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Customer Integration in Service Innovation

In: The Handbook of Innovation and Services

Author

Listed:
  • Bo Edvardsson
  • Anders Gustafsson
  • Per Kristensson

Abstract

This Handbook brings together 49 international specialists to address an issue of increasing importance for the world’s post-industrial economies; innovation as it relates to services.

Suggested Citation

  • Bo Edvardsson & Anders Gustafsson & Per Kristensson, 2010. "Customer Integration in Service Innovation," Chapters, in: Faïz Gallouj & Faridah Djellal (ed.), The Handbook of Innovation and Services, chapter 13, Edward Elgar Publishing.
    • Handle: RePEc:elg:eechap:12872_13
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    File URL: https://www.elgaronline.com/view/9781847205049.00024.xml
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    References listed on IDEAS

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    1. Eric von Hippel, 1986. "Lead Users: A Source of Novel Product Concepts," Management Science, INFORMS, vol. 32(7), pages 791-805, July.
    2. von Hippel, Eric, 1976. "The dominant role of users in the scientific instrument innovation process," Research Policy, Elsevier, vol. 5(3), pages 212-239, July.
    3. Bo Edvardsson & Anders Gustafsson & Per Kristensson & Peter Magnusson & Jonas Matthing (ed.), 2006. "Involving Customers in New Service Development," World Scientific Books, World Scientific Publishing Co. Pte. Ltd., number p458, January.
    4. Eric von Hippel, 1998. "Economics of Product Development by Users: The Impact of "Sticky" Local Information," Management Science, INFORMS, vol. 44(5), pages 629-644, May.
    5. Eric von Hippel, 1994. ""Sticky Information" and the Locus of Problem Solving: Implications for Innovation," Management Science, INFORMS, vol. 40(4), pages 429-439, April.
    6. Colin Shaw, 2007. "The DNA of Customer Experience," Palgrave Macmillan Books, Palgrave Macmillan, number 978-0-230-21081-3.
    7. Billie Jo Zirger & Modesto A. Maidique, 1990. "A Model of New Product Development: An Empirical Test," Management Science, INFORMS, vol. 36(7), pages 867-883, July.
    8. Colin Shaw, 2007. "The DNA of a Customer," Palgrave Macmillan Books, in: The DNA of Customer Experience, chapter 2, pages 17-32, Palgrave Macmillan.
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    Cited by:

    1. Yoruk, Deniz E. & Bunduchi, Raluca & Yoruk, Esin & Crișan-Mitra, Catalina & Salanță, Irina-Iulia & Crișan, Emil Lucian, 2021. "Pathways to innovation in Romanian software SMEs: Exploring the impact of interdependencies between internationalisation and knowledge sources," Journal of International Management, Elsevier, vol. 27(4).

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