IDEAS home Printed from https://ideas.repec.org/a/vrs/seejeb/v16y2021i1p70-83n3.html
   My bibliography  Save this article

The Influence of Servant Leadership on Organizational Citizenship Behavior: the Mediating Effect of Organizational Commitment

Author

Listed:
  • Howladar Mohammad Harisur Rahman

    (PhD, Professor, Department of Management, University of Chittagong, Bangladesh; Address: University of Chittagong, Chottogram, Bangladesh)

  • Rahman Md Sahidur

    (PhD, Professor, Department of Management, University of Chittagong, Bangladesh)

Abstract

The main aim of the study to find out whether organizational commitment has any mediation effect on the relationship between servant leadership and organizational citizenship behavior. Data was collected from 432 managers and staff of private commercial banks in Bangladesh. The respondents were selected using the convenience sampling technique. Structural equation modeling was used for analyzing the collected data. The study reveals that servant leadership has a direct influence on organizational commitment and organizational citizenship behavior, as well as organizational commitment has a direct impact on organizational citizenship behavior. It is also revealed that the relationship between servant leadership and organizational commitment is partially mediated by organizational commitment. The main implication of the study is that employees’ organizational citizenship behavior can be improved by servant leadership of managers through the indirect effect of organizational commitment of employees. The study also pinpoints some limitations as well as future research directions.

Suggested Citation

  • Howladar Mohammad Harisur Rahman & Rahman Md Sahidur, 2021. "The Influence of Servant Leadership on Organizational Citizenship Behavior: the Mediating Effect of Organizational Commitment," South East European Journal of Economics and Business, Sciendo, vol. 16(1), pages 70-83, June.
    • Handle: RePEc:vrs:seejeb:v:16:y:2021:i:1:p:70-83:n:3
    DOI: 10.2478/jeb-2021-0006
    as

    Download full text from publisher

    File URL: https://doi.org/10.2478/jeb-2021-0006
    Download Restriction: no
    File URL: https://libkey.io/10.2478/jeb-2021-0006?utm_source=ideas
    LibKey link: if access is restricted and if your library uses this service, LibKey will redirect you to where you can use your library subscription to access this item
    ---><---

    References listed on IDEAS

    as
    1. Aznarahayu Ramli & Nasina Mat Desa, 2014. "The Relationship between Servant Leadership and Organizational Commitment: The Malaysian Perspectives," International Journal of Management and Sustainability, Conscientia Beam, vol. 3(2), pages 111-123, 02-2014.
    2. Haider Raza Abid & Amir Gulzar & Waqar Hussain, 2015. "The impact of servant leadership on organizational citizenship behaviors with the mediating role of trust and moderating role of group cohesiveness; A Study of public Sector of Pakistan," International Journal of Academic Research in Business and Social Sciences, Human Resource Management Academic Research Society, International Journal of Academic Research in Business and Social Sciences, vol. 5(3), pages 234-242, March.
    3. Xin Le Ng & Sang Long Choi & Khairiah Soehod, 2016. "The Effects of Servant Leadership on Employee’s Job Withdrawal Intention," Asian Social Science, Canadian Center of Science and Education, vol. 12(2), pages 1-99, February.
    4. Yen, Chang-Hua & Teng, Hsiu-Yu, 2013. "The effect of centralization on organizational citizenship behavior and deviant workplace behavior in the hospitality industry," Tourism Management, Elsevier, vol. 36(C), pages 401-410.
    5. Dirk Van Dierendonck & Milton Sousa & Sigrún Gunnarsdóttir & Andrea Bobbio & Jari Hakanen & Armin Pircher Verdorfer & Emin Cihan Duyan & Raquel Rodriguez-Carvajal, 2017. "The Cross-Cultural Invariance of the Servant Leadership Survey: A Comparative Study across Eight Countries," Administrative Sciences, MDPI, vol. 7(2), pages 1-11, April.
    6. Denise Parris & Jon Peachey, 2013. "A Systematic Literature Review of Servant Leadership Theory in Organizational Contexts," Journal of Business Ethics, Springer, vol. 113(3), pages 377-393, March.
    7. Émilie Lapointe & Christian Vandenberghe, 2018. "Examination of the Relationships Between Servant Leadership, Organizational Commitment, and Voice and Antisocial Behaviors," Journal of Business Ethics, Springer, vol. 148(1), pages 99-115, March.
    8. A. Newman & G. Schwarz & B. Cooper & S. Sendjaya, 2017. "How Servant Leadership Influences Organizational Citizenship Behavior: The Roles of LMX, Empowerment, and Proactive Personality," Journal of Business Ethics, Springer, vol. 145(1), pages 49-62, September.
    9. Tafzal Haque A.K.M. & Uddin Md. Aftab & Sohel Shanewaz Mahmood & Easmin Rubina, 2019. "Job Satisfaction and Citizenship Behavior: A Mediating Effect of Organizational Commitment," Organizacija, Sciendo, vol. 52(3), pages 236-249, August.
    10. Aznarahayu Ramli & Nasina Mat Desa, 2014. "The Relationship between Servant Leadership and Organizational Commitment: The Malaysian Perspectives," International Journal of Management and Sustainability, Conscientia Beam, vol. 3(2), pages 111-123.
    Full references (including those not matched with items on IDEAS)

