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Closing the Feedback Loop : Can Technology Bridge the Accountability Gap?

Author

Listed:
  • Björn-Sören Gigler
  • Savita Bailur

Abstract

Enhanced transparency, accountability, and government or donor responsiveness to people needs are imperative to achieve better and more sustainable development results on the ground. The rapid spread of new technologies is transforming the daily lives of millions of poor people around the world and has the potential to be a real game changer for development. Improved accountability and responsiveness are critical for reaching the goals of eliminating extreme poverty and promoting shared prosperity with a focus on improving the well-being of the most vulnerable and marginalized groups in society. Within the broader political economy context, many questions remain unanswered about the role that new technologies can play to act as an accelerator for closing the accountability gap. Within this context, this report brings together new evidence from leading academics and practitioners on the effects of technology-enabled citizen engagement. The report aims to address the following four main questions: how do new technologies empower communities through participation, transparency, and accountability?; are technologies an accelerator for closing the accountability gap - the space between supply (governments, service providers) and demand (citizens, communities,civil society organizations) that must be bridged for open and collaborative governance?; under what conditions does this occur?; and what are the experiences and lessons learned from existing grassroots innovators and donor-supported citizen engagement and crowdsourcing programs, and how can these programs be replicated or scaled up?. The report presents a theoretical framework about the linkages between new technologies, participation, empowerment, and the improvement of poor people's human well-being based on Amartya Sen's capability approach. The book provides rich case studies about the different factors that influence whether or not information and communication technology (ICT)-enabled citizen engagement programs can improve the delivery and quality of public services to poor communities. The report analyzes in depth both the factors and process of using new technologies to enhance the delivery of primary health services to pregnant women in Karnataka, India, and of several community mapping and crowdsourcing programs in Guinea, Haiti, Kenya, Libya, Sudan, and other countries.

Suggested Citation

  • Björn-Sören Gigler & Savita Bailur, 2014. "Closing the Feedback Loop : Can Technology Bridge the Accountability Gap?," World Bank Publications - Books, The World Bank Group, number 18408, December.
    • Handle: RePEc:wbk:wbpubs:18408
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    References listed on IDEAS

    as
    1. Chrisanti Avgerou & Claudio Ciborra & Antonio Cordella & Jannis Kallinikos & Matthew Smith, 2005. "The Role of Information and Communication Technology in Building Trust in Governance: Towards Effectiveness and Results," IDB Publications (Books), Inter-American Development Bank, number 44538, February.
    2. repec:idb:brikps:44538 is not listed on IDEAS
    3. James Foster, Christopher Handy, 2008. "External Capabilities," OPHI Working Papers 8, Queen Elizabeth House, University of Oxford.
    4. Ostrom, Elinor, 1996. "Crossing the great divide: Coproduction, synergy, and development," World Development, Elsevier, vol. 24(6), pages 1073-1087, June.
    Full references (including those not matched with items on IDEAS)

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    As found by EconAcademics.org, the blog aggregator for Economics research:
    1. Corruption: The Silent Killer
      by ? in World Bank Blogs on 2014-10-21 04:41:00

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    2. Adam Bumpus & Thu-Ba Huynh & Sophie Pascoe, 2019. "Making REDD+ Transparent: Opportunities for MobileTechnology," Global Environmental Politics, MIT Press, vol. 19(4), pages 85-117, November.
    3. Maria Cerreta & Gaia Daldanise & Ludovica La Rocca & Simona Panaro, 2021. "Triggering Active Communities for Cultural Creative Cities: The “Hack the City” Play ReCH Mission in the Salerno Historic Centre (Italy)," Sustainability, MDPI, vol. 13(21), pages 1-22, October.
    4. Birochi, Renê & Pozzebon, Marlei, 2016. "Aprimorando a inclusão financeira: rumo a um quadro teórico de educação financeira crítica," RAE - Revista de Administração de Empresas, FGV-EAESP Escola de Administração de Empresas de São Paulo (Brazil), vol. 56(3), May.
    5. Hana Brixi & Ellen Lust & Michael Woolcock, 2015. "Trust, Voice, and Incentives: Learning from Local Success Stories in Delivery in MENA," CID Working Papers 295, Center for International Development at Harvard University.
    6. Anastasia Panori & Christina Kakderi & Panagiotis Tsarchopoulos, 2019. "Designing the Ontology of a Smart City Application for Measuring Multidimensional Urban Poverty," Journal of the Knowledge Economy, Springer;Portland International Center for Management of Engineering and Technology (PICMET), vol. 10(3), pages 921-940, September.
    7. Hana Brixi & Ellen Lust & Michael Woolcock, 2015. "Trust, Voice, and Incentives : Learning from Local Success Stories in Service Delivery in the Middle East and North Africa [Confiance, voix au chapitre et mesures incitatives : Tirer des leçons du ," World Bank Publications - Books, The World Bank Group, number 21607, December.
    8. Nimesh Dhungana, 2020. "Doing Civil Society-Driven Social Accountability in a Disaster Context: Evidence from Post-Earthquake Nepal," Politics and Governance, Cogitatio Press, vol. 8(4), pages 395-406.
    9. Asim,Salman & Riaz,Amina, 2020. "Community Engagement in Schools : Evidence from a Field Experiment in Pakistan," Policy Research Working Paper Series 9280, The World Bank.
    10. Ariel BenYishay & Lisa Mueller & Katherine Nolan & Philip Roessler, 2022. "Testing multi‐stakeholder dialogue for better local governance in Niger: An experiment. Can we talk our way out of development problems?," Development Policy Review, Overseas Development Institute, vol. 40(4), July.
    11. Roberto San Martin & Marco Painho & Frederico Cruz-Jesus, 2019. "Addressing Geospatial Preparedness Inequity: A Sustainable Bottom-Up Approach for Non-Governmental Development Organizations," Sustainability, MDPI, vol. 11(23), pages 1-15, November.

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