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The Firm-Level Effects Of Service Innovation: A Literature Review

Author

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  • TOR HELGE AAS

    (University of Agder, Grimstad, Norway)

  • PER E. PEDERSEN

    (Norwegian School of Economics and Business Aministration, Bergen, Norway)

Abstract

Despite the importance of service innovation, its effects have been given relatively little explicit attention in the extant literature. Instead, researchers often implicitly assume that firm-level service innovation activities result in a number of positive financial and other effects. This paper conducts a systematic review of literature on the firm-level effects of service innovation and attempts to identify and categorize the effects suggested in the literature. The review reveals a considerable number of potential firm-level service innovation effects that have been discussed in extant research. We suggest that they may be divided into five effect categories: (1) business process effects, (2) capability effects, (3) relationship effects, (4) financial performance effects and (5) competitiveness effects. The findings suggest directions for further research that aims to develop a causal model of service innovation effects.

Suggested Citation

  • Tor Helge Aas & Per E. Pedersen, 2010. "The Firm-Level Effects Of Service Innovation: A Literature Review," International Journal of Innovation Management (ijim), World Scientific Publishing Co. Pte. Ltd., vol. 14(05), pages 759-794.
    • Handle: RePEc:wsi:ijimxx:v:14:y:2010:i:05:n:s1363919610002878
    DOI: 10.1142/S1363919610002878
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    References listed on IDEAS

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    Cited by:

    1. Tor Helge Aas & Karl Joachim Breunig & Katja Maria Hydle, 2017. "Exploring New Service Portfolio Management," International Journal of Innovation Management (ijim), World Scientific Publishing Co. Pte. Ltd., vol. 21(06), pages 1-31, August.
    2. Tor Helge Aas, 2016. "Open Service Innovation: The Case of Tourism Firms in Scandinavia," Journal of Entrepreneurship, Management and Innovation, Fundacja Upowszechniająca Wiedzę i Naukę "Cognitione", vol. 12(2), pages 53-75.
    3. Mahavarpour, Nasrin & Marvi, Reza & Foroudi, Pantea, 2023. "A Brief History of Service Innovation: The evolution of past, present, and future of service innovation," Journal of Business Research, Elsevier, vol. 160(C).
    4. Tossavainen, Päivi J., 2013. "Beyond sporadic actions: How to approach multi-party stakeholder collaboration in service development," jbm - Journal of Business Market Management, Free University Berlin, Marketing Department, vol. 6(4), pages 171-191.
    5. Walailak Rattanawong & Nuttida Suwanno, 2014. "Antecedents and Consequences of Service Innovation: An Empirical Study of Touring Business in the Southern Part of Thailand," Journal of Entrepreneurship and Business Innovation, Macrothink Institute, Journal of Entrepreneurship and Business Innovation, vol. 1(1), pages 48-59, June.

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