    Citations

    Citations are extracted by the CitEc Project, subscribe to its RSS feed for this item.
    as


    Cited by:

    1. Septiani Nur Hidayati & Dewi Susita & Usep Suhud, 2022. "Factors Determining the Performance of Employees at the Directorate of Islamic Education," Oblik i finansi, Institute of Accounting and Finance, issue 1, pages 128-134, March.

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Farida Saleem & Yingying Zhang Zhang & C. Gopinath & Ahmad Adeel, 2020. "Impact of Servant Leadership on Performance: The Mediating Role of Affective and Cognitive Trust," SAGE Open, , vol. 10(1), pages 21582440199, January.
    2. Tomasz Gigol & Katarzyna Kreczmanska-Gigol & Renata Pajewska-Kwasny, 2021. "Socially Responsible Leadership’s Impact on Stakeholder Management, Staff Job Satisfaction and Work Engagement," European Research Studies Journal, European Research Studies Journal, vol. 0(Special 4), pages 775-805.
    3. Osama Khassawneh & Hamzah Elrehail, 2022. "The Effect of Participative Leadership Style on Employees’ Performance: The Contingent Role of Institutional Theory," Administrative Sciences, MDPI, vol. 12(4), pages 1-13, December.
    4. Émilie Lapointe & Christian Vandenberghe, 2018. "Examination of the Relationships Between Servant Leadership, Organizational Commitment, and Voice and Antisocial Behaviors," Journal of Business Ethics, Springer, vol. 148(1), pages 99-115, March.
    5. Michiel Frederick Coetzer & Mark Bussin & Madelyn Geldenhuys, 2017. "The Functions of a Servant Leader," Administrative Sciences, MDPI, vol. 7(1), pages 1-32, February.
    6. Mengru Yuan & Wenjing Cai & Xiaopei Gao & Jingtao Fu, 2020. "How Servant Leadership Leads to Employees’ Customer-Oriented Behavior in the Service Industry? A Dual-Mechanism Model," IJERPH, MDPI, vol. 17(7), pages 1-19, March.
    7. Keisuke Kokubun, 2017. "The Moderating Effect of Gender on the Organizational Commitment-Rewards Relationship," International Journal of Business and Management, Canadian Center of Science and Education, vol. 12(7), pages 1-1, June.
    8. Emma C. E. Heine & Jeroen Stouten & Robert C. Liden, 2023. "Providing Service During a Merger: The Role of Organizational Goal Clarity and Servant Leadership," Journal of Business Ethics, Springer, vol. 184(3), pages 627-647, May.
    9. Grant J. Rozeboom, 2022. "The Virtues of Relational Equality at Work," Humanistic Management Journal, Springer, vol. 7(2), pages 307-326, October.
    10. Sarah Kimakwa & Jorge A. Gonzalez & Hale Kaynak, 2023. "Social Entrepreneur Servant Leadership and Social Venture Performance: How are They Related?," Journal of Business Ethics, Springer, vol. 182(1), pages 95-118, January.
    11. Yucheng Zhang & Yuyan Zheng & Long Zhang & Shan Xu & Xin Liu & Wansi Chen, 2021. "A meta-analytic review of the consequences of servant leadership: The moderating roles of cultural factors," Asia Pacific Journal of Management, Springer, vol. 38(1), pages 371-400, March.
    12. Usama Najam & Norizah Binti Mohd Mustamil, 2022. "Does Proactive Personality Moderate the Relationship Between Servant Leadership and Psychological Ownership and Resilience?," SAGE Open, , vol. 12(2), pages 21582440221, April.
