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Role of Consumer - Trader Alternative Dispute Resolution Bodies

Author

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  • Miglena Dushkova

    (University of Economics - Varna, Varna, Bulgaria)

Abstract

The article presents the role of consumer-trader Alternative Dispute Resolution Bodies by explaining the benefits of their operational activity. The options for alternative resolution of consumer disputes in Bulgaria are considered. In this connention, the conciliation committees within the Commission for Consumer Protection and the European Online Dispute Resolution Platform are considered. Special attention is given to mediation as an effective way to resolve consumer disputes. The importance of mediation to preserve the relationship between consumers and traders is emphasized.

Suggested Citation

  • Miglena Dushkova, 2022. "Role of Consumer - Trader Alternative Dispute Resolution Bodies," Izvestia Journal of the Union of Scientists - Varna. Economic Sciences Series, Union of Scientists - Varna, Economic Sciences Section, vol. 11(3), pages 88-97, December.
    • Handle: RePEc:vra:journl:v:11:y:2022:i:3:p:88-97
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    File URL: http://su-varna.org/journal/IJUSV-ESS/2022.11.3/88-97.pdf
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    More about this item

    Keywords

    consumer protection; consumer disputes; Commission for Consumer Protection; Online Dispute Resolution; conciliation committees; mediation;
    All these keywords.

    JEL classification:

    • M14 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Business Administration - - - Corporate Culture; Diversity; Social Responsibility
    • M31 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Marketing and Advertising - - - Marketing
    • M38 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Marketing and Advertising - - - Government Policy and Regulation

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