellectual capital, a lost reputation may be the beginning of the end. During organisational crises, reputation may serve as a reservoir of goodwill on the one hand, but it also comes under attack on the other. In the age of the media society strategic crisis communications management therefore becomes a key instrument for protecting reputation sustainably.

Suggested Citation

  • Ansgar Thießen, 2009. "Crisis management in the media society – Communicative integrity as the key to safeguarding reputation in a crisis," Springer Books, in: Joachim Klewes & Robert Wreschniok (ed.), Reputation Capital, pages 215-234, Springer.
    • Handle: RePEc:spr:sprchp:978-3-642-01630-1_14
    DOI: 10.1007/978-3-642-01630-1_14
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    Cited by:

    1. Costa-Font, Joan & Vilaplana-Prieto, Cristina, 2023. "Trusting the health system and COVID 19 restriction compliance," LSE Research Online Documents on Economics 118267, London School of Economics and Political Science, LSE Library.
    2. Costa-Font, Joan & Vilaplana-Prieto, Cristina, 2023. "Trusting the Health System and COVID 19 Restriction Compliance," Economics & Human Biology, Elsevier, vol. 49(C).

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