    13. Franco GANDOLFI & Seth STONE & Frank DENO, 2017. "Servant Leadership: An Ancient Style with 21st Century Relevance," REVISTA DE MANAGEMENT COMPARAT INTERNATIONAL/REVIEW OF INTERNATIONAL COMPARATIVE MANAGEMENT, Faculty of Management, Academy of Economic Studies, Bucharest, Romania, vol. 18(4), pages 350-361, October.
    14. Kurt T. Dirks & Patrick J. Sweeney & Nikolaos Dimotakis & Todd Woodruff, 2022. "Understanding the Change and Development of Trust and the Implications for New Leaders," Journal of Business Ethics, Springer, vol. 180(2), pages 711-730, October.
    15. Feng Xu & Cam Caldwell & Verl Anderson, 2016. "Moral Implications of Leadership - Transformative Insights," International Journal of Business and Social Research, LAR Center Press, vol. 6(3), pages 76-85, March.
    16. Marisela Vargas-Salgado & Aurora Irma Maynez-Guadarrama & Karla Gabriela Gomez-Bull & Jocelyn Daniela Alonso-Ochoa, 2018. "Transformational Leadership As A Predictor Of Affective Commitment And Intention Of Permanence ¿Es El Liderazgo Transformacional Un Predictor Del Compromiso Afectivo Y La Intencion De Permanencia En ," Revista Internacional Administracion & Finanzas, The Institute for Business and Finance Research, vol. 11(3), pages 17-28.
    17. Weipeng Lin & Jingjing Ma & Qi Zhang & Jenny Chen Li & Feng Jiang, 2018. "How is Benevolent Leadership Linked to Employee Creativity? The Mediating Role of Leader–Member Exchange and the Moderating Role of Power Distance Orientation," Journal of Business Ethics, Springer, vol. 152(4), pages 1099-1115, November.
    18. Ghulam Mustafa & Richard Glavee-Geo & Kjell Gronhaug & Hanan Saber Almazrouei, 2019. "Structural Impacts on Formation of Self-Efficacy and Its Performance Effects," Sustainability, MDPI, vol. 11(3), pages 1-24, February.
    19. BRANGA Vlad-Alexandru, 2022. "Servant Leadership As An Important Characteristic For Basketball Coaches And Business Leaders," Revista Economica, Lucian Blaga University of Sibiu, Faculty of Economic Sciences, vol. 74(3), pages 14-22, October.
    20. Ximeng Jia & Chen Chen & Yaoqin Li & Mengyu Hao, 2023. "From childhood poverty to good boss: the impact of CEO's early-life experience on corporate employee responsibility," Asian Business & Management, Palgrave Macmillan, vol. 22(5), pages 1937-1961, November.

    More about this item

    Keywords

    Organizational commitment; Servant Leadership; Organizational citizenship behavior; Mediation;
    All these keywords.

    JEL classification:

    • C31 - Mathematical and Quantitative Methods - - Multiple or Simultaneous Equation Models; Multiple Variables - - - Cross-Sectional Models; Spatial Models; Treatment Effect Models; Quantile Regressions; Social Interaction Models
    • C88 - Mathematical and Quantitative Methods - - Data Collection and Data Estimation Methodology; Computer Programs - - - Other Computer Software
    • L29 - Industrial Organization - - Firm Objectives, Organization, and Behavior - - - Other
    • M10 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Business Administration - - - General

    Statistics

    Access and download statistics

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:vrs:seejeb:v:16:y:2021:i:1:p:70-83:n:3. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Peter Golla (email available below). General contact details of provider: https://www.sciendo.com .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.