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Dental tourism and business risks: the example of the Republic of Croatia

Author

Listed:
  • Damir Demonja

    (Institute for Development and International Relations, Zagreb, Croatia)

  • Nebojša Uglješiæ

    (Out Loud d.o.o., Zagreb, Croatia)

Abstract

Dental tourism in the Republic of Croatia in the last ten years has proven to be a model of extremely profitable business in dentistry but at the same time also a very risky one. In the present day, we can find only one research article dealing with dental tourism in the Republic of Croatia. There is a minimal number of scientific and professional article by Croatian researchers and only a rare professional publication. To date, not all aspects of business/operations in dental tourism in the Republic of Croatia have been researched, including business risks. This article provides an overview of the status of dental tourism in the Republic of Croatia with an overview of the foreign market's potentials and a focus on the Italian market. It explains the modes, advantages and disadvantages of advertising dental products and dental tourism services in the Republic of Croatia on social networks, and presents the business/operations of Croatian dental clinics as a result of investment in advertising and communication. The Croatian dental tourism market is analysed in terms of difficulties currently encountered by dental clinics due to the consequences of the COVID-19 pandemic, as a business risk, i.e. the recent crisis. As a result this article sets out and explains the steps to be taken to mitigate the impacts and continued the development of dental tourism in the Republic of Croatia in these circumstances.

Suggested Citation

  • Damir Demonja & Nebojša Uglješiæ, 2020. "Dental tourism and business risks: the example of the Republic of Croatia," Interdisciplinary Description of Complex Systems - scientific journal, Croatian Interdisciplinary Society Provider Homepage: http://indecs.eu, vol. 18(4), pages 425-445.
    • Handle: RePEc:zna:indecs:v:18:y:2020:i:4:p:425-445
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    File URL: http://indecs.eu/2020/indecs2020-pp425-445.pdf
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    References listed on IDEAS

    as
    1. Jaapar, Mustaffa & Musa, Ghazali & Moghavvemi, Sedigheh & Saub, Roslan, 2017. "Dental tourism: Examining tourist profiles, motivation and satisfaction," Tourism Management, Elsevier, vol. 61(C), pages 538-552.
    Full references (including those not matched with items on IDEAS)

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    More about this item

    Keywords

    dental tourism; business risks; development; advertising; Republic of Croatia;
    All these keywords.

    JEL classification:

    • M37 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Marketing and Advertising - - - Advertising
    • M38 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Marketing and Advertising - - - Government Policy and Regulation
    • Z30 - Other Special Topics - - Tourism Economics - - - General
    • Z32 - Other Special Topics - - Tourism Economics - - - Tourism and Development
    • Z39 - Other Special Topics - - Tourism Economics - - - Other

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