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Quality Management in the Hotel Industry in the Macro-Regions of Romania

In: 1st International Conference Global Ethics - Key of Sustainability (GEKoS)

Author

Listed:
  • Corina Aurora Marin (Barbu)

    (Bucharest University of Economic Studies, Romania)

  • Elena Condrea

    (Ovidius University of Constanta, Romania)

  • Norina Popovici

    (Ovidius University of Constanta, Romania)

Abstract

The contemporary dimensions of quality management in Romania represent the fundamental means of evolution of all the agents involved in the dynamism of the market environment. Relevant in the debate of quality management in the hotel industry in Romania is the quality as a numerical and quantifiable direction in the evolution report. Quality management plays a major role in the economic science and management theory, to which is added the special attention from the tourism practices in the last years as a consequence of the direct association between quality and the satisfaction of human needs. The theory and practice of quality management in the hotel industry are accelerated and amplified with the development of society, but they are directly related to the genetic inheritance of the space, cultures, traditions, relief of Romania. The establishment of a quality service is one of the major challenges that management faces, as it is an essential condition for success in the hospitality markets in the emerging countries.

Suggested Citation

  • Corina Aurora Marin (Barbu) & Elena Condrea & Norina Popovici, 2020. "Quality Management in the Hotel Industry in the Macro-Regions of Romania," Book chapters-LUMEN Proceedings, in: Adriana Grigorescu & Valentin Radu (ed.), 1st International Conference Global Ethics - Key of Sustainability (GEKoS), edition 1, volume 11, chapter 19, pages 182-191, Editura Lumen.
    • Handle: RePEc:lum:prchap:11-19
    DOI: https://doi.org/10.18662/lumproc/gekos2020/19
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    References listed on IDEAS

    as
    1. Rodica-Manuela Gogonea & Adrian Aurel Baltălungă & Adrian Nedelcu & Daniela Dumitrescu, 2017. "Tourism Pressure at the Regional Level in the Context of Sustainable Development in Romania," Sustainability, MDPI, vol. 9(5), pages 1-24, April.
    2. Maha, Andreea & Donici, Andreea Nicoleta & Postolachi, Andrei Teofil, 2012. "Electronic Tourism (E-tourism) - a theoretical approach," MPRA Paper 41745, University Library of Munich, Germany.
    Full references (including those not matched with items on IDEAS)

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    More about this item

    Keywords

    Quality Management; hotel industry; hospitality markets; quality services;
    All these keywords.

    JEL classification:

    • F2 - International Economics - - International Factor Movements and International Business
    • M1 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Business Administration
    • M2 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Business Economics
    • O2 - Economic Development, Innovation, Technological Change, and Growth - - Development Planning and Policy
    • O3 - Economic Development, Innovation, Technological Change, and Growth - - Innovation; Research and Development; Technological Change; Intellectual Property Rights

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