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Measuring Outcomes of Digital Transformation in Public Administration: Literature Review and Possible Steps Forward

Author

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  • Dobrolyubova Elena

    (Center for Public Administration Technologies, Russian Presidential Academy of National Economy and Public Administration (RANEPA), Moscow, Russian Federation.)

Abstract

Digital transformation is the modern mainstream of social and economic development promising significant digital dividends to citizens and businesses worldwide. The theory highlights the importance of digitalization for optimizing the public value of government services for citizens; however, despite the high enthusiasm about the prospects of digital transformation in public administration, there is little literature on measuring actual benefits this process might provide to all stakeholders concerned.

Suggested Citation

  • Dobrolyubova Elena, 2021. "Measuring Outcomes of Digital Transformation in Public Administration: Literature Review and Possible Steps Forward," NISPAcee Journal of Public Administration and Policy, Sciendo, vol. 14(1), pages 61-86, June.
    • Handle: RePEc:vrs:njopap:v:14:y:2021:i:1:p:61-86:n:5
    DOI: 10.2478/nispa-2021-0003
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    Cited by:

    1. Androniceanu Armenia & Georgescu Irina, 2021. "E-Government in European Countries, a Comparative Approach Using the Principal Components Analysis," NISPAcee Journal of Public Administration and Policy, Sciendo, vol. 14(2), pages 65-86, December.
    2. Andreea-Florentina Crăciun & Alexandra-Mădălina Țăran & Grațiela Georgiana Noja & Marilen Gabriel Pirtea & Raluca-Ioana Răcătăian, 2023. "Advanced Modelling of the Interplay between Public Governance and Digital Transformation: New Empirical Evidence from Structural Equation Modelling and Gaussian and Mixed-Markov Graphical Models," Mathematics, MDPI, vol. 11(5), pages 1-25, February.
    3. Luca Dal Bene & Paolo Franchi & Antonella Garna & Giacomo Pieraccioli & Monica Piovi & Paolo Torrico, 2022. "La digitalizzazione dei servizi di supporto in sanità. L?esperienza di ESTAR," MECOSAN, FrancoAngeli Editore, vol. 2022(123), pages 195-209.
    4. Aleksander Aristovnik & Dejan Ravšelj & Eva Murko, 2024. "Decoding the Digital Landscape: An Empirically Validated Model for Assessing Digitalisation across Public Administration Levels," Administrative Sciences, MDPI, vol. 14(3), pages 1-22, February.

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