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The Kehler Management System®: Integration of External Stakeholders in the Quality Assessments of Municipal Administrations

Author

Listed:
  • Böhmer Roland

    (1 University of Applied Sciences Kehl, School of Public Administration, Kehl, Germany)

  • Busbach Uwe

    (2 University of Applied Sciences Kehl, School of Public Administration, Kehl, Germany)

  • Kiesel Britta

    (3 University of Applied Sciences Kehl, School of Public Administration, Kehl, Germany)

Abstract

The Kehler Management System (KMS) is a tool for assessing quality in municipalities. Due to technological advancements, globalisation, greater market dynamics, changing values and demographic change, municipalities find themselves in a complex and dynamic field of tension. The diversity and complexity of these fields of activity and relationship structures continue to increase, making it difficult for municipalities to adapt their processes.

Suggested Citation

  • Böhmer Roland & Busbach Uwe & Kiesel Britta, 2023. "The Kehler Management System®: Integration of External Stakeholders in the Quality Assessments of Municipal Administrations," Economics and Culture, Sciendo, vol. 20(2), pages 32-45, December.
    • Handle: RePEc:vrs:ecocul:v:20:y:2023:i:2:p:32-45:n:3
    DOI: 10.2478/jec-2023-0014
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    More about this item

    Keywords

    Performance and impact analysis of municipalities; Impact-oriented management;

    JEL classification:

    • H72 - Public Economics - - State and Local Government; Intergovernmental Relations - - - State and Local Budget and Expenditures
    • H83 - Public Economics - - Miscellaneous Issues - - - Public Administration

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