IDEAS home Printed from https://ideas.repec.org/h/spr/prbchp/978-3-030-03910-3_26.html
   My bibliography  Save this book chapter

What is Affecting Customers’ Intention to Perform Social Media Marketing Activities in the Hotel Industry?

In: Smart Tourism as a Driver for Culture and Sustainability

Author

Listed:
  • Anastasios-Ioannis Theocharidis

    (Technological Education Institute of Central Macedonia)

  • George Karavasilis

    (Technological Education Institute of Central Macedonia)

  • Vasiliki Vrana

    (Technological Education Institute of Central Macedonia)

  • Evangelos Kehris

    (Technological Education Institute of Central Macedonia)

  • Konstantinos Antoniadis

    (University of Macedonia)

Abstract

Social media marketing is a connection between brands and consumers, offering a personal channel for user centered networking and social interaction. The research employs constructs adapted from the Technology Acceptance Model, integrates them with other constructs and investigates factors affecting Greek consumers’ acceptance of social media marketing in the hotel industry. The conceptual model is tested using Structural Equation Modeling (SEM) analysis. The study identifies six factors that directly or indirectly influence intention to perform Social Media Marketing Activities. These factors are: Perceived ease of use, Perceived usefulness, Permission Based Acceptance, Fear about social media marketing, Social media Use, and Attitudes towards marketing with social media. The model raises fundamental issues that hotel managers, decision-makers and social media specialists should take into account to increase customers’ intention to perform social media marketing activities, like booking, using social media applications.

Suggested Citation

  • Anastasios-Ioannis Theocharidis & George Karavasilis & Vasiliki Vrana & Evangelos Kehris & Konstantinos Antoniadis, 2019. "What is Affecting Customers’ Intention to Perform Social Media Marketing Activities in the Hotel Industry?," Springer Proceedings in Business and Economics, in: Vicky Katsoni & Marival Segarra-Oña (ed.), Smart Tourism as a Driver for Culture and Sustainability, chapter 0, pages 375-391, Springer.
    • Handle: RePEc:spr:prbchp:978-3-030-03910-3_26
    DOI: 10.1007/978-3-030-03910-3_26
    as

    Download full text from publisher

    To our knowledge, this item is not available for download. To find whether it is available, there are three options:
    1. Check below whether another version of this item is available online.
    2. Check on the provider's web page whether it is in fact available.
    3. Perform a search for a similarly titled item that would be available.

    Citations

    Citations are extracted by the CitEc Project, subscribe to its RSS feed for this item.
    as


    Cited by:

    1. Anastasios-Ioannis Theocharidis & Maria Argyropoulou & George Karavasilis & Vasiliki Vrana & Evangelos Kehris, 2020. "An Approach towards Investigating Factors Affecting Intention to Book a Hotel Room through Social Media," Sustainability, MDPI, vol. 12(21), pages 1-20, October.

    More about this item

    Keywords

    Digital marketing; Social media marketing; Consumer’s acceptance; Structural equation modeling;
    All these keywords.

    JEL classification:

    • M31 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Marketing and Advertising - - - Marketing
    • Z32 - Other Special Topics - - Tourism Economics - - - Tourism and Development

    Statistics

    Access and download statistics

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:spr:prbchp:978-3-030-03910-3_26. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    We have no bibliographic references for this item. You can help adding them by using this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Sonal Shukla or Springer Nature Abstracting and Indexing (email available below). General contact details of provider: http://www.springer.com .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.