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Innovation Management Practices In Production-Intensive Service Firms

Author

Listed:
  • TOR HELGE AAS

    (University of Agder, Postbox 422, 4604 Kristiansand, Norway)

  • KARL JOACHIM BREUNIG

    (Oslo and Akershus University College of Applied Sciences, Postbox 4 St Olavs Plass, 0130 Oslo, Norway)

  • KATJA MARIA HYDLE

    (IRIS AS, Postbox 8046, 4068 Stavanger, Norway)

  • PER EGIL PEDERSEN

    (Buskerud and Vestfold University College, Postbox 235, 3603 Kongsberg, Norway;
    Norwegian School of Economics, Hellevein 30, 5045 Bergen, Norway)

Abstract

This paper posits that innovation management practices are contingent upon the type of industry, and examines the innovation management practices in a distinctive set of service firms: production-intensive service firms. Production-intensive services are standardised services produced at a large scale. These services have received little attention from prior comprehensive qualitative innovation management practices research. The examination in this paper is based on in-depth interviews with 21 key-employees in five large Scandinavian production-intensive service firms. The results revealed a number of innovation management practices specific to production-intensive service firms in the four dimensions of strategy and culture, front end of innovation and portfolio management, development process, as well as intellectual and organisational resources. The findings expose that production-intensive service firms are less likely to have an explicit innovation strategy and they are unlikely to measure the strategic impact of innovation activities. Furthermore, the innovation processes in production-intensive service firms tend to be flexible, although formal descriptions exist. The findings extend knowledge on innovation management practices research and provide useful lessons and implications for managers who seek to develop new production-intensive services. The findings also demonstrate that there is a need to acknowledge a contingent view of innovation management practices that are receptive to the type of context the innovation occur in.

Suggested Citation

  • Tor Helge Aas & Karl Joachim Breunig & Katja Maria Hydle & Per Egil Pedersen, 2015. "Innovation Management Practices In Production-Intensive Service Firms," International Journal of Innovation Management (ijim), World Scientific Publishing Co. Pte. Ltd., vol. 19(05), pages 1-28.
  • Handle: RePEc:wsi:ijimxx:v:19:y:2015:i:05:n:s1363919615500553
    DOI: 10.1142/S1363919615500553
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    Citations

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    Cited by:

    1. Salim Morched & Ben Mohamed Ezzeddine & Anis Jarboui, 2023. "The impact of innovation type on the performance and social responsibility of French manufacturing companies," Environment Systems and Decisions, Springer, vol. 43(3), pages 433-452, September.
    2. Tor Helge Aas & Karl Joachim Breunig & Katja Maria Hydle, 2017. "Exploring New Service Portfolio Management," International Journal of Innovation Management (ijim), World Scientific Publishing Co. Pte. Ltd., vol. 21(06), pages 1-31, August.
    3. Tor Helge Aas & Nina Jentoft & Mikaela Vasstrøm, 2016. "Managing innovation of care services: An exploration of Norwegian municipalities," Cogent Business & Management, Taylor & Francis Journals, vol. 3(1), pages 1215762-121, December.
    4. Muninger, Marie-Isabelle & Mahr, Dominik & Hammedi, Wafa, 2022. "Social media use: A review of innovation management practices," Journal of Business Research, Elsevier, vol. 143(C), pages 140-156.
    5. Vanessa Pertuz & Adith Pérez, 2021. "Innovation management practices: review and guidance for future research in SMEs," Management Review Quarterly, Springer, vol. 71(1), pages 177-213, February.

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