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Sources of Power: How People Make Decisions

Author

Listed:
  • Gary Klein

    (Klein Associates Division)

Abstract

Anyone who watches the television news has seen images of firefighters rescuing people from burning buildings and paramedics treating bombing victims. How do these individuals make the split-second decisions that save lives? Most studies of decision making, based on artificial tasks assigned in laboratory settings, view people as biased and unskilled. Gary Klein is one of the developers of the naturalistic decision-making approach, which views people as inherently skilled and experienced. Since 1985, Klein has conducted fieldwork to find out how people tackle challenges in difficult, nonroutine situations. Sources of Power is based on observations of humans acting under such real-life constraints as time pressure, high stakes, personal responsibility, and shifting conditions. In addition to providing information that can be used by professionals in management, psychology, engineering, and other fields, the book presents an overview of the research approach of naturalistic decision making and expands our knowledge of the strengths people bring to difficult tasks.

Suggested Citation

  • Gary Klein, 1999. "Sources of Power: How People Make Decisions," MIT Press Books, The MIT Press, edition 1, volume 1, number 0262611465, December.
    • Handle: RePEc:mtp:titles:0262611465
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    More about this item

    Keywords

    naturalistic decision making;

    JEL classification:

    • D81 - Microeconomics - - Information, Knowledge, and Uncertainty - - - Criteria for Decision-Making under Risk and Uncertainty
    • M12 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Business Administration - - - Personnel Management; Executives; Executive Compensation

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