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Business Planning Practices of Family‐Owned Firms within a Quality Framework

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  • Sharon M. Danes
  • Johnben Teik‐cheok Loy
  • Kathryn Stafford

Abstract

Study purpose is to investigate the contribution of an integrated, interfunctional approach to quality management, inclusive of family/business interface management, to the success of 572 small family firms, using multiple measures of success (congruity and business revenues). A positive customer reputation was the most important business goal for 44.6 percent of firms. Interface and business management significantly explained business revenue and congruity between business and family while controlling for owner and business characteristics. Family/business interface management explained 9.7 percent of congruity variance and 8.2 percent of gross revenue variance, whereas business management explained 3.3 percent of congruity variance and 2.2 percent of gross revenue variance.

Suggested Citation

  • Sharon M. Danes & Johnben Teik‐cheok Loy & Kathryn Stafford, 2008. "Business Planning Practices of Family‐Owned Firms within a Quality Framework," Journal of Small Business Management, Taylor & Francis Journals, vol. 46(3), pages 395-421, July.
    • Handle: RePEc:taf:ujbmxx:v:46:y:2008:i:3:p:395-421
    DOI: 10.1111/j.1540-627X.2008.00250.x
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    Cited by:

    1. Cao, Feng & Li, Sifei & Dai, Ming & Li, Jing, 2023. "Your heart is where your treasure is: Family chairman and tax avoidance in family-controlled firms," Journal of Business Research, Elsevier, vol. 154(C).

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