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Employee loyalty: differences between genders and the public and the private sector

Author

Listed:
  • Igor Klopotan

    (University North, Koprivnica & Varazdin, Croatia)

  • Krešimir Buntak

    (University North, Koprivnica & Varazdin, Croatia)

  • Ivana Drozdek

    (University North, Koprivnica & Varazdin, Croatia)

Abstract

This article presents the results of the research on important parameters of the loyalty of employees in the public and the private sector. The research was conducted in the Republic of Croatia as a part of the research focused on the essential parameters of the loyalty of employees that contribute to building and retaining loyal behaviour. Loyalty and employee satisfaction are the key parameters that influence the success of a company. In addition, loyal and satisfied employees are important in building good relationships with customers, suppliers and all stakeholders involved in business processes of an organization or a company. The purpose of this article is to define whether there is a difference in parameters of the loyalty of employees in the public and the private sector in Croatia, as well as whether there are certain differences based on gender.

Suggested Citation

  • Igor Klopotan & Krešimir Buntak & Ivana Drozdek, 2016. "Employee loyalty: differences between genders and the public and the private sector," Interdisciplinary Description of Complex Systems - scientific journal, Croatian Interdisciplinary Society Provider Homepage: http://indecs.eu, vol. 14(3), pages 303-313.
    • Handle: RePEc:zna:indecs:v:14:y:2016:i:3:p:303-313
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    File URL: http://indecs.eu/2016/indecs2016-pp303-313.pdf
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    Citations

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    Cited by:

    1. Taghrid S. Suifan, 2018. "Emotions, Behavior, and the Mediating Role of Climate," Modern Applied Science, Canadian Center of Science and Education, vol. 12(12), pages 145-145, December.
    2. AbdulQader Alsaiari & Fadilah Puteh & Abdul Jalil Mohamed Ali, 2020. "Could Demographic Variables Impacting the Relationship Between HRM Practices and Employee Loyalty? A Meta-Analysis Review," Human Resource Research, Macrothink Institute, vol. 4(1), pages 205-232, December.
    3. Klopotan Igor & Mjeda Trina & Kurečić Petar, 2018. "Exploring the Motivation of Employees in a Firm: A Case-Study," Business Systems Research, Sciendo, vol. 9(1), pages 151-160, March.

    More about this item

    Keywords

    loyalty; employee loyalty management; quality management; employee motivation;
    All these keywords.

    JEL classification:

    • I21 - Health, Education, and Welfare - - Education - - - Analysis of Education
    • J21 - Labor and Demographic Economics - - Demand and Supply of Labor - - - Labor Force and Employment, Size, and Structure

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