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Maklumat COVID-19 Dan Persepsi Pengguna

Author

Listed:
  • Zin Amri, Safwan Aqil

    (Bahagian Pembangunan Ekuiti Unit Perancang Ekonomi Jabatan Perdana Menteri 62675 Putrajaya MALAYSIA.)

  • Mod Asri*, Norain

    (Fakulti Ekonomi dan Pengurusan Universiti Kebangsaan Malaysia 43600 UKM Bangi, Selangor MALAYSIA.)

Abstract

Objektif kajian ini adalah untuk mengkaji persepsi pengguna terhadap maklumat Covid-19 yang disebarkan oleh agensi kerajaan. Kajian ini menggunakan kaedah analisis faktor terhadap 634 sampel pengguna di Lembah Klang, Malaysia. Didapati pengguna kerap menggunakan maklumat Covid-19 yang disebarkan oleh agensi kerajaan yang terlibat dalam pengurusan Covid-19, terutama menerusi media sosial iaitu Telegram, Facebook dan Twitter. Tindakan agensi kerajaan terbabit yang segera menafikan berita palsu terbukti dapat meningkatkan lagi keyakinan masyarakat terhadap maklumat yang diberikan. Di samping itu, maklumat Covid-19 yang disebarkan oleh agensi kerajaan terbabit juga telah berjaya mempengaruhi gelagat masyarakat untuk mematuhi prosedur operasi standard yang telah ditetapkan. Namun, maklumat bergambar dilihat lebih difahami berbanding bentuk maklumat yang lain. Justeru, maklumat Covid-19 wajar disebarkan oleh agensi kerajaan memandangkan ia perlu digunakan oleh semua ahli masyarakat.

Suggested Citation

  • Zin Amri, Safwan Aqil & Mod Asri*, Norain, 2022. "Maklumat COVID-19 Dan Persepsi Pengguna," Jurnal Ekonomi Malaysia, Faculty of Economics and Business, Universiti Kebangsaan Malaysia, vol. 56(1), pages 107-121.
    • Handle: RePEc:ukm:jlekon:v:56:y:2022:i:1:p:107-121
    DOI: http://dx.doi.org/10.17576/JEM-2022-5601-08
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    More about this item

    Keywords

    Covid-19; Kerajaan; Lembah Klang; analisis faktor; media social; persepsi pengguna;
    All these keywords.

    JEL classification:

    • C01 - Mathematical and Quantitative Methods - - General - - - Econometrics
    • H11 - Public Economics - - Structure and Scope of Government - - - Structure and Scope of Government
    • I19 - Health, Education, and Welfare - - Health - - - Other
    • O0 - Economic Development, Innovation, Technological Change, and Growth - - General
    • O39 - Economic Development, Innovation, Technological Change, and Growth - - Innovation; Research and Development; Technological Change; Intellectual Property Rights - - - Other
    • O53 - Economic Development, Innovation, Technological Change, and Growth - - Economywide Country Studies - - - Asia including Middle East

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