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Human Resource Empowerment and Employees’ Job Satisfaction in a Public Tourism Organization: The Case of Greek Ministry of Tourism

In: Culture and Tourism in a Smart, Globalized, and Sustainable World

Author

Listed:
  • Alkistis Papaioannou

    (University of Peloponnese)

  • George Baroutas

    (Hellenic Open University)

  • Ioulia Poulaki

    (University of Patras)

  • Georgia Yfantidou

    (Democritus University of Thrace)

  • Alexia Noutsou

    (Democritus University of Thrace)

Abstract

This paper aims to examine: (a) the extent to which human resource empowerment is applied to the Greek Ministry of Tourism, (b) the extent to which the job satisfaction of employees was existed in this public tourism organization and (c) the relationship between human resource empowerment and employees’ job satisfaction. For the purpose of this study, two questionnaires were used: (a) the questionnaire of human resource empowerment (developed by Vogt, Empowerment in organizations: how to spark exceptional performance, University Associates Inc, USA, 1990 and modified and simplified by Kriemadis (2011) Proceedings the 19th international congress on physical education and sport, ICPES; Komotini and Papaioannou (2011) Proceedings of the 19th international congress on physical education and sport, ICPES, Komotini), and (b) the questionnaire of employees’ job satisfaction (developed by Warr et al J Occup Psychol 52:129–148, 1979). The sample was composed by 142 full-time employees of the Greek Ministry of Tourism. The participants were surveyed by using 48 items (variables) in a questionnaire. The results of the data analysis indicated that human resource empowerment is applied to a mediocre extent by the Greek Ministry of Tourism, while the overall employees’ job satisfaction was above average. Furthermore, significant and positive relationships among the key factors of human resource empowerment and employees’ job satisfaction were highlighted. This study is useful in extending the concept of human resource empowerment to the public tourism sector. Additionally, the outcomes may be useful in helping directors to further understand the human resource empowerment process in their respective tourism organizations.

Suggested Citation

  • Alkistis Papaioannou & George Baroutas & Ioulia Poulaki & Georgia Yfantidou & Alexia Noutsou, 2021. "Human Resource Empowerment and Employees’ Job Satisfaction in a Public Tourism Organization: The Case of Greek Ministry of Tourism," Springer Proceedings in Business and Economics, in: Vicky Katsoni & Ciná van Zyl (ed.), Culture and Tourism in a Smart, Globalized, and Sustainable World, pages 403-416, Springer.
    • Handle: RePEc:spr:prbchp:978-3-030-72469-6_27
    DOI: 10.1007/978-3-030-72469-6_27
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    More about this item

    Keywords

    Human resource empowerment; Employees’ job satisfaction; Greek Ministry of Tourism; Public tourism organization;
    All these keywords.

    JEL classification:

    • M1 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Business Administration
    • M12 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Business Administration - - - Personnel Management; Executives; Executive Compensation

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