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Job satisfaction for Horeca staff in the current pandemic context

Author

Listed:
  • Mihaela Luminita Sandu

    (Faculty of Psychology and Educational Sciences, Ovidius University of Constanta, Romania,)

  • Mihaela Rus

    (Faculty of Law and Administrative Sciences, Ovidius University of Constanta, Romania)

  • Ruxandra Elena Robu

    (Independent Researcher)

  • Loredana Neacsu

    (Independent Researcher)

Abstract

This study discusses the effects of the Covid-19 pandemic on the HoReCa industry and how it has affected employee job satisfaction. Job satisfaction is a positive emotional state that consists of the employee's personal opinion on personal work or work climate, a state of equity that the individual reaches when he fully meets certain needs or expectations. In this study, we wanted to see exactly how the pandemic affected the employees and their job satisfaction by giving them questionnnaires that evaluate their satisfaction in the current situation.The study found that there was no significant difference between women and men in terms of job satisfaction, that there was no correlation between education level and job satisfaction and that there was no correlation between the position held in the hierarchy and job satisfaction.The current pandemic context has affected many HoReCa employees due to the fact that they can no longer operate due to the closure of restaurants, bars, limiting tourist access to hotels. Thus, job satisfaction is low because the quality of the job has also decreased.The Horeca sector is particularly fragile and vulnerable to economic cycles and shocks, as the current health pandemic has shown.The study also had a number of limitations imposed by the online evaluation method, the generalization of the results and the experience of the participants.

Suggested Citation

  • Mihaela Luminita Sandu & Mihaela Rus & Ruxandra Elena Robu & Loredana Neacsu, 2022. "Job satisfaction for Horeca staff in the current pandemic context," Technium Social Sciences Journal, Technium Science, vol. 30(1), pages 409-418, April.
    • Handle: RePEc:tec:journl:v:30:y:2022:i:1:p:409-418
    DOI: 10.47577/tssj.v30i1.6317
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    References listed on IDEAS

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    1. Louis Lippens & Eline Moens & Philippe Sterkens & Johannes Weytjens & Stijn Baert, 2021. "How do employees think the COVID-19 crisis will affect their careers?," PLOS ONE, Public Library of Science, vol. 16(5), pages 1-19, May.
    2. Tan Vo-Thanh & Thinh-Van Vu & Nguyen Phong Nguyen & Duy Van Nguyen & Mustafeed Zaman & Hsinkuang Chi, 2021. "How does hotel employees’ satisfaction with the organization’s COVID-19 responses affect job insecurity and job performance?," Post-Print hal-03403862, HAL.
    3. Peter Heimerl & Marco Haid & Lea Benedikt & Ursula Scholl-Grissemann, 2020. "Factors Influencing Job Satisfaction in Hospitality Industry," SAGE Open, , vol. 10(4), pages 21582440209, December.
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    More about this item

    Keywords

    satisfaction; work; employees; pandemic;
    All these keywords.

    JEL classification:

    • R00 - Urban, Rural, Regional, Real Estate, and Transportation Economics - - General - - - General
    • Z0 - Other Special Topics - - General

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