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Post-covid Tourist Satisfaction in the Hospitality industry: Reflections from Jordan

Author

Listed:
  • Malek Bader

    (, Dept. of Sustainable Tourism, Queen Rania Faculty of Tourism and Heritage, The Hashemite University.)

  • Ramzi Al Rousan

    (Dept. of Sustainable Tourism, Queen Rania Faculty of Tourism and Heritage, The Hashemite University.)

  • Nermin Khasawneh

    (Dept. of Sustainable Tourism, Queen Rania Faculty of Tourism and Heritage, The Hashemite University.)

  • Mohammed Niyas KK

    (Research Scholar.)

Abstract

This study sets out to investigate the effects of COVID-19 on the tourism industry in Jordan by studying the satisfaction of tourists after the lockdown. This study focuses on three main areas that may influence tourists' satisfaction. The tourist satisfaction study was conducted using a questionnaire designed and distributed among tourists who used the services. Other than that, all the tourist guides from the six travel agencies involved in this study were interviewed for cross-checking purposes. There was a shift in the satisfaction level after the pandemic's peak. The three main areas that determine satisfaction are services provided by travel agencies, facilities for tourists at their destinations, and accommodations. The findings suggested the tourists demanded proper COVID-19 standard operating procedures in addition to the basic requirements of the services provided. Data will inform stakeholders on the preparation of services provided for the post-COVID-19 tourism industry.

Suggested Citation

  • Malek Bader & Ramzi Al Rousan & Nermin Khasawneh & Mohammed Niyas KK, 2023. "Post-covid Tourist Satisfaction in the Hospitality industry: Reflections from Jordan," Technium Social Sciences Journal, Technium Science, vol. 42(1), pages 155-169, April.
    • Handle: RePEc:tec:journl:v:42:y:2023:i:1:p:55-169
    DOI: 10.47577/tssj.v42i1.8684
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    References listed on IDEAS

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    1. Lin Xiao & Chuanmin Mi & Yetian Chen & Lihua Huang, 2019. "Understanding the Determinants of Consumer Satisfaction With B&B Hotels: An Interpretive Structural Modeling Approach," International Journal of Web Services Research (IJWSR), IGI Global, vol. 16(4), pages 21-39, October.
    2. Syed Kumail Abbas Rizvi & Nawazish Mirza & Bushra Naqvi & Birjees Rahat, 2020. "Covid-19 and asset management in EU: a preliminary assessment of performance and investment styles," Journal of Asset Management, Palgrave Macmillan, vol. 21(4), pages 281-291, July.
    3. Ritchie, Brent W. & Jiang, Yawei, 2019. "A review of research on tourism risk, crisis and disaster management: Launching the annals of tourism research curated collection on tourism risk, crisis and disaster management," Annals of Tourism Research, Elsevier, vol. 79(C).
    4. Dr. Ismaiel Abuamoud & Dr. Amal Ibrahim & Lecturer Lubna Hijawi, 2019. "Estimating the Economic Impact of Tourism in the North of Jordan through the I-O Approach," European Research Studies Journal, European Research Studies Journal, vol. 0(1), pages 254-266.
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    Cited by:

    1. Rasha Istaiteyeh, 2024. "Short-and Long-run Influence of COVID-19 on Jordan's Economy," Advances in Management and Applied Economics, SCIENPRESS Ltd, vol. 14(1), pages 1-1.

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    More about this item

    Keywords

    tourism Industry; Jordan; COVID-19; ; satisfaction; tourists;
    All these keywords.

    JEL classification:

    • R00 - Urban, Rural, Regional, Real Estate, and Transportation Economics - - General - - - General
    • Z0 - Other Special Topics - - General

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